Recent Reviews from AutoNation Volkswagen Spokane

We have been customers of Spokane VW for 24 years, we bought a 1998 VW and last week we bought a 2022 VW (with a few others in between) and I can honestly say that Spokane VW has not changed - they have great, no pressures staff, who are focused on finding the right car for you, not on getting the sale. I highly recommend you visit them for your next car!

I took my VW Super Beetle in to their shop for what was supposed to be an easy computer chip adjustment for the seat belt and airbag modulator. The VW service department was great and went above and beyond to contact the car lot I bought the car from to get my $1500.00 new modulator paid for. It has been ordered and will be installed by VW when the part arrives from Germany at no expense to me. I am very pleased with the service I received from them and their waiting area was very clean and comfy.

Very deceptive pricing. I needed to pick up some oil & transmission fluids for a service on my vehicle. With it being a VW, naturally the items I needed were very specific and difficult to locate. I went by to pick up what I needed and was floored when the prices were quoted to me. ($90 a bottle for MTF?? something seems off…) I went to a local shop and they said they could get the same fluids (from the dealer, no less) for about half the cost. I elected to purchase what I needed from ecstuning.com for a literal fraction of the cost (genuine vw mtf is about $18 a bottle through them). The service I was given was fantastic and the employees were very knowledgeable and happy to help, but I cannot recommend purchasing any parts from them because of the insane markup on cost.

Even the employees know this place and ran and operated by scam artists. Buy & service your car elsewhere.

The worst customer service that I have ever received from a business! If I could give them negative stars I would! Autonation teaches their employees to lie and ignore their customers. I will never purchase another vehicle from an Autonation for as long as I live.

The process was easy, however, it took entirely too long. I was happy to receive a check immediate after signing documents.

Derrick in the service department made life so easy for me! I didn’t even need to buy a new car! He would’ve offered me his pancreas if I needed, I could tell.

We appreciated the time Chris took to show us the VW’s we were interested in . He was very laid back not pushy. Made sure we had the information we needed to make a decision . We felt we were treated more than just a number . Justin also was great to work with. We are very happy with our Atlas Cross Sport. Definitely would recommend friends to see you guys .

Nathon was my salesman. I went in there with two things in mind. I wanted a better payment and awd that was better on fuel. They delivered. I appreciate how they stayed late to get me in the 2022 Tiguan I wanted. Will be back when the wife is ready for the Atlas and I will make sure Nathon is my sales guy!

You’ll forget you ever had a car! My long lost Beetle was brought in for its scheduled appointment on November 23rd, and it is now January. Sometimes I see a white Beetle pass me on the street, and I sigh, remembering the good times. Countless voicemails have been left, was given the “direct line” to a new service manager, and we’ve not heard back from anyone with any information about when the car will be ready. I’ve been walking to and from work five days a week in the dead of winter, not having any idea when or if I’ll see my car again. Do I have any idea if they even have the part? NOPE! Do I know if they’ve even started the repair? NOPE! Have I been getting my steps in? HECK YEAH. All I wanted for Christmas was an honest update on my car, and maybe some blister band aids. I got neither.

Nathon was patient with me and went above and beyond to get me into something more affordable and more efficient. They stayed late to make sure I would be able to take my Tiguan home that night. Thank you!

The service dept charged me 620 dollars for a warranty water pump replacement. Then fought me for a week before returning my stolen money! The GM Russ was extremely difficult to work with.

The TDI check engine Blu light came on with a no start, brought it in they only reset the check engine, got it home same code, it's under warranty had to bring it to post falls for a fix

Very fast and easy. Tyler, Brian, Austin, and Andrew were amazing, knowledgeable, and detailed with the process. No Games and no pressure even at the signing time. Well done!! I wasn't sure I'd ever go back to Autonation after a bad experience at AutoNation Toyota. The people at AutoNation Subaru/VW changed my mind and gained our respect and business back. As a frequent buyer we will go back to them.

Painless experience found a vehicle quickly on time

Leased VW Jetta from dealership in Delray FL & they couldn't have been less helpful during buy out. However Justin C. from Auto Nation went all out with helpfulness. Flew from Boca Raton, FL to Spokane for buy out..... long flight was well worth the professional assistance. It all started with a phone call ...... impossible in Delray FL. Justin had help from the Auto Nation team & my transaction ended with a real hand shake! I traveled from one of the country to another to buy a VW from Auto Nation. Thanks for all you did to help me purchase my 1017 Jetta. Happy customer Mary Catherine Ross

I want to give zero stars, because I got zero service. I had my Passat towed to the AutoNation Service Dept on 11/11/2021. As the tow truck left, I called the service department, and was warned that they were backed up, and wouldn't get to it right away. I waited a week, and started calling for an update. Finally, on 11/19/2021, a mechanic answered the phone and said that they hadn't diagnosed the problem yet, and wouldn't even look at the car for at least a month; maybe it would be after the 1st of the year. He said they were short-staffed (I googled it, and saw no job listings for mechanics), and remodeling their service department. I understand being backed up, but it seems like they could send someone out with a portable diagnostic tool, and at least figure out what's wrong with each vehicle. Then the could triage, fixing the vehicles with easier issues and/or parts already available, and get the parts ordered asap for those that need it. All I could see was that they were going to diagnose my car when it was its turn, THEN order parts, THEN fix it. Maybe that works normally, but with a big back-log, that could cause some cars to wait MONTHS before being repaired, just because of the shop's procedures. I called VW Post Falls, and they said they would diagnose the car this week, so we had it towed over there for a $223 tow fee.

Gavin is a good salesmen, got us into our car we wanted to purchase. Ill be going through them again in the future when i decide to upgrade (which wont be for quite awhile). Thank you all involved in my purchase!

When I purchased my service plan part of the selling point was that they would do a full inspection each time that doesn't happen, they don't rotate my spare tire and even though I include that in my please remember to do list for them, and they're always supposed to wash and vacuum it and that literally happened the first two times I used my plan and it hasn't happened since I will not be purchasing another service contract from them...

I have been reading all of the reviews and I have to admit I didn’t have a bad experience as everyone else has had with the service department. I didn’t have much wrong with my car and they only kept it for the day. I bought my car there too and had a great experience, too.

I had my car checked out before I made a long drive to move to another state. Mentioned my headlights that one might be out of sync and they said it checked out fine -but the whole trip oncoming traffic kept flashing me! Also I mentioned some thing hanging underneath the carriage of the car and that became an issue twice during the trip! I don’t think it was checked. Overall I’m a little disappointed and need to know if I can take this into an auto nation where I live now at no charge?

Car was taken car of quickly and professionaly

I had made an appointment to have the software update but when I got there they told me there was no one who could do the work so I rescheduled. My new appointment was at 10:00. I had been told it would take an hour. When I got there they told me it would be2-3 hours. So I called someone to come and pick me up. I still hadn’t heard by 1:00 so I called and they hadn’t started the work. Around 3:30 they called and said it was done. I had a friend drop me off but my car still wasn’t there. They called and said they were on their way but no one came. Finally one of your employees drove me to the other shop to pick up my car. I had other errands to run but didn’t get to do them. Needless to say I was not happy.

Best car buying experience I've ever had. Very much recommend

Love this place, this is our 4th rig that we’ve purchased here & I’m sure won’t be our last. Nathon Brewer was awesome to work with!

Don't go here. Unanswered phone calls and false promises. What should have been a week in the shop has now been over a month. Been having to call from different numbers just so I can get someone to answer the phone.

Would not recommend getting your car repairs done at the service center. They have had my daughters car since September 9, for a blower motor and tie rod end repair. It is now Oct 27, there has been little to no communication from them and they rarely answer phone calls from my daughter. If my daughter calls from a different phone they answer and pass her on to the service manager, who is always too busy and never seems to be able to call my daughter back. At this time they have had the car longer than my daughter. It has been a miserable experience.

Bought a car July 31st with one thing that I was told would be fixed and is covered by warranty. Had an official diagnosis so they could order parts. They told me maybe a week. First red flag I guess was that 3 weeks later I still hadn't been called even after I asked the salesman and he said parts were in. Finally got an appointment Septmeber 9th. Since it is a used car I figured something else might pop up and it did. After hearing an odd noise my dad checked it out. The bolt holding the tie rod was literally almost off my car. So the day of the appointment I brought that up. Then they had to order more parts to fix that. Then the original issue was not what they thought so the original parts they ordered were no good and then now warranty doesn't cover that. I was calling almost every day for some sort of update and then my phone calls were not being answered unless I used a friend's phone. I can understand parts taking awhile to show up and people being out sick. BUT. It is October 26th and I STILL DON'T HAVE MY CAR. It took over a month without a vehicle before they finally got me a rental car. I've made my first and 2nd car payment without my car. I regret doing business with Autonation Volkswagen. I want my car now.

Charged me 3k for a warranty and refuses to let me use it for my mechanical issues and they've had my car well over a month and a week over the due date bring your car anywhere else. Edit: Didn't even have my car back for a week before It started having problems making it un-drivable called for an appointment and the closest they had was 6 weeks away. Then 4 days after the date with no response I call and ask for an update and they told me they haven't even looked at it and would look at it "soon". It is 2 weeks after my appointment and cannot get anyone on the phone to ask what's going on. Edit 2: It has now been almost 6 months since i brought my car in and they have still yet to repair it. It is almost impossible to get ahold of anyone in the service department. Most of the time I have to call sales to have them go find someone only for them to tell my they still havent done anything.

There are several reasons for my review. First, it took months to get an appointment. After 8 calls to the service department went completely unanswered, the phone rang endlessly with no answer, I made an appointment online. That’s the only reason for the second star, it was easy to do online. BUT the calendar showed zero open appointments for an oil change, only finding an opening 7 weeks out. Second, I showed up for my 9:30 appointment, on time, and notified the service advisor that I was waiting for the car to be completed. I asked if they could look at the turn signal in the passenger side mirror to see why it wasn’t working and was told it was 150$ just to diagnose the problem. Politely declined as that’s ridiculous. Then the service advisor told me they would try to have the oil change completed by 12:00. I have never had to wait 2.5 hours for an oil change. I then reiterated that I was waiting for the oil change to be completed and he didn’t even acknowledge me. I went into the waiting room to wait, overhearing several other customer voice the same frustrations as I was having. One customer stated that she had to drive down to the dealership to get an appointment because her 10 plus calls to the service department went unanswered. Another customer was told that her car was finished and would be pulled around in 10 minutes. She was still waiting for her car 30 minutes later. After 2 hours and 45 minutes I stood from my chair and started walking around the show room, only to find my car parked out front, apparently finished with the oil change. Walked back into the service bay to ask if my car was done, they grabbed my keys and checked me out without another word. 112$ for a simple oil change and they did not even wash my car, or go over any findings from the multipoint inspection. The communication was horrible, between members of their own team, and with the customers in the waiting room. I will never take my car to be serviced by this dealership again. Extremely disappointing.

There are several reasons for my review. First, it took months to get an appointment. After 8 calls to the service department went completely unanswered, the phone rang endlessly with no answer, I made an appointment online. That’s the only reason for the second star, it was easy to do online. BUT the calendar showed zero open appointments for an oil change, only finding an opening 7 weeks out. Second, I showed up for my 9:30 appointment, on time, and notified the service advisor that I was waiting for the car to be completed. I asked if they could look at the turn signal in the passenger side mirror to see why it wasn’t working and was told it was 150$ just to diagnose the problem. Politely declined as that’s ridiculous. Then the service advisor told me they would try to have the oil change completed by 12:00. I have never had to wait 2.5 hours for an oil change. I then reiterated that I was waiting for the oil change to be completed and he didn’t even acknowledge me. I went into the waiting room to wait, overhearing several other customer voice the same frustrations as I was having. One customer stated that she had to drive down to the dealership to get an appointment because her 10 plus calls to the service department went unanswered. Another customer was told that her car was finished and would be pulled around in 10 minutes. She was still waiting for her car 30 minutes later. After 2 hours and 45 minutes I stood from my chair and started walking around the show room, only to find my car parked out front, apparently finished with the oil change. Walked back into the service bay to ask if my car was done, they grabbed my keys and checked me out without another word. 112$ for a simple oil change and they did not even wash my car, or go over any findings from the multipoint inspection. The communication was horrible, between members of their own team, and with the customers in the waiting room. I will never take my car to be serviced by this dealership again. Extremely disappointing.

The staff are all helpful and accommodating, service is always excellent.

The VW service used to be much better. Now, the wait is way too long and the car wash at the end is not offered at all.

In early August (on a Tuesday) my 2012 Jetta would not start. We called Autonation VW and they said they would look at it on Friday. We did not receive a call so I called VW on Sat and was told they hadn’t even written up a service ticket and would not be able to look at it until the end of the month. When I told the service person that we were told it would be looked at the day prior (Friday) the service person said they would check the battery at a minimum that day and call me back. After that interaction it was another 2.5 weeks before I actually spoke to a person about my car. My husband and I called and left messages for the service and general manager, going so far as to go to VW and leaving a written message on the service desk. Still no call. After 3.5 weeks of having my car I finally reached the GM. He apologized and said they would look at my car that day. It was only an issue with the battery and they had my car (basically held hostage bc I couldn’t pick it up and take it somewhere else bc it wouldn’t start). They did fix the car but it took another 3 day (2 days longer than they promised). There was nothing done to make it right that they would not return our calls or contact us about the car. They didn’t even run it through the car was as a courtesy before returning the car. We are extremely disappointed with our experience and will not be returning to autonation for service or for purchasing a car (we are in the market for a new SUV or Van). No one at the business tried to make this make up for this situation. We had to rent a car and are out hundreds of dollars in addition to the cost of repairs to our car. Consider another place for car repair.

First, it was a stroke of luck to get a phone call answered to inquire about any recall work. Phone calls to AutoNation Volkswagen Spokane, go unanswered and if you get through to voicemail, your call is not returned. I finally found that phone calls tend to get answered mid-afternoon on Fridays. Second, only one tech does that recall work so it was a waiting period of a month to get an appointment. Third, e-mails are sent out to verify the work to be done, but any responses or questions I had regarding the work went unanswered so that when I arrived, they were not aware of minor changes to the scope of services to be performed. Fourth, I arrived on time for my 9:30 appointment, handed over the car, clarified the work to be done, and was told that it would be 1.5 to 2 hours to complete the work, which was a simple update of the software. IT TOOK THEM SIX HOURS TO COMPLETE THE WORK. THERE WERE NO UPDATES TO ME ABOUT THE MISSED DEADLINE, NO APOLOGIES, NO REASONS GIVEN FOR THE DELAY. The company is expanding its number of service bays, but not the number of service writers - you can expect that with this lopsided ratio, the level of customer service will plummet from here.

I went in with a clear understanding of the problems with my car and asked if they could fix it. They told me they would try but instead they did a full inspection and didn't even look at the problem. They charged $150.

We dealt with Chris and Jordan they were awesome. They were both very knowledgeable and personable. Made our buying experience a pleasure not a chore. Thanks guys we love our Jeep

I have been a loyal customer for over 10 years. I was quoted a price before I picked up my car. When I came in the price was higher and they had declined to tell me of this extra charge over the phone previously. They also were aware of the problem ahead of time and still charged me extra for a diagnostic. They refused to drop the price to what I was originally quoted. I will not be returning.

The service center was under staffed, The people that were there were great. I was expecting a car wash but that did not happen.

Great people that care for their customers!

Great people, super helpful, honest. Go the extra mile to accomplish what you want.

Been trying to have someone call me about a warranty question and nobody calls back or answers the phone. Will never take my car here.

Delivered a new Jetta to them very helpful they where.

The only downside was the amount of time i had to wait for my appointment to be available. Everything else was great! Staffing issues are only temporary, once they are back to normal this place will be running like a cheetah.

Normally things go well, but Covid and other reasons have caused the service department to be sub par. Short staffed, don't know what to do, provide mis leading info or next steps, I have had a check engine light for 3+ months and still can't get it fixed. Was told to bring the car and they will work on it with corporate. Turns out that wasn't true and it was just sitting. Guess I'll have to call corporate.

Finally received a second key FOB for our Tiguan---and at no cost. I appreciate the dealership in providing this service.

Very nice people I would recommend this place to everyone in Anyone

Zack & Spencer are wonderful to work with. Both returned phone calls & emails in a timely fashion, as well as provided updates throughout the process. Plus, I was given a great deal with minimal negotiating. I would highly recommend this dealership.

I called twice for service with no response, so tried another number, then waited over a month for my appointment. The appointment itself was fast., but the issue wasn’t resolved. I called the next day and left a message, no response. I called the following day and tried reaching a human in the Volkswagen and Audi phone tree. Finally got someone after multiple attempts. Asked them if they were going out of business. I was transferred to the service department, spoke with Ray, he said he’d check with his technician and get back to me. I’ve never heard back. I’ve tried calling here and there and have left messages, cuz I can’t reach a human, with no response and my issue is still not fixed. It’s been almost 3 months since I first started calling to get my car fixed. The issue started in less than a year that I owned my car.. I don’t know what happened to Theresa, but Volkswagen needs her back or someone with her customer service and skills. I love my car, but would never recommend Volkswagen nor Auto Nation to anyone.

Andrew and Justyn were unbelievably helpful! They really took their time to listen carefully to what my wife wanted and it was obvious that they were actually helping instead of just "working the deal". We ended up trading in our old compact for the brand new full-size SUV we wanted, with all the trim and options we wanted, while reducing our loan term and helping us save over $200/month... i am sure that "individual results may vary", but i have to say that I can not imagine a better car-buying experience. i wish i had more hands, so i could give them more than just 2 thumbs-up!

The staff at AutoNation were friendly. They were a bit underprepared/ thus 4/5 stars. I had reserved time on-line to test drive the vehicle. I live 150 miles out of town. I called when I was 30 minutes away to be sure they knew I was coming, and there wasn't any answer so I left a message. When I arrived, no one was aware of my reservation and the car wasn't ready. I wasted a lot of time waiting on them to find the car, get it ready and complete the purchase.

I recently called for repair and the first got no answer and when I finally got a person, they said they wouldn't even be able to get my car in for 3:weeks. Since before my warranty ran out, I have been telling them about this problem with my battery running down. They have charged for diagnosis with no fix. Also, the staff is very apathetic and unconcerned about customer needs.

Two months to get an injector for a 2013 TDI under a VW diesel cheating warranty. Even after bribing up the car is running rough and is unreliable, the service writer said it’s too much paperwork to get a loaner. Will be going to the VW is post falls instead.

The chat person was helpful and friendly. There is no excuse in the business world for not answering the phone. Even going through the computer-voiced routing should eventually get you to the person you need to talk with. When you get there the person should pick up the phone. The person should return your call from the messages you've left. Not a good experience at all.

We loved our car buying experience! Friendly, knowledgeable staff, easy paperwork and pre-approval online made this a smooth sale. Courtland was extremely helpful in discovering all the features our new Mazda CX5 has. Our paperwork went smoothly as well, the finance gentleman was prepared and explained the details well. I would buy another car from them in the future! It is our 3rd vehicle from Autonation!

I will never come here for service again took 3 hours for oil and filter change the when I got my car had finger prints all over it and rear bumber was dented and a hole it . watch out if you decide to do any service with them.

Took 3 hrs to change oil and filter finger prints all over car dented rear bumper

Online chat is useless and their online service scheduler is broken. Tried to reach out to them to chat multiple times and every time, every person told me to use the online tool and closed the chat. What's the point of chat then? You literally cannot schedule an appointment for service online in anyway with this dealership. Fix your website and get a new chat service.

Excellent service, except that, unlike, all my previous services, my car was not washed.

Everyone at this dealership is very professional and respectful including your time and energy when it comes to purchasing a vehicle. Zachary Worst is one of the best salesperson I have met in a very long time. He will walk you through the whole process of buying a vehicle and answer any questions or concerns you might have about buying a car. I would highly recommend this dealership!

Courtland was my sales dude, but the whole team was fantastic, we had some good conversations while I waited to sign paperwork! By far the quickest and easiest process I’ve had when buying a vehicle

Customer service in service department sucks. Takes over 4-6 weeks to get car serviced. Do not honor extended warranty. Managers will not call back. Lacking in all aspects of business!!!

I called them about getting a new Volkswagen and asked about diesel gate on my current Volkswagen in a few weeks and I never heard back from them

Can’t believe how well their customer service is!! I was a Hyundai buyer for over 10 years, but will now do my business here! Thanks again Zach, Austin and everyone else! Love my Tiguan❤️

Work never completed, Didn’t listen

I went into Audi volks wagon. I was not even greeted, I tried talking to the employees and they gave me the cold shoulder. I am a former employee here, i brought my friend in who was looking to buy a vehicle. I said hi to my old boss ray, who literally looked at me and said nothing. Completely ignored me. Old employee or not I deserve respect as a customer. My friend didn’t want to stay any longer because of the poor attitude and customer service. Highly don’t recommend Volkswagen at this location.

Don't waste your time. Make the drive to Post Falls Volkswagen. I have been waiting for a call back for 10 days on an issue. I have left 4 messages for service "manager" Ray Jones with 0 communication. I have some warranty work I need done, and they want nothing to do with the problem. When I call, I get put "on hold" then get hung up on. If you want quality customer service, look elsewhere.

Don't waste your time. Make the drive to Post Falls Volkswagen. I have been waiting for a call back for 10 days on an issue. I have left 4 messages for service "manager" Ray Jones with 0 communication. I have some warranty work I need done, and they want nothing to do with the problem. When I call, I get put "on hold" then get hung up on. If you want quality customer service, look elsewhere. They make excuse after excuse and have no follow up or communication.

They've always taken very good care of me when I bring my GTI in. Fair, courteous, and professional.

It couldn?t be better. It was fast, well done, reasonable, friendly, and efficient.

Quick fast easy moves from California and got my car within a matter of 4 days excellent service all the boys are delightful

I'm kind of upset about my experience here. I purchased a used Audi here. Everything kind of went okay, but it's what they told me there that has me upset. I had 2 issues. When I was in the finance room filling out the paperwork, the person there told me that this car could only have its oil changed by having a special machine that drains the oil from the top. He said to me that you can not drain the oil from the bottom and that meant I couldn't take it to a quick oil change place like Jiffy Lube. He was telling me this while trying to sell me a package that included oil changes. I'm shocked now to realize he LIED to me in an attempt to trick me and purchase prepaid oil changes in a package deal he was trying to offer. I can't believe someone would go so far as to lie about something like that. That's extremely shady. The second part I had an issue with was. I didn't notice the center caps were missing on the car. I mean WHO SELLS A CAR WITHOUT CENTER CAPS? Like really?? This wasn't some used 1990 honda, this was a 2014 audi s4 that I paid 30k+ for. When I got home and realized this I called and asked if they could I could some free center caps or atleast a discount since they sold me a car without center caps. They SAID "NOPE, YOU HAVE TO PAY FULL RETAIL". What a joke. Everyone there was thanking me for my service and being nice, but when it really came down to it they didn't care they just were happy to get the sale. I mean, thats just sheisty. Sell a $30k+ car without center caps? I would never go back to this place, just totally not helpful at all. I called the salesman I worked with and he didnt even TRY to ask if i could get a discount or get free center caps. He just said "NOPE, ILL SEND YOU AN INVOICE FOR RETAIL CENTER CAPS". HAHA, Okay thanks a lot man. You got your sale so now you don't have to help me anymore right? Thanks man. As someone whos purchased many many cars in his life, I've never had someone lie to me in order to sell me prepaid oil change services. Just beware when you go and don't let them lie to you. The car itself is great though and I'm happy with the car. I'm just shocked to just now learn the guy literally lied to me so that I would buy prepaid oil changes from this dealership. SMH.

Enjoyed working with Christopher Driggs. Very personable and not high pressure.

DO NOT take your car to this place. I had my car towed here over two months ago after my leased VW spontaneously leaked gallons of gasoline all over a grocery store parking lot. A few days later I received a text message telling me my car was fine, they couldn't find anything wrong, and that I should come pick it up. We refused to drive the car until they determine why a car with zero visible damage would leak gallons of gasoline when parked. They kept my car for over two months, did not provide any updates unless I called them (was impossible to get a live person on the phone in the service department multiple times,) and told me every week when I called them that they promised they would look at my car in a few days. This went on for OVER TWO MONTHS. Additionally, I was not provided a loaner car. After involving VW corporate they finally looked at my car and immediately determined a mouse had chewed through the wiring in the car. After keeping my car for two months while I continued to make payments, I then payed $700 out of pocket as this was not covered under warranty. WORST experience as a customer in my life. Save you time and money and go to a different location. UPDATE: I called the GM as they had posted that they would like to turn my experience into a positive one. I was given an apology and told they are building a new service center and breaking ground in June 2021 in order to manage the amount of customers they have coming in. I asked how this would make my experience better, and was told that when they are done I should come back to work with them again so that I would have a more positive experience. After 15 years with VW, they want me to come back when they're ready to provide decent customer service.

Weakest Link: Service. If Audi understood the multiple customer service failures I have endured during the course of ownership they would be embarrassed. I have never worked so hard as a customer to manage expectations, communicate, leave voicemails, emails, personally stop by the dealership simply because a Service Advisor, or Service Manager or GM for that matter fail to provide downstream COMM. FACT: Audi has had my vehicle for ONE month, I still don't have results from Service, no expected day for pick-up either. 1 MONTH GONE. I think Audi Spokane should make my car payment for me, don't you? After all, it sat on their lot, didn't get needed repair, and I didn't get to drive it because of their negligence. Customer Service FAILURE. You would think in that time SOMEONE from SERVICE could have picked up the phone and given me a status update- a courtesy call, after all its Audi.... nah. Speaks volumes.

Go see Zack Worst! Hands-down the best car buying experience EVER. I called in about my trade in, which Zack gave me top dollar for. Zack found the exact truck I was looking for in my price range the towing capacity I needed and a gorgeous interior. With the process of trading in a vehicle (the inspection it has to go through) and the normal car purchasing process I was in and out within three hours. My favorite part about the whole entire process is that Zack was 100% up front and honest with everything. THANK YOU ZACK!

Overall experience was good. Had to talk to a couple different sales people before one took interest in our shopping. Zach was very helpful and took care of us well. The paperwork process seemed to be lengthy. Follow up to make a couple repairs was also handled well.

Very welcoming and nice staff. They went out of there way to service my car. Great place to buy or even get a certified preowned vehicle. I would definitely tell other people about this place.

Showed up an hour late and they still got my key programmed for my car. Awesome customer service.

There customer service is excellent. We value the quality of service they do on our Jetta and we purchased the car new from them and also a Volkswagen Beetle for our daughter. Can’t beat the price on parts either from their parts department. Parts have been way cheaper than online and they are the OEM parts so I know I’m putting quality parts back on my car. Oil and filters are also cheaper here at the dealership. Our Jetta is the last car we will need to buy it drives and feels as new as it did the day we drove it off the lot. Thanks

Justyn, the uber affable salesman, was not only tall in stature but tall in service, people skills and that infectious ?how can I make this an enjoyable transaction for you?? attitude let me know I was back home at AutoNation (4Runner in 2011 AN Toyota!)! I?m happy with my new boo...Passat..that Justyn and the manager make happen. And me happy! I will most certainly pass on the grooviest salesman?s name...JUSTYN!...to fans, friends, family, folks...to come get their impeccable German built driving machine. Backed up some really swell folks! Trur pros!

Theresa was fabulous as always! She was quick and responsive

Very quick. My Beetle key fob hasn't ever worked since I purchased the car. Now I have 2 keys and fobs and they both work to lock and unlock the car .

It was easy to schedule appointment . i was met on arrival and my options were clearly explained to . Everyone was so helpful, giving me interim reports on progress of repairs. Facilities were so clean and comfortable. Very professional staff and environment.

John was very patient and helpful through the whole process. The dealership took good care of us and I would recommend them to anyone considering a new car.

I'm extremely glad for the salesperson I had. Justin Cruz made buying my 2016 Golf GTI painless. The only thing that keeps this from being a 5 star is how high pressure the finance manager was. He was relentless on trying to sell me GAP insurance and an extended warranty that I did not want.

Went in for 120k check up they said my emergency break was good but when I went to use it the break didn’t work. I went to a local mechanic and replaced the break shoes now everything is fine. The service department at AutoNation needs someone to do quality control to prevent this from happening

In the 3 years I since I purchased my Volkswagen from AutoNation I have taken it a few time to other shops for oil changes. I am always disappointed and return to AutoNation for their exceptional service on my car. Their customer service and attention to detail is a five star rating. I only gave a 4 as with any dealership or high quality you pay a little more.

AutoNation service department quickly assessed that our Atlas did not need the recall repairs that VW alerted us on. They also installed another item for us without charge. All of this was done quickly and faster than anticipated! I also like the friendly atmosphere at the dealership!

Great service! Got my car in and out in no time.

I came in yesterday to get regular maintenance on my vehicle. I've previously had many good experiences with Audi at this location but my poor experience with the Volkswagen service department has been consistent and I believe my experience yesterday revealed why. My initial poor experience with VW Autonation in Spokane occurred when I originally purchased my vehicle. The vehicle entertainment/nav unit had failed within a few weeks of purchasing the vehicle. Obviously, it was a manufacturing issue, so not going to fault Autonation for that. The unit basically handles all of the safety gear on the car so it needed to be fixed or replaced. This would have been an excellent opportunity for the dealership to step up and show their mettle. After all, what's the value proposition for having a dealership in your area if they're not able to service your vehicle well? Instead, the back and forth was almost entirely one-sided with me regularly calling to get updates. Often, my calls went unreturned. When they were returned, the Service manager rarely had any updates and hadn't spoken with the technicians. Eventually, I asked that this be escalated to a weekly call with management at the dealership even if there were no updates. I had a rental replacement so I wasn't put out. I just wanted to be in the loop! I did go and pick up the car after it was "fixed" but it subsequently broke again on the way home. I returned the car to the service department and waited another month for results. The fact that I had to push so hard to get anyone to do anything about my problem or communicate what was being done was extremely frustrating. I easily spent dozens of hours personally following up on my car's service because they were unwilling to keep me in the loop or give me any faith that any service was being done at all. Fast forward 1.5 years later to my first scheduled service appointment. When I arrived there was no one there to greet me. When I went inside both service managers were maskless and quickly put their masks on. One left the mask under his nose. I'm not here to mask shame, please read on. I was greeted with a basic, unhappy "what can I help you with?" I told them my name and they told me it would be 2.5 hours, and asked if I'd like to wait. I live on the north side of town so going back and forth didn't make any sense. I chose to wait. Their customer lounge is awful so I instead chose to sit elsewhere. As I sat in a dark, back corner of their showroom I watched a carnival of employees taking their masks off when there were no customers around. They were swearing and acting unprofessional and would quickly put their masks back on every time a customer with a mask entered...but not when a maskless customer entered. It was all a show. That's what I believe is to be learned here. They're not interested in their customers. The folks at Autonation VW in Spokane make a show of being interested in you when they sell you a car. But, when the curtain is pulled back or when anything goes wrong then the true apathy for their customers is obvious. I was very interested in buying my next car from Audi that would have been a > 6-figure vehicle (etron GT). But now, I'm almost entirely convinced that would be a mistake. Take this all from a guy whose other car is a Tesla. I know what bad service can be like. I'd be far more inclined to buy another car from them than an Audi or VW product simply because of Autonation VW's service department performance in Spokane.

Such excellent and fast service here. Everyone I encounter every time I go is so friendly and nice. They remember me and really care that I get good service. I’ve been to many other Volkswagen service places over the years and I’ve received the best customer services here by far. Highly recommend!

Eric and Evan were great. Easy to deal with, I highly recommend Autonation VW Audi.

I was told they would pay off my trade before my payment was due. It wasn't due for 10 days after trading it in. It has been 15 days and I'm paying interest on my new rig and the one I traded in. Plus now I have a late fee on a rig I don't have possession of. Little disappointed! I even contacted them they said it would be paid. Still nothing. The one star is for how nice they seamed to be. But action speaks louder than words.

I found a vehicle through CarMax listed at this dealership. From the first moment I reached out to them, the communication was excellent. My sales rep, Hector, took all the photos I requested. My test drive was easy to schedule and the purchase was seamless. I bought it so quickly, the detailing had not been completed. They arranged a detailing appointment and finished in one day. I would do business with them again.

Great experience with our salesman Spence. He listened well, came up with cars and the right financing for my wife and I. A new 2016 Tiguan S 4 motion for me and a 2016 Beetle Convertible for my wife. Couldn't be happier with our choice of cars and financing. Our 11th & 12th VW respectivley. Thanks AutoNation VW of Spokane WA.

The Guys at AutoNation are 2nd to none. I went to almost every dealership in Spokane/Valley looking for the right place to buy my first new car. John was by far the best salesman he not only addressed my concerns but talked through them with me. No pushiness or pressure sales tactics just honest conversation with someone who not only wanted to sell you a car but wanted to help in any way they could. As soon as my wife and I walked in we felt welcome. I would recommend AutoNation to anyone wanting to purchase a new or pre-owned vehicle. 10/10

Great customer service. They even washed my bug!

It was a pleasure having my car serviced. Jennifer was very attentive with outstanding follow through. The waiting area was well stocked and clean. I found a new partner for taking care of my car. Sharon Falvey

I just had my VW serviced and the service department was as nice to me today and the sales department was the day that I bought the car. Great group of people at Audi / VW in spokane!

I had been wanting a golf for years , I was happy with the service at this dealership, very helpful and friendly!

I had been wanting a golf for years , I was happy with the service at this dealership, very helpful and friendly!

Great experience. Quick and easy sale. Justyn Cruz was great to work with and patient in helping me find the right car. Zack was great for the final paperwork as well. Second car purchase here, wont be the last.

Much improved experience this time for the annual maintenance on my GTI! The lady who checked my car in was very pleasant and professional. Waiting room comfortable place to hang out and they came and got me when my car was done in a very timely manner in under an hour. They even had washed my car which was greatly appreciated. Thank you for the great service!

Justyn, Austin, Zachery, Mike and everyone at AutoNation Volkswagen were great to deal with. Low pressure buying experience. Highly recommend to anyone looking for a vehicle!

Just purchased my golf R from josh over at autonation/audi of spokane and i can confidently say it was one of the easiest car buying experiences i have been through. They picked me up from the airport and took me to the dealership where they had everything all lined up and ready to go for me. Would highly recommend anybody to do business with them.

Zach and Justin went out of there way assisting me a new used vehicle purchase. I dealt with them over a few month period selecting a SUV. Great people.

Justyn and Austin were great to work with! Thanks so much

Great customer service! Josh went above and beyond helping us with our new car purchase. Thank you.

Wonderful people. The lady that greets you in service is amazing.

As always -- great service from AutoNation VW, Spokane!

John Ward is who you want working with you. Very stand up guy. The true definition of customer service.

2012 JEEP GRAND CHEROKEE Purchased on: 10/28/2020. got a good price on this car. zack my salesman was very professional and attentive to my needs. mike the sales manager helped me out by working above and beyond trying to get an extended warranty that would work for me. but, ultimately I decided to not have one on my car and am currently waiting on my refund back on that. overall a good buying experience and would recommend this dealership to others looking for a new car. New update on from december 2020. I had a detailing service done on my jeep, mostly a good job but not great. as some areas were missed entirely and what ever they sprayed all over my interior of my jeep left all the surfaces so slick that everything slides of of the seats, floor mats are very slippery that cause foot slippage while trying to brake. not sure what they used on the surfaces\, but I don't think i'll have it done again. also still awaiting my extended service contract cancelation refund. Hope it shows up soon!!

3rd car purchased here and every time I?ve had to get offers from dealers around the PNW to get a decent price. Other dealers give lowest price first call. This dealer insist on playing old school negotiating games. They will eventually meet prices if you don?t want to travel to buy a car.

I purchased a 2020 Tiguan from AutoNation and had a wonderful experience. The sales team and the finance department were knowledgeable, professional, and genuinely just a fun group to be around! The finance manager I did paperwork with, Ronnie, was really helpful and answered all of my questions in a way that I could understand. Zach has followed up with me several times. The level of customer service was just really impressive. Overall, I drove away feeling confident in my purchase and I love my car! 100% I will be headed back when I'm ready for my next upgrade.

Great sales team and financial team Great experience

Friendly, accommodating, fast, and accurate!

Do not take your car or better yet any car to this dealership. It took 3 months and 3 trips for them to fix my wife’s A5. Good luck getting anyone to answer the phone. The service manager told me if I wanted to get a hold of him or his staff then I should have emailed him to his personal email that’s not provided anywhere. That has to be the worst customer service I’ve ever had. I could keep going but to save all of us time, please just do your car somewhere else. The local Porsche or Alfa dealerships customer service seems pretty solid. Update: they are so poor at customer service that even their responses cut and paste say nothing garbage. I did talk to the General Manager already. He’s the one that refunded my extended service contract money I bought with a Porsche I got with them because he knows how poor the service department is. Please stay away.

Salesman was very responsive and helpful, until I purchased the car. After I purchased the car (a 2019 Atlas) I cannot receive a response on my questions, nor have they followed up to schedule my first service appointment. High pressure / fear based sales tactics on the warranty by the finance manager.

Had a great experience. Just needed an oil change, was told it would take 1.5 hours. It was done after about an hour! Before it was done I got a full rundown of the inspection and cost of future repairs. Will definitely be coming back for those repairs soon.

Theresa was awesome as always!!! I will always be a long time customer!

Needed manual trans fluid that is off the shelf for an MK4. Service rep had no idea even when I had the spec for it. Had to go to Post Falls VW to get what I needed. Would not recommend Autonation VW Spokane to anybody.

Had a recall on my Volkswagen they fixed the problem great job on that,But if you car is in the shop they should check all fluids 1 day later wiper fluid sensor keeps going off to add fluid very Annoying hopefully the rest is ok. It took 1 gallon of wiper fluid. 🤨

Careful taking your vehicle for repairs to this place. I was quoted $599 for a front light bulb just part. I called the dealership out west where I bought the vehicle and they said under 300 installed and were wondering why it is soo expensive. Definetly shop around. I am taking my vehicle back to where I bought it for servicing. I will have them look it over too. And install a single light bulb for under 300 including 15 min labor charge.

Take internet information with a grain of salt, read about a issue I had and it was only a partial fix, my issue fell within the parameters posted on the info highway, but, also had a part required which was replaced. I got a little strong headed thinking the dealership was trying to pull the wool over my eyes and I now realize I was 50/50 right/wrong

We had the best service and experience buying a New Car at Auto Nation. Our salesman Zack and Finance manager, Ron were the very best. Each was very considerate of the Virus and Keeping us safe etc. This was an easy and enjoyable experience compared to any car buying experience we have had.

I came in looking for a Jetta and they got me into a Passat instead which was amazing. The sales guy justyn went above and beyond for me to find the right car and right price. The gentleman in finance was the funniest guy ever and made the process smooth and easy. I would totally buy another car from them anyday!

Great service and a super friendly team! They went the extra mile to accommodate all my needs. Special thanks to Christopher Driggs who really did an amazing job getting everything done for me and setting me up with the new Atlas. I love the car!

I brought my car in for a simple update to the system. When I returned, my car had been checked over and serviced. Thank You for the care and kindness. I will certainly return.

Great service experience. Thanks AutoNation VW, Spokane!!

Thank you Justin Cruz, Spencer and the others who helped my husband and I with our last minute car buying. We went to check out the Arteon R line and left with a 2021 Atlas. Thank you for staying well past closing and getting us into a car we could both agree on (sometimes that isn't easy). I'm happy to have something with some room. Y'all are amazing, kind, courteous, helpful and most of patient! We appreciate the time you took to help us without making us feel rushed.

Quick service. Nice lobby. On my service day(11/3) a customer over reacted to a very entertaining level. The staff member stayed professional in dealing with him and would have gotten the customer a rental car had he not lost his cool and threatened to start breaking and or throwing stuff around in the office.

I have been very impressed with the service I have received from AutoNation Volkswagen Spokane since the day I leased this car. Salesman was excellent and the Service People are wonderful an very caring and friendly

Took five hours to do one recall and a few basic maintenance fixes. Then it took another half hour to print the paperwork where they charged me for an oil change I never requested. They did refund me for the oil change but it was another issue. The people working there are nice but the time it took and the mistakes made warrant a two star review.

My only complaint with service at AutoNation Spokane was very few folks/employees/ customers were adhering to mask wearing. I felt very uncomfortable and it will be quite a while before I come back to that facility.

The easiest car buying experience I have ever had. Justyn took great care of us & actually made the process enjoyable. I am beyond impressed with this dealership & all who work there. Thank you, AutoNation VW!

From the very first phone call to the service desk, we were 100% taken care of. We had been traveling and the check engine light lit up. We needed help (there isn’t not a VW dealership in or near our home town). They checked it, booked our appt a couple weeks out. We were in and out in one day, as told, with plenty of communication about what was happening. Thank you to this team! Teresa, you rock!

I LOVE AutoNation Volkswagen Spokane. They helped me to find a perfect car that was great for my budget and what I needed and they do outstanding service any time I come in for my regular maintenance. You guys rock. I highly recommend them.

Received a flyer for a recall, scheduled an appointment over the summer, they claimed this was to fix it, that was not accurate. They ?verified? the problem, rescheduled to November as they didn?t have the part. Brought the car in on Sunday to drop it off, they had all day Monday and were unable to fix the problem because it did not meet threshold with VW. Note they are claiming that we have to have the check engine light on and the flyer, the flyer that they kept during the first appointment.

Tiara already posted this review, but being the secondary on this review and having dealt with the appalling service department I want to reiterate it. "I took my car in (for a scheduled diagnostics appointment) on October 21st. When I handed over my keys, I asked the woman at the service desk how long this process should take. She answered with “the rest of the day today and part of tomorrow.” We called on the 24th, 26th, 28th, & the 29th and always got the same answer of “We’re short staffed. We will see to it that we have an update for you tomorrow.” It felt like tomorrow would never come.. Frustrated, we called yet again today, October 30th. Only to get the appointment scheduler on the line to tell us the service department coordinator would email us the list of things that needed fixed. I asked to speak to the service department coordinator and she said that she was currently with a customer but she would email us. I said I didn’t mind holding. The service department coordinator, Theresa, then got on the line and was extremely rude and pushy. She made me feel as though what I had to say wasn’t the least bit important. She interrupted me multiple times and scoffed at almost any comment I made. She made me feel like she thought she was better and higher up than I. It has just been a very unpleasant experience and I don’t think anyone deserves the treatment we received throughout this process." Now I want to add a few parts of my own. I understand being short staffed and dealing with the snow. However I also understand classism. It didn't take very long to take a look at the difference between the Audi set up and the Volkswagen set up to figure out what was going on. The Audi set up looked like a class A casino while the Volkswagen set up looked like Sprague avenue cement. Well answer me this kids, who gets the personalized stewardess treatment on an airplane? That's right, the first class. So I can almost guarantee that all of the times that we were promised that we were going to be in the next day and be looked at while it took nearly 10 days for them to even get it in, was because Audi customers were being funnelled in first. It is going to take some pretty detailed service logs to make this thought process disappear.

Easy to schedule service and fairly quick. Staff are friendly. There are times, such as my most recent service, where there are some snags, but overall I have no complaints and would keep going there.

I took my car in (for a scheduled diagnostics appointment) on October 21st. When I handed over my keys, I asked the woman at the service desk how long this process should take. She answered with “the rest of the day today and part of tomorrow.” We called on the 24th, 26th, 28th, & the 29th and always got the same answer of “We’re short staffed. We will see to it that we have an update for you tomorrow.” It felt like tomorrow would never come.. Frustrated, we called yet again today, October 30th. Only to get the appointment scheduler on the line to tell us the service department coordinator would email us the list of things that needed fixed. I asked to speak to the service department coordinator and she said that she was currently with a customer but she would email us. I said I didn’t mind holding. The service department coordinator, Theresa, then got on the line and was extremely rude and pushy. She made me feel as though what I had to say wasn’t the least bit important. She interrupted me multiple times and scoffed at almost any comment I made. She made me feel like she thought she was better and higher up than I. It has just been a very unpleasant experience and I don’t think anyone deserves the treatment we received throughout this process.

What a great experience getting my son a new Jetta. Chris, Zach. and Austin are top notch!

I have recently purchased a 2014 VW Passat from a local used car dealer. The radio is stuck in the reboot function and the A/C does not blow cool air. I had taken my vehicle to a service station (Tire-Rama) who recharged my A/C. I had scheduled to have my vehicle looked at by VW dealer on 20 Oct to determine why the A/C was still blowing warm and to fix the radio. Based on my research, the radio just needed the software/firmware reloaded. Every so many days, the reboot function would work and the radio would operate, until the car was turned off and then it would go back to the reboot function. I am military and was tasked to deploy to Saudia Arabia on 20 Oct, so I went to the dealership to ask if there was an earlier date I could get my vehicle in for diagnostic. The original customer service rep told me to come back on 15 Oct at 130pm. When I arrived at my scheduled time, two different reps said I wasn't on the schedule. I explained to them the situation and they said they would squeeze me in, they only had one technician and a ton of work for him. Evidently he only came in so many times per week to their location. They told me it would be a couple hours. I stated it was fine and I ubered to a nearby location about 10 min away. After getting to my location ( a total of about 30 min had passed) I was called by the customer rep and stated my car was ready however there was bad news. They stated the radio wouldn't come on and that they couldn't diagnose my A/C because it was too cool out. The A/C, even with the Max A/C function engaged, blows luke warm air. In my experience, even in the winter, a fully functional a/c unit will blow cool or cold air. The radio, turned on when I got in the vehicle, however it was still stuck in the reboot function. They also quoted me at $5K+ for the new radio and I was able to find the same unit at a VW website for $2100.

Just moved th Spokane, first time using Autonation Volkswagon. Easy to make appointment. Service tech was very friendly and efficient. In and out within an hour. Very impressed with courteous service. Will be back for more service

Arrived on time for appointment and was told the task would take an hour or so but I would wait. The service agent let me know the task was completed and it was done just under an hour. The agent went over the results and I was on my way. Great job, friendly and fast. Thanks

Great fast no hassle process! I was given a time for an appointment and was done in less than hour. I would highly recommend them to anyone looking to sell their car.

Great fast no hassle process! I was given a time for an appointment and was done in less than hour. I would highly recommend them to anyone looking to sell their car.

We purchased our brand new 2020 Passat 2 1/2 months ago. We were told it came with all these amazing features that really fit our families needs and all we had to do was press a button once we got home and be walked through setting all the features up. Got home late so we woke up all excited to get our features working only for the button to do absolutely nothing. Called to remedy it and found out our car didn’t come with the module. When we asked when we could get the module so our car had all the features we were told it had, they said in the fall. They offered to do something for the inconvenience, which we had to reach out several times about, and we have yet to see or hear a thing about the accessory, module or other remedy we had been promised. We worked our butts off so we could buy a car we loved, it’s frustrating that we did NOT get what we thought we were paying for.

Everyone was very helpful. The gentleman who checked me out was polite and very thorough. I just wish he had been wearing a mask.

Purchased a brand new 2020 Gulf for my wife today and I can honestly say this was the best "car purchasing experience ever." That says a lot, since I've purchase more new cars over the years than I'd care to admit. The deal was fantastic and more than fair!!! I walked away feeling like they really cared and they do. Thank you Zachary Worst, John Ward, Austin Gerimonte, Michael Libby and Tim in service. I actually stopped by the service dept to replace the jetta's key fob battery and Tim took the time and interest to ask how my day was going which lead into a conversation of our common artistic interest....Tim is the reason I returned to purchase a car the very next day.

I wouldn't buy a cup of coffee from AutoNation anything. Had my vehicle in for repairs, paid a bunch of money for the honor of owning an Audi, and got it back worse than it went in. Took it back in and got a quote for double what I paid the first time. After having to physically go in and talk with them, showing service records, and having them repair their original work, it turns out that the quote wasn't quite as needed as originally stated. It took almost a month to get our vehicle back. I will say, they have a couple service managers that are working over time to try and help folks, but they aren't getting much help from the looks of things. Call it what you want to... I wouldn't buy or repair anything else here. Nor will I be buying another Audi.

Had a great experience at AutoNation Audi. I am very pleased with my car and felt like it came at a fair price. They are very open about any/all previous issues with the vehicle. Because all their cars go through a thorough inspection, you know you're getting a quality vehicle. I worked with Chris D.; he was extremely helpful and fun to work with. :) He made the process very smooth and relaxed. Just be aware that if you are looking for a car from their dealership online and the listing only has stock photos, there's a good chance you'll have to wait a week or two before you can go in and test drive it. Buying a car isn't quick and easy, but AutoNation made it worth the wait!

Very difficult to rate this service experience. You had my car for almost 4 weeks, during which most of the time I had absolutely no idea what was going on. I have seen that communication between the dealership and customers is very poor. It is difficult to believe that it took this long for Volkswagen engineering and the dealer this long to diagnose and repair vehicle. I was told vehicle had to be driven numerous times for diagnosis yet when returned there was no mileage driven stated driven on the receipt? Since you had my vehicle so long, and I had no idea who had used it I had requested vehicle be cleaned and sanitized inside before returning. It was not. I had also reported electrical issues with the car AGAIN which were not addressed.

Always good friendly service

Walked the lot, no pressure no sales man. We I decided what I wanted to test drive I got a salesman and he set me up. There was no pressure sales tactics, the price was written and great. It was an extremely great experience. John Baumann

I had my VW towed in to be diagnosed, i was told that they may not be able to work on it if there was a computer issue. They said they would know in a few days and contact me to let me know. After A week I had to found them for information about the status of my vehicle, i understand getting busy but they can communicate and update those changes. They informed me that the issue was a bad fuel pump and quoted me $1400 to fix said issue. 5 hours of labor + parts. I had this job looked up on a national date base for repair times and parts. It was a simple thing as dropping the tank, swapping the part and done, data base said 1.4 hours tops. Im lead to believe that either their mechanics are incompetent ( which i doubt) or they are scamming me for 3.6 hours of non existent work time. I chose to not pay 1/3 of the vehicles total worth to repair a simple part and had it towed to my normal mechanic. Before I could have it picked up they said i owed fees, which were not mentioned at all until now. The shop i normally go to had it out and good to go in less than 24 hours later for half the cost this place quoted me. Autonations work recipe was in the vehicle when i picked it up today, looking it over i seen that they performed many extra checks on the vehicle that i did not ask for nor was it needed. ( brakes, rotors, pads, tires, brake lines, ect) and added a quote in the bill to change them all out for new stuff. All of these items were in good working order and not in need or repair or replacement. In summary, the total experience is very dissatisfied. They failed to communicate charges of services, extra services not requested, additional charges not disclosed in advance and labeled as Misc shop charge. Shady practices all around, do no take your vehicle here unless you have on other choice. If your vehicle isn't under warranty, expect to pay 2-3 times compared to anywhere else. (Edit) They want me to call back and try and navigate their horrible customer service to reach their GM to talk about their horrible customer server and shady practices. They can consider this their call.

I bought my vehicle online from theses guys - worked with a salesman named Jordan very professional And I didn't know what to expect but it was a stress free buying experience. The finance team was great as well I worked with Ron - both of these guys were easy to talk to and honest on the entire process. I live 1,900 miles away and they took car of me and got my car shipped very quickly Thank you Jordan And the great finance team that you work with!!!

I find that the service department is usually really slow and the room that you have to wait in is pretty basic. Be sure you have a charging cable for you phone cause that's all you have to do. They also don't have loner cars that you can use for the day like they do at other VW places.

I can't say i had a positive experience here, the lady in charge of service was really nice, but no one had enough decency to bring my car to the front of the lot after they finished, after having to search for my car for a few minuets i had to go back inside the office and ask someone who pointed out, it's in the back, not even bothering to bring it up front, it's alright, i just had to go across the packed lot to find my car, not the kind of customer service i'm used to.

Happy with my service here. I’ve had both a window fixed and a key fob installed through this Autonation and both have worked perfectly (of course). I just had the key fob done, and after calling 10+ auto locksmiths that weren’t able to help with my call, I came to Autonation. I was worried it would cost more than I’d be charged elsewhere, but it came out to just about what I had originally hoped, expected, and budgeted for. Great price👍🏼👍🏼👍🏼

Ray was great!! I came in to get my brakes fixed and one of my tires and he called me within the hour saying my brakes were in great shape and didn’t need to be replaced and he fixed my tire for free and washed my car!!! It’s great place to bring your vehicle. They will treat you fairly and well!

The team was very friendly to me and my family they were super friendly to my little kids and I was happy with my experience will use again.

Dropped car off for inspection and diagnosis of a check engine light. It took a week to get a response and I had to go into building and ask “what is going on with my car”. Only then one service person who knew nothing about the car tried to quickly pull up the service. It took that person 15 minutes to do that. They promised they would call the next day to explain what is going on.... no phone call had to call them a few days later. Where they finally gave an answer. Car has been in shop now almost two weeks. Part on back order, claimed the AC is fixed only to have it blow hot air when driving. They charged me for a 975.00 car wash basically. Very disappointed, service lacks a key component to customer satisfaction.....Communication! Unless they can rectify this, my review stands.

Spencer and Justyn were great to work with. Seamless and stress free process. Fill out the appraisal honestly online and you should have no issues. I’d also buy a car from them at some point. The no haggle pricing is at market and no pressure if you need to walk away. Thank you to Justyn and Spencer at Autonation Spokane, Audi/ VW!

Spencer- exceptional customer service, Tim is nice too. Just don't like how expensive everything is 😬

No BS dealer and one of the best around WA. No beating around the bush and very strait forward. I was very skeptic at first but heard good thing about them thru VW Vortex car enthusiast and was willing to drive drive almost 300 miles to check it out. What the heck I love my trade in car so if they were not honest and adding any hidden cost, l just drive back and never go back there again ever. Of course I have to be honest with them about my car too. When I got there, my car and their car checked out. Everything checked out and the transition was smooth as silk. I got back home faster than driving over there. Yup one happy customer here. I will sure look for them on my future VW buying. Big thank you to the sale rep, John Ward and his manager Spencer Mittan. p.s. Love it when Spencer beat me by $1.00 on my offer! You guys are great!

The sales staff were very helpful and patient! No haggling or uncomfortable selling! Had a great buying experience! Update 1: The service department on the other hand is awful. After 2 weeks of having the jeep, the battery died. It was perfectly clear that it was covered under the limited warranty provided by the dealership, but they refused to cover it. So i am out another $100 because the service center did not honor an agreement we had in writing! After spending so much money and having terrible customer service, I will never buy a car here again. Update 2: Make that 19 days in and now i find that the bumper was cracked when I bought it. This is at least $600-$700 to fix at a body shop. Not disclosed, not fixed. I am SO disappointed.

Shady sales tactics, slow first routine service, not up front regarding upgrade (auto start) purchased at time of sale. Would not recommend service or purchase from this dealer.

Since I have bought my 19 Volkswagen Passat from AutoNation the staff has been very friendly and right on helping me with whatever concern I have with my car and appreciate that lots.

Amazing as usual!! Spencer will forever be my go to man!

I greatly appreciate the customer service at this dealership. My service writer Theresa is very accommodating.

We purchased a brand new Audi three years ago from Audi Spokane. Included with the purchase was an Audi extended warranty and gap insurance. We decided to trade our Audi in for a Volkswagen as we wanted to have access to a service department in our town rather than driving 4 hours to get it serviced. It has been two months and numerous unanswered emails and unreturned calls trying to get a refund for the extended warranty and gap insurance. I emailed all the necessary documentation as well. In light of COVID I have been patient. However, two months of no response is unacceptable and unprofessional.

Very accommodating on time.... expedient service

Service department prices are absurd. I brought my 2017 Golf Alltrack SEL (21,00Omiles) in for a radiator leak. They quoted over $1,400 for replacing the radiator. Another local high quality specialty shop that I use for my Porsche and classic VW bus and Syncro Van quoted less than half that price. A genuine VW radiator for the car can be bought online for $158 if you shop around. In the end, my wife and I removed the radiator, were able to have it repaired locally for far less than a new one and then we reinstalled it. Labor took about 4 hours (we are not mechanics) and needed no special tools or skill. I'll bet a trained tech could do it by him/herself in two hours. By the way, we bought the car new from this dealer and plan to buy a new ID Buzz when they hit the market. But we will not buy any more from this dealer. There is no reason to charge these rates.

I was pretty impressed with my overall experience on buying my fairly new car.

I recommend AutoNation Spokane unreservedly to anyone no matter where you live! As a first time car buyer from out of state, I had a truly excellent experience. This is saying a lot because we finalized the deal just as Covid19 hit and things were extra complicated. I found the car I wanted on line and then realized I could purchase locally. However I chose not to do that due to the superb customer service at this dealership. Chris, my salesman, was so patient, helpful and knowledgable. He even helped me find the exact wheels I wanted and they made the switch! I also experienced superb help from managers, Spencer and Mike, who were both excellent and truly went above and beyond. Don’t hesitate to go to AutoNation Spokane. You won’t be disappointed!

Went in to have the diagnostics ran on my heater as it is not working. They told me it was the heater core and replaced it. Sent me home with the car and the heater still doesn't work. Not to mention when you take your car here to be serviced there is absolutely no place to sit or stand.

I don't usual post reviews as I like to give people the benefit of the doubt and especially right now during our current pandemic. However, I have been working with the AutoNation Volkwagen Spokane dealership for roughly 4 years now and time and time again I run into issues. For a basic oil change, Great! However, any time I have had to work with the parts department or autobody department they never call me back, take excessive amount of time to give me a quote, mis-quote me, etc etc etc. This current situation has involved me dropping off my car at 8:30am, not getting a call back but calling them at 1:30 to check on it, them saying they will call me back to find out they don't. Calling them again at 5:30 to no one answering and then having to call them back AGAIN at 9:30am the next morning to find out they still don't have a price quote for me. I will be taking my service to the Post Falls, VW from now on.

I had a really wonderful experience at VW Autonation! Spencer and Zach were super cool to work with. Really nice, genuine guys. I made them pull around a million cars for me to look at and they didn't mind at all. I feel bad because I ended finding a used Tiguan at another dealership, but I truly wanted to give Spencer and Zach the sale. They will definitely be getting my business in the future. I also called the service team to schedule an appointment and they were very nice and knowledgeable! So far, extremely impressed with the customer service at VW Autonation! I would highly recommend purchasing your next car here.

The ad for the vehicle I bought lied. Also the salesman lied about the model.

I came into the VW dealer at 9:30 for a 40,000 mile servicing on my Golf. This servicing consisted of an oil change and replacement of various filters. I did not get out of there until 1:30 in the afternoon. I'm thinking that four hours for this servicing is entirely too long and I am very dissatisfied because of that. The service rep said that they had over-booked for the day which is also unsatisfactory. I have had excellent service in the past. If I have to again spend four hours for an oil change at this place I will probably go somewhere else in the future.

Oil change and cabin filter changed : Paul who was at the front desk greeted me in the garage and he was efficient ,professional and friendly . I needed to have my car out quickly by a certain time and he Said he would see that the car was finished by then . He delivered ahead of schedule .. seems like Autonation is getting back to great customer service again I hope !

I went and had my Volkswagen serviced here after a few shops in spokane failed to keep in contact with me in a timely manor. They were professional, friendly, and honest. They gave me an extensive list on my car so I understood not only what I was servicing but everything else that could possibily need addressed. The issue I had was fixed within a week, they kept me informed and respected my time. I would definetly recommend coming here especially if you have a european car!

The service department was friendly and courteous, and kept me informed throughout the day.

I went in with 10k in negative equity, and a car that no longer fit my needs. There was A LOT of factors getting me into a new car. After 3 months of dealership searching, and trying to make the best decision for my little and I, the remarkable staff at VW in the Valley went above and beyond to get us into a vehicle that fit our needs and got us out of a sticky situation. I went in stressed and a little defeated after all of the searching, and it took these guys less than three days to get me into a reliable, safe car and to help erase me negative equity. I will be coming back if in the future i do need another car, and i will be recommending them to anyone needing a new car! Thank you a little extra to Justyn, Spence and Austin. I couldnt have done it without you !

I purchased a used vehicle from AutoNation Volkswagen that I found advertised on CarFax.com. I told them I'd like to come by for a test drive and they had the vehicle upfront and warming up when I arrived. The salesman was very pleasant and was not pushy. I traded my vehicle in with them and I felt their offer was a bit low considering the condition of my vehicle. I asked them for an adjustment and they refused to negotiate (said they could get fired). This wouldn't normally be a problem for me, but I was not happy that they only gave me 1 key fob for the vehicle I was buying, when I gave them 2 key fobs for mine. When I traded my vehicle in they gave me $3,951; less than a week later they sold my vehicle for $7,952. The very least they could've done was given me a spare key fob for the vehicle they sold me! The finance guy was an entire different experience. Be prepared to refuse all the extra warranty protection he tries to sell you. He started off with the "Preferred" Protection Plan at $3,371, but that price kept dropping each time I told him no, I'm not interested. By the time he gave me the last offer it was less than $1,000. I told my salesman that I didn't want to screw around when I came in to sign papers; I specifically asked that they have everything ready for me to sign when I arrived for my appointment. I already had my financing in place and I just wanted to come in, sign papers, turn over my vehicle, pick up my new vehicle and be on my way. Well that didn't happen. I spent almost 2 hours waiting on who knows what before the finance guy could be bothered with seeing me (remember, I did have an appointment). He seemed particularly bothered when I specifically told him I wanted my middle initial on all the documents. Needless to say he wasn't going to make that happen. His reasoning was that there was a risk that they could get it wrong, or make a mistake. I've never heard of such BS. This guy came off as very arrogant and not customer oriented. Definitely not a people person. So after an hour with him and 2 hours waiting for him, I wasted almost 3 hours of my day after SPECIFICALLY requesting everything be ready when I arrive for my appointment. Bottom line, I'm happy with my new vehicle but I was not happy with the buying experience. They obviously have a high incentive to sell additional warranties and frighten people into buying them. I would not recommend AutoNation.

The guy who did my oil change spilled oil everywhere and my car stinks like crazy burning that oil off now. Smoke - burnt smell- the whole works. And all I got offered was ?to wash it off?. Get experienced workers please.

I had to call from a parking lot with two German Shepherds in my car and no way to get the car in reverse or drive. The service department walked me through my situation and even put one of the service estimators on the phone with me to get me home. They then ordered my part the day I called and authorized them to and had me back in my car in 3 days.

It's crazy was looking at a car didnt even end up buying a car through them but they will still very helpful and never gave up as well as made sure I had a good experience and after I bought my new car through somewhere else they still congratulated me!

This was probably the worst experience I've ever had at a car dealership -- much less a VW dealership. My first car was a white VW Rabbit. My Dad drove a green VW buggy. Our family has always purchased VWs. I am relocating and needed to sell my current VW - a 2010 Jetta. It's the car my sons learned to drive with and had been on many a road trip. I stopped in this dealership to get a headlight fixed and saw their promotion of purchasing you VW. I thought 'perfect, I can sell/give my car back to VW.' 3.5 hours later. After mis-information and two trips to the DMV, I got a check for $1000 (yeah), much less than the $2200 they had originally quoted me. But after 3.5 hours, I just wanted to be done. The weirdest part of this (and the main reason I'm writing this review) is that for most of this waiting time I was sitting at a manager's desk that had a sign behind it about 'establishing lifelong customer relations.' And as I sat in the middle of the show room floor, right next to the manager's office, not a single person stopped to say hello, ask if I wanted some water, etc. The whole experience made me sad. This particular interaction was a small one, and my next car will probably be a Volkswagen. :-) But I probably won't go to a dealership to buy. Hope this review is helpful.

Great people

Great service! Spencer in Finance & Zachery in sales were my 2 points of contact. Both of these were kind, courteous, helpful & personable. I received awesome care in choosing a vehicle and Spencer in finance worked his butt off to find me the right financing to fit my budget. I felt like as if they there for just me! AutoNation was a perfect fit for me. They are now my "Car Dealer of choice." Thnk you Zach & Spencer!!!!

Easy, fast, and helpful. Go and see David Kelly!

The entire process from scheduling the appointment, to picking my car up was a quick, easy experience. Having a busy schedule, that is very important to me. I don't have a lot of extra time to wait around, and I appreciate the fact it wasn't a problem.

I really appreciated Justyn's service and transparency, and got a great deal on my car!

Fairly quick on oil change and multi point check with a shuttle ride to Starbucks

Justyn and Austin were great to work with. They bend over backwards to help you.

I made an appointment on line and when I arived for my appointment I was told they did not have one in the system for me, with no sorry or we can fit you in or help me make a new appointment until I said okay I will just go down the road and get my car serviced somewhere else. after that they fit me in and I appriecate that they did, I gave them my 15% off email. I was surprised when I went to pay my bill and it was over $20.00 higher even with the 15% for my oil change, than what was on the website. I was told oh yes there has been problems with the website, but that was it. I went in for a $79.99 oil change and paid $100.00 after the 15% off, when I expected to pay $79.99 plus the other charges that come with the oil change and 15% off of the total amout. Also the one thing I have alwayed like about having my car serivced there is they washed my car and it stated that on the website when I booked my appointment, I paid more than I expected and didn't even get my car washed. I was very disapointed and how the custmer service has gone down hill. After I had a great experence when I was new to town and had my check engine lite come on even having to pay over $1,000.00 to have my care repaired and came for all other needs for my car, new weather tech mats and other things and other oil changes. I will not bring my car back to be service there again.

Will never work with this dealerships service dept. again I work at another dealership have always sent warranty work to dealer. Sorry this place is a ripoff, take your car to europro or VW Post Falls

We had an excellent experience buying a car from AutoNation Volkswagen Spokane. Our sales rep was there every step of the way to answer our questions, he truly provided a professional service. I would consider and recommend anyone to give these guys a look when buying a vehicle. Thank you.

I?m extremely glad by the service rendered. Paul, who was my service advisor was super helpful and always informed me the status each time I inquired about it. Even though it took long to repair the car, I?m happy with the outcome

Audi/VW owners BEWARE. Brought my TDI in because the diesel pre lit glow indicator started flashing last week while driving. I was told to check this out was covered under TDI warranty. I also mentioned there was some corrosion on the battery terminal which could be a cause. Get a phone call that the glow plugs were tested and fine. Was told that it was probably the battery corrosion, they could clean it for $35.99. FYI this is a lifetime battery purchased and installed by autonation with the promise that anything with the battery they will fix no charge. Hence why I purchased the premium lifetime. So I’m irritated they want to charge me to clean it due to this fact. Fine. Just do it. Imagine my surprise when I get there and my bill for an oil change and cleaning a battery (under autonation lifetime warranty) is $278. Oh apparently deciding that it was the battery causing the issue was worth charging me another $120. No one ever mentioned this to me! I was told it was all under warranty. This place used to take care of the customers. Now it seems all they care about is their bottom line. Do yourself a favor and take your business somewhere else where it is appreciated, not exploited. I hear the Post Falls VW still knows how to treat people right.

I did not purchase a vehicle when I went there Urdu to they no longer offer the TDI line but the staff was very informative on new products to come and nothing but friendly

was an excellent experience all the way around. The advisor was very helpful.

Courteous & efficient & professional

Want to start off by saying I live in Oregon. I was having a very hard time finding a truck locally and when I did find one I was treated very poorly. So I decided to shop around further from home. I found the perfect truck at auto nation in Spokane Washington. Was not able to drive or fly up to look at the vehicle. The guys at auto nation bent over backwards to give me pictures and video of the truck. I've never bought a vehicle without physically looking at it so I was very nervous. Long story short I had the vehicle delivered to my doorstep and the entire process with them went very smooth and easy. At the end I came out with a great vehicle and a great experience and I would highly recommend auto nation for your next vehicle purchase!

Definitely my best car buying experience. Their 5 day no questions asked return policy on used car is for real! I worked with Doug Fredericks to buy a used truck. He was great. Very easy going, no pressure kind of sales guy. A few days later I realized the truck didn’t have a few options that I was looking for (bad on me for not being more thorough) so I took the truck back expecting to get the run around. It was literally as easy as returning something to Walmart. One signature and that was it. No pressure to buy something else, no 20 questions. Doug even helped me look for other trucks from other dealerships while we waited for the financing paperwork to be taken care of. I can’t say enough about how easy it was!

I recently purchased a car here and have to say it was the best buying experience ever. Great people to work with and very easy buying experience. I would highly recommend your next Volkswagen purchase at this dealership.

Very responsive and professional organization with talented and knowledgeable personnel! I'd certainly buy from them again.

I recently purchased a car here and have to say it was the best buying experience ever. Great people to work with and very easy buying experience. I would highly recommend your next Volkswagen purchase at this dealership.

I had bought two new running light bulbs - and brought them in when I took my car to get the oil changed. I stated that I wanted both running light bulbs replaced with the new bulbs. I was charged 19.99 for labor, only the running light that was out was replaced.

The service department provided excellent customer service and gave me thorough explanations for each of my questions. I am very happy with the whole over-all experience.

I took my car in for a used car inspection. The service department was friendly and helpful, provided excellent customer service, and gave me thorough explanations for each of my questions on the report that they gave me. I awas very happy with the overall experience.

Had what I needed and I was happy

Great service! Friendly & prompt.

The service was fantastic

Doug Fredrickson he was a good salesman very polite give us a good deal I?d come back and buy another car there if I could ps he was will omg to start open to make the last sail. ?

Had a great experience with the service department. They went above and beyond and it made my day! Thanks, guys.

We so appreciate the fabulous customer care and the integrity and quality of the entire service department.

I wouldn't leave a star at all, but unfortunately Google does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service.

Very nice experience. Everyone was very laid back. I received text messages and phone calls from a team of people making sure I was taken care of. I had a short time frame to work with and they were all very accomodating.

Terrible customer service. We ordered keys for our car through here and they said it would be 3 to 5 days for the keys to come in. We called them 2 weeks later and was sent to voicemail. 5 days later, still no phone call. They finally said the were in and when we came to get them programmed, found out they were here 4 days after we ordered them. We are finding a different place to get service next time. Super frustrating as we live an hour from here.

We have a Golf TDI and we had an issue with the AdBlue (diesel additive) sensor. Justin in the Volkswagen service department worked with me to get it fixed. The part was part of a partial recall but he was able to get the work done under warranty that could have been easily denied. Excellent customer service.

Great customer service people very friendly ,special Justin the technician, thank you

Helpful & friendly staff. They stayed open late for us since we weren’t sure which car we wanted. Douglas was great with answering all of our questions & explaining the differences between all the cars we liked to make sure we get the one we love!

This review is specifically for the service department. I’m so disappointed in how the service manager handled my concern. I took my VW in for an oil change in June. VW is required to top up DEF every time it is requested from the owner. I specifically requested it at the time. When my car was ready I again asked if the DEF was topped off and was told it was as it was something they do automatically. Three weeks later my DEF warning light comes on telling me I have to add DEF. This indicated the service neglected to top it off. Since we live an hour from the dealership we bought and added DEF. I called the service manager several times and left messages on his voice mail. I called the service department several times to get ahold of him. When he finally called me back, he thought it might be a heater issue. We had that part replaced a year prior. It was a service department neglect to add DEF issue. He apologized and said he would put a free oil change card in the mail the next day. Well, after two more calls about not receiving the free oil change card, I told him I would not call again. The service manager just did not follow through. Had he followed through, I would have been a satisfied customer. I don’t think higher up VW managers would be impressed with how he handled this either. UPDATE. I appreciated the quick response in regards to my review. I have spoken to the General Manager and he handled my concern professionally and quickly. I am satisfied with his response to the situation.

BEWARE! Tried to buy a CPO (certified pre-owned) vw and this is how it went: "It is NOT CPO", "NO, it is CPO", "Well, I can make it CPO", "Whoops, there's a recall and I can't sell it to you as a CPO... But you could buy it from our subaru dealer"... "But it won't be a CPO"... Artie (the GM) can't even be bothered to respond to texts. It is basically a scam so they don't have to give me the CPO warranty. Total shysters. BEWARE.

When it became obvious to my husband and I that I was in need of a new-to-me car for traversing a large territory in Idaho, I went to Autonation Spokane to look. The reason I chose to start there is the high level of reliability of the cars there and the courtesy offered by the sales staff in working with me to find exactly the right car for me. The car we purchased, a VW Golf R, is all wheel drive, gets great gas mileage and is fun to drive. We, and our adult offspring are all enjoying this car. Thank you! Susan R

Very professional sales team from showroom floor to General Manager. Although I did not buy a car, I would include AutoNation in my next car search.

Always great service , courteous, friendly and answered any questions I had.

Dealership is the whole package. From the sales process to servicing of the vehicle you are always made to feel special and valued. If I have a question it is always answered no matter the issue. I do not hesitate to recommend.

Great selection. Patient, no pressure, friendly staff. Good value.

Man, these people went above and beyond to make a deal that had no business working, work out beautifully. I am humbled and grateful for the professionalism, creativity and passion they put into our families well being.

Great Customer Service!!! Great People all around from the Service Guys to Management!!! Always on top of their game and always communicated well with us so we knew what was going on with our vehicle!!! Would recommend them to everyone!!!

Great Customer Service!!! Great People all around from the Service Guys to Management!!! Always on top of their game and always communicated well with us so we knew what was going on with our vehicle!!! Would recommend them to everyone!!!

the service department is great!! they make you the customer feel wonderful.

very professional , caring and through , would buy there again

I was very happy with the salesman and the manager. They found just the car I was looking for and I'm very happy with it

This dealership is amazing! Doug is the kindest, most caring car salesman we have met in a very long time. Doug and Mike went above and beyond to make sure we got a vehicle just right for our family with a payment we could afford. The best part of the whole experience was everyone’s great sense of humor, it was more like hanging out with some really cool people rather than buying a vehicle. Thank you Greg, Artie, and the service team also for being awesome! We are beyond happy with our shiny new vehicle! Thank you all for going above and beyond!

John Ward had the vehicle we were interested in ready for us to drive. He did an excellent job working with us. One aspect that is a problem at AutoNation is to use Bluebook for the car they sell and black book for any trade in.

Very clean shop with knowledgeable staff!!!

I recently purchased VW Arteon ar AutoNation. The whole process started with on-line shopping and further exchange of emails with John. I was very positively impressed with how the things are done at AutoNation. I was receiving very promptly adequate responses to my questions. After that, I decided to visit AutoNation to choose between 2 cars. And John arranged for this visit extremely satisfactory for me and my wife. We were very much impressed and felt relaxed during the entire process, and made a desirable purchase the same day, with the instrumental help of Michael as well. In turn, Andrew was very helpful offering us nice accompanying deals and we picked 3 of them. Best buying car experience for me so far.

Amazing experience. We didn’t feel pressured or belittled at all. The process was smooth and once we told them we were ready to go they made it happen. We’re so happy with the treatment and the whole process. Will 100% recommend and return for future car buying processes.

Service was responding professionally. I have waited minimum time, the stuff informed us, looks like they care about client.

Arti Diaz- Gonzalez is fantastic. He has been so helpful and has renewed my faith in autonation and Volkswagen. The service department has always been fantastic to us. They all get to know you and your needs as a family.

I was kept informed while I waited for my car service was being don’t.

The employees there are super helpful and completely understand that not everyone has an abundance of money in the bank. They let me know how much my warranty was going to cover and then the options that the mechanic recommended and allowed me to give them the yes or no.

Kyle was a very knowledgeable sales person. He Explained every detail and was beyond pleasant. Wonderful to work with.

In June 2018 I had only the back driver's side brake done. I was told at that time the other brakes were fine. I needed new rotors, pads, and calipers and that came to over $700. In March 2019, I took the car up for an oil change and general inspection. I was told by your mechanics at that time all the the brakes were good for at least another year. They were not. Recently the brakes had been making grinding noises. After an inspection from a different place, I was told all the brakes needed to be replaced, including the brakes your mechanics just changed out. They were so bad it was metal on metal. I replaced all the brake pads, rotors and calipers, including the ones your mechanic did less than 10 months ago. The mechanic I took the car too said the brakes were so bad, he couldn't even tell that any work had been done at all. I showed him your invoice to prove I had just put new brakes on the back. To top it all off, the other place charged only about $325 for the same work you did. Never again will I ever have anything to do with Autonation. When people ask me what I think I give them the horrible details of what it's like dealing with you. If I could put a grade on here, it would easily be a failing grade.

For a 1st time buyer I was very a little nervous! Doug Fredicks got me into a used car that day. And might I also add that this used car is like brand new, low miles and perfect for me so far. I had no intentions of buying that day I was just looking. But when evrything felt right I ended up driving home with my new car. My favorite part of all of this is I did not feel pressured in any way and that was important to me. I also found a few things when I left and brought the car in and they were willing to fix it all . This was an exciting adventure and I am grateful and very happy with the sevice auto nation provided for me.

Great customer service! Needed locking lugs taken off because I didn?t have the key. They put standard lugs on for me and rotated the tires.

Turner Sutton was fantastic in the service department and went above and beyond to help me with a minor problem with my VW that I had purchased at another dealership.Always checked back and let us know what was going on. I will be back. Thank you.

Took my '03 Jetta in for some weird performance issue. They tested the car, checked everything out and found no issues and got me back on the road. Their complimentary multi-point inspection found that I needed to get a couple of things replaced! The staff was amazingly professional, communicative, and genuinely friendly.

Their professionalism and courtesy. Cleanliness of facility.

This is a great dealership to purchase your next vehicle. I had no sales pressure, excellent customer service and they searched all over to find me the right vehicle. I highly recommend both Doug and Kyle as they knew the product, were extremely helpful and made this a pleasurable experience. I will definitely be purchasing my next vehicle through them

Caleb, Richard, and Jason were amazing to work with!

The dealership was very obliging and helpful in identifying my options and evaluating lease/purchase options. I settled on lease and was helped through the paperwork. It is a new car with lots of safety features that all seem to work. I have not had to take it back for any repairs or discrepancies so I cannot comment on the repair work. However, I was introduced there and have a first maintenance check scheduled for Spring. They were very thorough in briefing me on controls, options and settings before I drove it out.

I recently purchased a pre owned VW and that sales process was straight forward. I think it took less than 2 hours all together which was great. I did research on the pricing and was able to get the car for about $1500 under NADA and Blue Book pricing which was great. The dealer would not negotiate any further. I have never purchased a used car before but I was very impressed with pricing and the car was super clean. It was a 2016 Passat and aside from a few small scratches the interior looked like no one have ever been in the car. Would recommend Autonation and their certified pre owned inventory if you are looking for a car in that market. I also had them schedule PDR and wheel repair. They guy that does this work did a great job and the wheel looks brand new and the small dent on the door is completely gone. Was able to get into the service department quickly to have that work done and I am really impressed.

Normal Servicing plus Paint Shop Repair of Rear Bumper.

I have had the honor to work at a few dealerships across the northwest and I will say with upmost sincerity, Autonation VW has been one of the best dealerships to work for. Everybody here is nearly like a mentor to me with the skills of more than just higher management, but exceptional leaders. Thank you Ray Jones, Justin Rogers, and Jeff Gerken for all of the time they’ve taken out to be more than just a manager and to teach and inspire me to continue striving to be more assertive in my position here. A more important thanks is in order to my co-worker that by in no means has been required to train me and help me through the times that become stressful. Melaia has been the best service advisor I have the honor to not only work with but learn from. Somebody that has the tendency to go way overboard for even the smallest of tasks. She has made my experience here at Autonation VW one to severely advance my ambition for my career in the Auto Industry. Thank you. Outstanding collection of dealerships that Autonation has built up.

They are very professional and there expertise is unmatched. I have bought three vehicles from them and I have always received the highest and admirable customer service available. The service department has always been the best! -Joseph & Kristie Parham

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second car purchase this year from AutoNation, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! She works with both New Audi’s and Volkswagen’s, as well as used cars. Hands down the best salesperson at the dealership!

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second car purchase this year from AutoNation, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! She works with both New Audi’s and Volkswagen’s, as well as used cars. Hands down the best salesperson at the dealership!

The Service Advisor I worked with was Turner. Somehow my scheduled appointment hadn't saved on their calendar, yet they were very good about getting me in. Turner did a great job keeping me informed, and sharing the details and priorities on repair notes from the technician. I will definitely be back.

I had a great experience with David and other staff. Thank you

I see value in the work these guys do for me. Thanks a bunch!

My daughter just purchased her first vehicle. Spencer Mittan was her salesman. without a doubt the best customer service I have ever seen. Spencer took the time to make sure the car was exactly what my daughter wanted, and could afford. He then took the time to familiarize her with all of the safety features as well as the "bells and whistles " the vehicle came with. Spencer is the guy to go see for your next vehicle.

I bought my Volks Bettle in 2012 and up until yesterday everything was good. Yesterday was different. I went in to get the car lube and oil change and they told me that the car needed new brake fluid. I already had been there an hour and it would be 45 minutes more so I said ok. Then about an hour later they came and said that they couldn't do it because no machine available or the mechanic couldn't, then she told me the fluid wasn't really that dirty I could probably go with out. They should of told me right away the problem. So were they just out to get more money or what? They did me the lube and oil free.

They did everything they promised and in a timely manner.

We've had continued excellent service from Autonation VW in Spokane. Was able to get in the day I called and repairs were completed as promised. Chris called mid appointment so I'd know the cost of the replacement part. Appreciated this extra effort to let me know what was happening. Thanks.

The service advisor was outstanding and did all she could to try to deal with fixing the NAV system. VW's process is inefficient though. Not her fault. The oil change was great with the wash. The issue was the oil was not completely filled and on our road trip the next day I had to find a dealer to get the appropriate oil to add .5 liter to get out of the B zone in the manual. Not sure if the car ate oil or the tech did not check after filling and waiting the extra minute. Otherwise I would have rated a 5.

David Kelley was an absolute fantastic salesman to work with! Despite a credit challenge and massive negative equity built up in my last vehicle, he was able to get me into a brand new 2018 Passat R line and absolutely did everything he could to take care of me during the process. I couldn’t recommend anyone better in all of Spokane to buy a car from!

Awesome service

Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

I bought a car out of state and they made it really painless. The customer support is on point, especially Morgan. He's really wonderful and goes above and beyond.

Chris was very helpful in getti g our VW in for repairs. He told us what it would cost before the work was started for approval. He let us know when work was complete. Thank you Chris for the customer service we received.

My car needed some work before my emissions modification, and I got to drive a car way nicer than mine for a week! Thanks for going above and beyond! Glad to have my Nica back though. (Veronica VW = Nica for short, yes I name my cars, no I won’t apologize). Knowing my record, I’ll be back...

I love AutoNation! They have been outstanding to work with. I have purchased 3 VW TDI Jettas from AutoNation. I still have the first one and now the one I bought recently. Chris is awesome and really knows his cars. I'm impressed with him. I'm a senior and need extra help and Tricia and Chris were there to help me. Tricia made telephone calls to me regularly and followed up when she said she would call. I truly appreciate both of them. I live out of the area and they went the extra mile to get a car for me. Go see them folks!

Chris has great customer service, is professional, approachable, knowledgeable & takes the time to honestly answer any questions. As a senior, I so appreciate the way he takes care of the service needs of my car . I appreciate the way they notify & inform me of what needs to be done!

Worst customer service ever all around whole place stinks they will tell you that you are approved for a loan that they are not even sure of I had my car for a month before I could even make a payment and the parts department is just as bad ......ill be going to post falls volkswagen for now on

Very good service on my Passat. Had my air bag replaced and my tires rotated

Awesome experience with AutoNation Volkswagen Spokane. The staff is awesome from the sales team to the finance department to the ones who detailed our car. We had a pleasant time learning how to use all the features in the car as well. We love our new VW Atlas! Just took a road trip and it handled great. We would highly recommend AutoNation Volkswagen Spokane.

they were great, this was the first brand new car we have ever bought and they didn't pressure us plus the worked with us on the price. we bought a 2018 Volkswagen Atlas. Jordan was our salesman. he was great. no pressure, relaxed, I left to take care of my kids a couple of times and he got all of the paperwork ready while I was gone and texted me with updates. I will go back next time.

Excellent - staff is friendly and professional. I was able to get my work done the same day. They even detailed my car for free!

Everyone was very helpful and service guy Chris Ashpaugh knows was great and very knowledgeable and knows his what's you need 5 stars all the way .Thank You Iris Alonzo

Solid experience. John Ward (sales consultant) was very helpful and professional.

Terrible experience. Terrible Customer Service. Managers hang up on you and they do not follow through on promises and commitments.

This has been absolutely the most horrible car buying experience I have ever had. We called back the next day as the car was too small for our family to try and cancel but they said you signed the contract and there was nothing they could do. I specifically told them I wanted to make sure I could afford the down payment so I wrote a check and wanted to see if the car would fit our growing children since they were not with us at the time. We called back the very next morning stating these two key aspects and they said there was nothing they could do. We were told this has never happened before...someone trying to return a car that they truly couldn't afford and that was too small? So I said in the history of car sell/buying...no one has tried to return a car the very next day? I was told this has never happened to me ( the salesman/manager). This is not the experience you should have when trying to purchase a car. Especially when you made it known to the dealership what factors determine if you want the car and if will work for you. Tell your friends to go and test drive only...but buy elsewhere.

So happy about the service provided today with my VW. Love my car and the service team went out of their way to identify a problem. Thanks so much for going the extra mile ��

Scheduled a service here because our local guy was out of town. Scheduled a 10:00 am appointment and was told it would take 1:45. Drove in from out of town so it was our only vehicle there in the shop. When we had not heard back from anyone by 1:00 we returned via shuttle to find out the status, they had not even started with the only explanation that the shop had gotten backed up. The shuttle driver was friendly, but we are going to stick with our local guy.

We purchased a car here a month ago, they said they would fix the locks before they picked it up. One month has passed, we are still driving the car without a lock. They never have people to answer calls, order the parts or do any service. Dishonest shop!! False advertising!! This kind of shop makes Spokane shameful.

First time in the sales force was really nice and helpful. Since the car had some air conditioning problems, it took a little time to resolve. It was not a good time for the salesman to take time off so I dealt with the Sales Manager and a umber of people trying to get an answer on when the X5 would be back for me to have it checked out by my mechanic. Only issue was being able to talk to someone since everyone was busy all the time.

After learning about the release of the Volkswagen TDI cars, I called dealerships all over Montana, Idaho and Washington. All were relatively pleasant to deal with. When I called AutoNation I knew I would be buying a car from them. I got all the information I needed and ended buying my car over the phone sight unseen. They even worked with me on the price of my car, which no other dealership would do, especially the one I deal with locally. I felt very comfortable with every aspect of the process. They even gave me a ride from the support to the dealership as I was coming from Montana to buy my car. I felt like I was among family the minute I arrived. I met everyone and got the our of the dealership. I test drove my car, which I might add had a full tank of fuel something most dealerships do not do anymore, I knew I made the right choice. I signed the papers and got on the road for my 6 hour drive home. They even called to check on me on the drive home. what a caring group of individuals. I will definitely be going back and would highly recommend them if you are in the market for a car.

So much paperwork, and weight of the decision can't help but stress out. But that was expected from any dealership

This is the 4th Volkswagen we have bought from here over the years. It's gone through different names, but, we've used Logan as our sales person every time. Even being over on the Audi side now, he still helped us with this purchase. Will definitely be recommending them to anyone looking for a new vehicle!

John was great he found my wife the perfect car....the staff was excellent...definitely will be going back

Fastest and most painless new-car buying experience of my life. Kam was great to work with and was a complete straight-shooter. The price I was quoted on-line was the price I paid. No surprises. I would buy again here in a heartbeat!

Run, don't walk away from this dealer The sales person, Kam, very friendly and was a good experience until came time to pay for the car I had decided to buy. I put about a 1/3rd down and I told them wanted to pay the balance within 5-10 days as needed to move some money around to pay for it. They would not hold a check for a few days until I called them with OK to deposit. Said I had to go ahead and fill out all the finance papers. anyway. Told them I had sold some stock and needed it to settle so could move the money into my checking account and that takes 4-5 days, had sold the stock on Monday Went back 3 days later to pay it off and was told I could not as they had sent the paperwork to the bank, but THEY COULD NOT TELL ME WHICH BANK IT WENT TO, so I could go there and pay it off a 70 mile one way trip wasted. Still waiting for them to tell me which bank and where to pay it off. Bought it Tuesday night tried to pay off Friday morning, Was told they would contact me as soon as they knew where it went. That was Fri morning , is now Tuesday afternoon still no word. They kept touting the fact it was a "certified used car" and had to pass a rigorous inspection process one of the reasons I bought the car and passed on another identical car with 10,000 fewer miles at the same price. The last paper the finance person gave me was an "as is" no warranty, then he said had a 60 day warranty. A Certified preowned VW Warranty carries a 2 year-24,000 mile warranty. So I was misled, PROBABLY MY BAD FOR NOT ASKING ENOUGH QUESTIONS. Their certified is NOT VW CERTIFIED, so beware of this little item My next car will be from Dave Smith who will hold a check for a few days, and are just as friendly and easy to deal with as Auto Nation, They did hold a check for 3 days until I called them ok to deposit, they are willing to go a little farther than Auto Nation is to make a customer happy. Auto Nation's excuse is they are to big, so guess they are so big they don't need my business anymore. Every negative review the GM says to call him on this forum and gives his number. Number is for the computer directory , not personal at all. have left voicemail, get no return call, so evidently not very interested in taking care of problems, like hoping nobody will call him, same for finance dept. Here it is a week later ad I still don't know where I can payoff the car. Timeline Nov 15, Fri Tue night Purchased car put $6500 down on a 14,997 VW Passat Nov 18 Fri Morning tried to pay it off was told I could not as paperwork already sent to the bank. They immediately send all paperwork out as they are so big. Was told they would send me an email with bank info I could go to and pay it off . As they didn't know where it went, Hard to believe that. No way they don't know where it went Nov 21, Monday night still have not ben notified. Nov 22 Tue morning, tried to call the GM who has posted his number posted on Facebook review page. Get a computer asking how to direct my call. Finally get connected to the voice mail for the GM that says he is out of the office Nov 17 through Nov 20 and he will be back Monday Nov 21, so leave my number and waiting for a call back. It Looks like he post his number on Facebook to try and make it look like he cares and hopes nobody try's to call him Nov 22 Tue Afternoon try to call finance dept told only one person there and he was busy, left voice mail message again. Nov 23, still no return call from GM or Finance , so giving up and posting this review. 5 star rating went down to a 1 star, (no star) in one week for lack of customer service, honesty , and lack of communication, so again run , don't walk away.. Dec 13 Follow up: received a call about 10 minutes after posting above. Don't know if was a result of posting, or giving the receptionist a hard time about phone calls not returned and no body to talk to. Today Dec 13 was the first day was able to pay off the car at the credit union. Autonation was in such a hurry to dump the paper, Credit Union had to return it to them the first time because paperwork was not complete. Credit Union funded the Loan on Dec 13. I paid it off Dec 13. and ended up paying an extra $32 for the privilege. Made 3 trips to Spokane and paid off on 3rd trip. after several phone calls to see if they had received the paperwork and funded the loan. The Diesel buyback however was smooth and easy to do and had the funds in my account on Tuesday Morning after doing the paperwork on Saturday Dec 10. Purchase was not dependent upon completion of the buy back as had the funds to independently pay off the Passat Purchase to replace the Diesel Jetta TDI.

I'm the owner of a TDI Jetta that will be purchased back by Volkswagen. I've been looking for an EOS to replace my Jetta for quite some time, (they're hard to find). I found one at AutoNation VW in Spokane. I live on the west side of the state so I called and talked to Isaac about the 2015 EOS they had for sale. We were able to work a deal over the phone and I drove 300 miles to finalize the purchase. Everyone at AutoNation was great to work with. I would highly recommend them to anyone. It was well worth the drive.

I took my Q5 in for an oil change. As far as I can tell the technical aspects were fine. I suppose they changed the oil. At least the beep telling me I needed service went away. The problem was the guy at the service desk. Not exactly Mr. Personality. Seemed angry and not at all providing a great customer service experience. It took nearly as long for him to process my transaction in the computer as it did to do the oil change. Get better software for starters and maybe invest in some customer service training. The last time I was there, a different service person said to me at the time I was paying my bill "If you can't rate me as a 10 out of 10 for my service please tell me now so I can fix it". !! I gave that guy a 10.

I bought my car here about 2 weeks ago and would highly recommend this place! Jim Hansen was knowledgeable, not pushy, and helpful, by far and above the best car buying experience I've ever had and I love having the piece of mind their 60 day power train and engine warranty brings with buying a used car through them!!

In February I brought in my 2013 Jetta GLI Audubon for routine service - it's the second Jetta I've bought from this dealership. The appointment was supposed to take an hour, an estimate by one of the service technicians. Before my appointment, I made an effort to reach out to AutoNation and Volkswagen Service to ask them how long it may take, and that if it's going to take longer than an hour then I will need to arrange transportation to get on with my day. I never received a reply back from AutoNation about the accommodations, but went to the appointment anyway. They offer a complimentary car wash when you bring your vehicle, which is great and I take advantage of, but after taking my car for longer than the scheduled appointment time, they left my car in the back parking lot - unwashed. I had to walk around the sales building with one of the service specialists to even find my car. It really needed to be washed, because after having the fuel and cabin filter replaced during the service they performed, it reeked like gasoline inside the cabin. An email was sent to me asking to fill out a survey regarding my experience, and I did. Frank McCauley from Customer Service contacted me and wanted to resolve the issue. He was very nice and very professional. He offered to schedule me an appointment to have my car fully detailed (Wash/Wax/Shampoo) - I still have the emails for evidence, because let's face it, you need it when dealing with these guys - at my convenience, complimentary. I asked if I could wait until the weather was nicer because it made no sense to have it done in February with the weather still bad, and that was not a problem. However, when I tried contacting AutoNation to take them up on their offer, Frank McCauley specifically, I received no reply. Email isn't 100% reliable so I call the dealership and speak to a Mr. Roach, who I suspect is the service manager. I am told by him that Frank hasn't worked there in a while and this issue must have been from a couple years ago. He asked that I forward on the emails anyway and he would review them. That was about 2 weeks ago. I called AutoNation again to speak directly with Mr. Roach again and the receptionist told me that he was on the other line, but that she would take a message and have him call me back as soon as possible. A week has gone by and I've yet to hear back. The sales department at AutoNation is phenomenal. They know what their customers want and how to get them into the right vehicle for the right price. However, the service department at AutoNation makes it entirely undesirable to bring the car you just bought back to the people that should be familiar with it most. This is the second significant issue I have had with service at this dealership - the first being with my previous Jetta. Same issues. Last time I had to meet with the General Manager to get anywhere and that in itself took much longer than it should have. I'll know better for next time.

Bought my pre-owned certified 2011 Jetta TDI there and will never go back! Months after buying it the check engine light went on. Took it in to get it fixed and they tried charging me hundreds to fix it when it is still under warranty. They couldn't seem to find my warranty until I brought my step dad in then it showed up all of a sudden. Less than a year later the radio went out. Good thing I was still under warranty at that time. Now a year and a half later the radio goes out AGAIN!!! I called to get it fixed and they absolutely will not do anything to help me. They had me call Volkswagen of America for them to help but they won't do anything unless it is pre diagnosed to which I won't put another penny into Autonation for that. Was promised a call back on whether they would diagnose it for free a week ago and have yet to hear back. Absolute worst service center and management to deal with.

I recently purchased a vehicle from Brian G at Autonation VW. Never have I experienced such a hassle-free, efficient and professional process when car shopping. Knowing my limits, Brian and his sales team/management knew exactly where to direct my attention, with no pressure to "sell me more." The entire process, after making contact, was completed in less 2.5 hours. I've never had such a clean, professional and stress-free buying experience, and look forward to referring friends and family. I will continue support Autonation VW and the Autonation team for all future vehicle purchases.

Justin and Dan were great to work with and I will be able to highly recommend Autonnation VW Spokane to anyone. Great cars, great people, Great service!

Excellent every step of the way. Couldn't have been more happy with the experience.

Thanks to Just and VW for making my experience pleasant and quick. I recommend this dealership!

Ive bought several cars from this dealership, I've went back in with those vehicles I've been ignored, treated poorly, and had an overall horrible after the sale experience. Once the sale of the vehicle is over then you are no longer important to them. Yes you may get exceptional service the day you buy, but after the keys are in your hand and the money in theirs, they don't care. My advice, go somewhere else.

Justin is and has been incredibly patient and personal. He fully understands and cares for my needs while searching for the "perfect" car. He fully demonstrates a stress free purchase. Thank you Justin!

Justin Johnson was amazing! I had no idea what kind of car I wanted, I had a list of must haves but that was about it. I told him what all I wanted and he pointed me in the right direction. We love our new subaru! I was very indecisive on when I wanted to purchase, but he was never pushy. We worked numbers after numbers to get the deal that we wanted. I would recommend him to anyone! Thank You Justin!

I went to AutoNation Volkswagen looking for a 2015 Passat. I was greeted promptly upon arriving by Justin, and he quickly located 3 different cars that matched the description of what I was looking for. He treated me with respect and I soon felt very comfortable dealing with him. I was pre-approved for an auto loan from my bank before I went shopping for cars. Justin informed me that he could probably get me a better interest rate through another lender, and I was pleasantly surprised when he actually did just that. The whole buying process went smoothly with no problems. The price of the car that I decided to buy was fair, and I did not feel like I needed to negotiate. When it comes time to trade in my Passat for a new model in about 2 years, I definitely will return to AutoNation Volkswagen. I hope that Justin Johnson is still working there when that time comes, because I trust him and he made the buying experience fun and stress free.

Bryan G and Justin J really know their VWs! Test drive on Mica-Dishman road and enjoy their knowledge of German engineering! So happy with my new 2016 Jetta Sport!

We recently purchased a used VW Touareg. Tylor E. was outstanding! He was very knowledgeable and friendly. He was able to answer all our questions. Thanks Tylor.

We bought our 2012 Jetta there & have had all but the last oil change there. In September, I was having problems & took my Jetta in to be looked at. The battery had been dead two days in the morning. They put a charge on it and told me it wasn't the battery & needed more diagnostic. Well, I left and took it to be checked by a parts store. Actually I took it to several the next day who said it WAS the battery. I bought a new battery & had it installed. No more problems. Why then did your service people basically not be honest? P.S. There's a defect in the latch to the fuel tank cover. The plunger sticks down in so it won't open when you tap it. Make sure your plunger is popped out before you close it or you'll get very frustrated trying to open it to refuel!

My buying experience due to Brian Gustavsen was amazing! He is a no pressure no hassle kind of guy with your best intrests as his main concern. I was truly impressed with him and the dealership as a whole!

Justin Johnson made everything about my car buying experience perfect. He found the perfect car for me. He's a really nice guy and I would recommend him to anyone else who is looking for a new or used Volkswagen. Though I ended up not buying a Volkswagen, I could not be happier with my purchase. I will say I could not have asked for a better salesman.

Expected Good and Received the BEST/EXCELLENT customer service with Brian Gustavsen. Helped me purchase the car of my dreams!! Knowledgeable and personable, Thorough and patient- Flexible and Accommodating. My Grandson and I are Safe and Happy and riding in style :) Recommend Brain to everyone! Thank You Brian!

No pink lisence frame for me! Guess I'm not special enough!

I have worked with Brian Gustavsen since June and he has been very accommadating. I would recommend him to my friends if they were in the market for a VW or Audi. Thank you Brian for your help and gracious attitude.

My initial visit to the lot was not very impressive. That was turned around quickly after inquiring online and being contacted by Spencer M. He answered all our questions in a reasonable time and when we arrived on the lot he was very informative while still being succinct. He even had the car we were interested in prepped for our visit. Once we made our decision he was patient through the paperwork and so was Sean. Overall a great first time buying experience.

Went into Autonation to buy a new car after being in car accident and worked with Justin Johnson. He was honest, efficient, friendly, and the best thing HE WAS NOT PUSHY! We had a great time with everyone that had anything to do with our purchase! In 2014 we bought a car at Autonation (different location) and after that experience we almost didn't go back but we are very HAPPY we did! Thanks to Justin we got a car that we LOVE and feel great about our experience.

Ask for Justin Johnson he is a good honest salesman. No high pressure tactics and no nonsense approach. Overall I had a great experience.

Justin was a great salesman to work with. He was professional and attentive and spent the time we needed to understand the options for buying our new Q5. Justin has in depth knowlege of the cars he is selling and understood and explained all the features the Audi had to offer. Justin set up my wives IPhone with the car before we left the dealership to make sure it worked and took the time to explain the hands free. Thanks Justin for all your help Ladds

Buying a car is a huge deal. Having the right salesperson makes all the difference in the world. Justin and I clicked right away. I new what I wanted, he honed in on it and made it happen. Being a female, typically I would have been nervous test driving by myself. Justin made me feel comfortable. He is professional and knowledgeable in his salesmanship. Would highly recommend this dealership and especially work with Justin Johnson.

I came in with a difficult task. Sell me a car. I am in sales myself. The say if you can sell a salesman, you can sell anyone. Well, Justin went above and beyond. And from what I could tell, above and beyond is his M.O. I have never felt immediate trust, such relaxation, and such a relief when shopping for a big purchase. Justin made it fun, entertaining, and I was never bored. Thank you AutoNation, and thank you Justin Johnson for being such a great person. I would recommend EVERYONE looking for a car, go see Justin. He can sell almost any brand. Him and I went to all the other AutoNation dealerships so I could find the right car. He is truly a customer oriented sales guy(a rare breed).

Two words: Jacob Sanchez! I had a great experience working with Jacob. He was courteous, friendly and knowledgeable. I would not hesitate referring any of my family or friends to him!

Thanks to Tyler Eberly, our Spokane Audi purchase experience is as great as the product itself. "Above and beyond" only begins to express his tireless and substantive help to us, including visiting our residence to program gate and garage remotes at the end of a long day without breaks. Adding to this, we appreciate Tyler's objective and intuitive understanding of Audi's fine product. The entire team was very helpful, especially the manager, Chris.

Audi Spokane made the purchasing of a new vehicle easy and quick. Justin Johnson helped in every aspect of the car buying experience with his knowledge and great customer service. He had me out the door quickly. The details of my purchase were not easy and Audi Spokane made it seamless and quick.

Justin Johnson is awesome, very knowledgeable, personable and patient with nervous buyers making a huge decision to buy a car!

Thank you so much for all that you both, Justin Johnson and Spencer Mitten did for us for in buying our new fender Beetle. Having a Beetle has been on my bucket list! (Check)! You both rock.

Johnny was an authentic guy, he cared more about my needs than being a generic car salesman. Not once did I feel like I was being taken advantage of or felt like I was being lied to. John, as well as everyone at Autonation Volkswagen were honest and helpful. I never felt pressured or rushed. They were patient with me and my decision to purchase a new vehicle. I wouldn't hesitate to recommend a friend to buy a car through Autonation.

Justin was our salesman and he was fantastic! Knowledgeable, honest and fun! He listened to my wants and needs and helped find the right car for me! I'm excited to be apart of the Audi family with my new Q5!! Thanks to everyone there for the great experience guys!!

AutoNation Volkswagen in Spokane Valley was great. John, who sold us the 2015 Jetta SEL, was very friendly and knowlegable...wasn't pushy at all...very patient with my procrastination. lol. Service Department was polite and friendly. Will definately deal with them again.

Came into the AutoNation Volkswagen dealership with a difficult task. I went to a few others before and got no results. Instead of turning me away Tyler in sales went above and beyond expectations. He helped me out of a lease into purchasing a car as I had requested. Felt no pressure which is important to me. Great service and a job well done.

My grandmother and I went to have the Routan serviced that day. But we decided to trade it in for a Tiguan. The Sales Representative, Adam, accompanied us that day; and he was patient, very friendly, and answered all of our questions. The trade-in process was quick and easy, and very thorough. Our experience that day was very enjoyable, and I thank you for that.

I specifically worked with John Ward down here at Autonation Volkswagen. John went above and beyond to make sure that I got the car I was looking for at a price that I felt comfortable with. John was an authentic guy, as were all of the people I was in contact with Autonation.

I was looking online to find an affordable new car. I had been looking around for quite some time, and I decided that I wanted to come and check out a Volkswagen Jetta. When I arrived on the lot, I was greeted by an eager young man by the name of Justin. He was so relaxed, knowledgeable, and in no way pushy. He spend about half an hour or so trying to find the right vehicle. He took an interest in what I had to have, what my wants were, and what I was looking for in my vehicle. After narrowing it down to 2 vehicles, he brought them to me, so I could do a side by side comparison. After driving both vehicles, and asking so many questions, Justin helped me make a well informed decision. I have never been treated as well, had someone as knowledgeable, and have had someone listen to me as well as Justin. Now that I know about Justin, and the fact that he can sell 13 brands. Myself, my family, and my crew will shop from him. Thank you Justin and crew at AutoNation Volkswagen.

I had the greatest experience purchasing my new Volkswagon Golf from Logan. He was no-pressure and straightforward. He went through the entire vehicle with me, showing me all of the features of my vehicle to make sure I was comfortable. I highly recommend using Logan as your sales representative.

Spencer was a great sales rep! I was interested in the new Audi A3 and was checking them out online and so I asked for more information. I couldn't believe how fast spencer had reached out to me at such a late time. I out the notice in around 9 he responded with in minutes of my inquiry.! Spencer is a very respectful and helpful gentleman does not pressure you in any way lets you test drive the car asks how you feel about it and if you wanna take time to think about purchasing a car he will let you do so.! Makes this shopping experience amazing.! I will be back for the S type soon.! Thanks again. Spencer and Chris.! You both were great.! Please ask for spencer if you ever need to purchase a car in the near future you will not regret purchasing.

Went in to look at a particular vehicle, wasn't really what I wanted, Jacob was incredibly patient with me. Went around looking at other options, found one I really liked! Jacob was knowledgeable, helpful, felt more like a friend looking out for me. Totally impressed with him. The pricing and sales process was easy, timely. While I waited for paperwork the facilities were comfortable, Jacob even offered a snack to me. Good, good experience. AutoNation and Jacob I would recommend to a friend. Thank you.

Our experience with Autonation Volkswagon was wonderful. Todd was attentive to what we wanted in a vehicle and made the transaction easy.

Tylor Eberle was our salesman and he was great. He leased us a brand new Audi A3, and I love it. The whole process was easy and efficient.

I arrived on the lot to just look around at some cars. I was not in the market to buy a vehicle AT ALL. I was greeted by Justin Johnson, and he was very polite and very energetic. I told him, "I am just looking." He backed off, but stuck around to answer any questions I had. I ended up taking a car for a test drive. Justin was so relaxed, knowledgeable, and never pressured me to make a purchase. During the test drive he didn't try to "sell" me on the car. We just chit chatted, and he made my experience fun. I have never felt like I was buying a car from a friend until now. He made me feel like I was a friend or family. Anyway, I ended up purchasing a vehicle that I had no intention of buying. Justin made the process so fun, flawless, and easy. I recommend if anyone is looking for a car of ANY kind go see him. He showed me 8 different lots, and was really about me having all the information, not just selling me ANY car. He won't waste your time. He won't show you things you won't want. And most of all, he won't push you into a vehicle.

Justin Johnson sold us a brand new golf TDI we love it, the process was easy and we would buy a new one again from him!

I worked tih Justin Johnson and he was extremely helpful, accomodating, friendly and went above and beyond to make the car-buying experience a very good one for me. He worked with me to not only offer but also negotaate a fair price for the Audi I purchased. He event got us an Audi bag to help transport all my things from my old car to my new one.

I recently purchased a new vehicle at AutoNation Spokane and can't say enough about the quality of service and ease of the buying process there. We arrived to look at used VWs and Audis, and were greeted by Sales Associate Justin Johnson. He was relaxed, yet informative, and eager to give us details on any vehicle we expressed an interest in. WE test drove several cars from the VW/Audi lot, and Justin made sure we knew he was willing to show us any car on the 8 AutoNation lots. I've owned 3 Subarus in the past and wanted to check out that lot next. Justin was extremely helpful, patient, and knowledgeable. There were NO pushy salesman techniques that are such a turn-off! His objective was always to help me find THE car that best fit my criteria, not to just sell me ANY car. I ended up trading in my Subaru and drove away in a brand new one (Crosstrek XV)! The paperwork/finance ppotion of the buying process (which is usually my worst nightmare!) couldn't have gone smoother. My husband, son, and I were STARVING, so Justin offered to get the paperwork started while we grabbed a quick dinner down the street. When we got back he had everything ready to move forward. After the purchase Justin thoroughly walked me through the features of my new car, as well as service options available to me. The whole experience couldn't have gone smoother, and I am THRILLED with our new car from AutoNation!

Justin Johnson was extremely friendly and actually cared about finding a car that fit me. He listened to everything I was looking for in a car and knew exactly which car I would fall in love with. He was very knowledgeable about the cars and the history of my car. A definite 10 for 10! I'll never go to anyone else again!

This was my first purchase from this dealership and I will definitely be back. My salesman, Justin, was incredibly helpful finding that perfect new car...and I looked at a lot! I got the deal I was looking for and didn't spend nearly as much time moving through the process as I have at other dealers. Many thanks to the sales team, finance and the detailers who delivered a spotless car.

Went in expecting the typical high pressure car sales environment but was pleasantly surprised. Talked to Justin J and he was awesome. He was very helpful and listened to what I wanted in a car. He didn't try to sell me something he knew I wouldn't like or try to screw me over. I will be returning to see him for my next vehicle.

Thanks to Ethan and the Volkswagon family for my new tdi. Ethan was a really great sales rep. thanks for the great ride!!!!!! I recommand autonation for car shopping needs.

Justin Johnson was very easy to work with. He made my car buying experience enjoyable instead of high pressure and antagonistis.

Thanks to Tyler Eberle, his manager and great staff for making our buying of new Tiguan a very pleasant experience. They were professional, courteous and moved things along in short order. I will definitely buy from them again and would very much recommend them.

My wife and I wanted to buy a german SUV to replace one of our vehicles. We went to one German car dealer in Spokane and were completely ignored. I got the impression that I would have to grab a salesman by the arm to get their attention. At Autonation VW however, we were met byTyler Eberle who helped us to chose a wonderful VW Tuareg and got us a model from another dealer in the right color and option package in short order. The sales manager was very courteous and helpful and gave us a fair price for our trade in. The finance technician took care of us in short order and we had our new car. I would very much recommend this dealer.

Recently purchased a 2014 VW GSR. I had to work last Saturday when my wife brought our 2008 new beetle in for service. She was the one that did most of the dealing on the new car, so when I arrived there after work, things were pretty much in line to expedite the sale. Jacob was very courteous, respectful and very knowledgeable on the vehicle we purchased. Would definitely recommend Jacob as a sales person, to any of my friends and family.

Justin was the most amazing car salesman I have ever dealt with. He is not pushy, he is honest, and he makes the experience fun. I will never buy from anyone but Justin. This was the best experience I have ever had.

I recently purchased a pre-owned vehicle from this dealership. I interfaced with John Ward, who helped me throughout the process. He was easy to work with, answered all my questions satisfactorily and took trouble to look up information that was not readily available and relay it back to me. They have a good selection of cars to choose from. I will be recommending this dealership to my friends as well.

The only complaint I have about the service department, is that the loaner cars are always dirty. I would expect that they would be in pristine condition. Xay, my service tech, is always knowledgeable and prompt.

This was the third vehicle that I bought at AutoNation. Justin was my salesman and did an amazing job. I told him what I was looking for and he made it happen. He truly puts the customer first and I will only by my car at AutoNation thanks to him.

We were impressed with the people we met and worked with at Volkswagen Spokane, including sales, parts, finance, and the General Manager. The vehicle was clean, parked right up front for delivery where we could see it as we arrived, and the paperwork process was efficient and understandable. A great experience.

Recently had the pleasure having John help us with purchasing a used Subaru his knowledge and kindness made this process extremely easy he listened to are needs and found us the perfect car we could not be happier with are new car and the excellent service from John and the whole sales team at VW

Recently bought a used car from Taylor his knowledge and great customer service skills made this process easy and painless I will not be going anywhere else and will be sending friends and family to get their next car from Taylor

Recently bought a used car from John his knowledge and service made are purchase easy and smooth appreciate the fact that he did not pressure us at any point on anything we were not interested in he listened to what we wanted and made it happen great experience and will not be going anywhere else from now on

We recently bought a Subaru Tribeca from Taylor E he was awesome he listened to what we needed and did not stop till he found us exactly what we were looking for and we could not be any more happy with are new car and the great customer service that we got at Autonation VW from Taylor and the whole staff made buying a car easy and will be recommending all my friends and family to go there from now on

We worked with Brian at AutoNation VW in Spokane, WA. He was wonderful to work with. His vehicle knowledge and laid back sales techniques were great. We didn't feel uncomfortable or pressured to buy during our entire visit to VW. He made us feel like he wanted to make sure that we found the right vehicle and the right fiancé option. We were interested in both the buying and leasing options and he explained the differences to us so that we could make the best choice. He also answered all of our questions and worked with us on in regards to our schedules. We will definatly be return customers to the dealership.

We bought our TDI Passat from Justin and he was great. The buying process took a long time, but overall it was a great experience.

We bought our TDI Passat and love it. Justin our sales person was great. It did take quite a long time for the buying process, but was happy overall.

A previous dealership was to be avoided; surly advisors, poor work and high prices. My visit today was for a small thing; battery replacement in two key fobs. The parts manager was polite, competent, and quick to complete the job. And unlike our previous experiences, the price was totally reasonable, six bucks a pop plus tax. At least in this small matter, Autonation is worthy of praise.

This is the best car dealership that I have ever dealt with. I never once felt pressured or pushed. Thank you for making my car purchase enjoyable!

We purchased a 2015 GTI from Volkswagen Autonation in Spokane Valley, WA. Tyler Eberle was good to work with.He provided the right amount of information without being pushy during the process.

I bought a used 2013 Passat SEL DTI. The only features I wish were included were a heated steering wheel and the to have A/C seats, otherwise perfect! I wish it performed a bit better in the snow but it does well enough. Fun to drive and looks amazing. The fuel mileage is the main reason I chose the car. With using the auto start in the cold weather 2-3 times a day, I am still averaging 580-640 miles per tank and I fill up for under $50. Very happy and would recommend to anyone who wants a reliable, fun, sporty and efficient car to drive!

I'm giving this poor not because of the person directly helping me, but because of the managers in the background. We got our certified used vehicle history and I asked about several software updates that had taken place. I was told that certified used meant everything was tip top, and not to worry. Well, we started having software issues within a few days. Heated seats, seat settings, lights, wipers. etc. I was still thinking we could just take it in and would still have given a decent, review but when I went 45 days later to get my extended trip permit I was told the bank had not sent in the title and I could not get one. Once I talked to the bank I found out that the dealer had not sent it in to the bank, and when my loan officer called on my behalf she was told that oh well, someone will be in Friday, we're clueless. Meanwhile I'm to pick my adopted son up from the hospital in TN on Friday and need my car when I return to transport him home. So I had to call the dealership myself and literally be in tears (thanks Suzie for understanding) and be on hold 21 minutes, and finally got a hold of Jerry who realized it was their issue and overnighted me some trip permits while he tried to figure out why nothing was taken care of by the people who were suppose to take care of it. So there are definitely some good people there, but you might have to jump through some hoops to get someone to hear you.

I purchased an A6 TDI from Logan and Jacob. The whole process was easy with no high-pressure sales tactics. What has impressed me the most is the customer service after the sale. Jacob did a great job explaining the car and has followed up with several phone calls (from Logan too) to make sure that we don't have any questions or concerns about the car. They definitely have exceeded my expectations.

Though we had to do more waiting around than I expected while negotiating a price for our car, the AutoNation salesmen and staff were extremely helpful, courteous, and professional which made it a low key, no pressure buying experience.

Tyler Eberle and his manager made our buying experience smooth and they were so helpful in every way. It shows Auto Nation has a great training program.

After going to an actual VW dealer, my fiance and I had become less inclined on buying/leasing a car anymore. After an impromptu stop at AutoNation in Spokane though, we changed our minds! We were really impressed with Tylor Eberle and he was the reason we continued on and eventually leased the car that same day! The overall rating would be higher, but the application, and leasing process was a little long and we weren't as impressed with the completion on that side. However, we were 100% ok with it after the outstanding customer service we were given before that!

These guys sold me a 2006 Jetta TDI back in the day and I took it to their service department for 8 years without incident. Just leased a 2014 Jetta TDI from Tylor Eberle and, again, everyone treated me right. I'll be back in 3 years and service until then.

Great service, information, knowledge and in a timely manner. Will buy from Auto Nation again and will recommend.

It was a breath of fresh air . Everyone was just down right nice ! Larry and Linda

Just recently purchased my 2014 Jetta and the experience working with everyone was great. Connor was the sales person who showed me the car I purchased. He was very friendly, not pushy and was very helpful and answered all the questions I had for him. This place was awesome.

We had a great experience buying our Volkswagen Passat. Our salesman Tylor Eberle was most helpful and the sales manager Chris was very accommodating.

Most individuals typically write feedback when they are upset with a situation. This is not one of those. I had a great experience this weekend with the staff at AutoNation VW in Spokane, WA. Tylor was my sales rep and he was able to answer all questions I had in regards to purchasing a CPO Jetta. The trade in process was fair and on par. I would recommend this dealership to a friend any day of the week!

Most individuals typically write feedback when they are upset but today I am writing for a job well done by the Autonation VW staff. Tylor spent over 4 hours with me during the sale of my 2012 VW Jetta. He was knowledgeable and was able to provide answers for all my questions. I would recommend this staff and dealership with their competitive prices any day of the week.

A friend suggested I visit VW Auto Nation as she recently bought her Beetle convertible there, said inventory was good; sales people were great, informative, low pressure. I'll return to buy that adorable yellow TDI soon. Jacob, my salesman and VW expert, explained the different convenience features, entertainment features, the instrumentation to me, plus we went on several test drives. I had fun looking at and learning about the new Beetles, great experience. Thank you.

We had our windshield wipers quit on a rainy day and auto nation Volkswagen got us in to the shop and out in 45 minutes! The car was washed and ready to and we where back on the road in record time! Fantastic!

We bought our Passat TDI about a year ago and just had the 10K service done. The car gets great Milage as advertised 45mpg on the highway ( i drive a little fast so it could have been even better) and 35mpg around town. It does have road noise issues, but we'll see what some different tires do for that when these need to be replaced. We have a Volvo as well and overall the Volvo seems to be a step up from VW, but we are still pleased with the Passat. The service has been great. No hassles and great customer support.

Everything was simple and easy, we'll beyond what I thought it would be. Sales manager Chris was very accommodating too.

Purchased a 2012 A4 - Logan was the salesman. He was very knowledgeable, easy to talk to - no pressure at all. We went on an extended test drive and he was engaged in our conversation and questions the whole time. After the sale, he helped me understand the electronics and additional features. Happy with the whole transaction.

We were looking for a New TDI Passat. We negotiated over the phone, & via e-mail as we live out of state. Auto Nation gave us a Great deal on our new TDI Passat, they gave us a more than fair offer for our trade in. More importantly when we got there to complete the deal, it was exactly as we had discussed. We are very pleased with how we were treated. We look forward to doing business again with them. Keep up the good work. Our second tank of fuel we got 42mpg highway !!! :)

This was our second time purchasing a car through AutoNation Spokane. Both times, we received outstanding service. The whole process went very smooth & all of the employees go out of their way to make sure your car buying experience is a pleasant one. No surprises along the way. We received outstanding service from Tylor Eberle at AutoNation Audi, he is a great guy, honest, and very laid back, no pressure salesman. We will continue to recommend AutoNation to our friends looking to purchase vehicles.

We went to Spokane AutoNation to browse the Passat and found Jacob very low key and very helpful. He gave good instructions and put us under no pressure. And then he said he would deliver right to our house in Moscow, so we didn't have to drive up again. That was a bonus. Our experience here far outshined any other car dealings we've had.

We went to Spokane AutoNation to browse the Passat and found Jacob very low key and very helpful. He gave good instructions and put us under no pressure. And then he said he would deliver right to our house in Moscow, so we didn't have to drive up again. That was a bonus. Our experience here far outshined any other car dealings we've had.

I just had a tour of the current Volkswagen inventory. Great dealership! They answered all my questions (and they weren't easy ones), suggested rides and options that I had not thought of, and generally did not waste my time. I will be going back.

john was really great in getting my bug serviced and repaired. thanks john.

We had a great experience with AutoNation Volkswagen Spokane. We had already extensively researched cars, so we knew when we walked in the door that the Volkswagen Jetta with TDI Diesel engine got great mileage. When we drove both a Jetta Sedan and a Jetta Sportwagen, we knew pretty quickly that the Sportwagen was for us. Everybody at Autonation was very helpful. Best of all we felt that the atmosphere at the dealership was low pressure. When they offered us a great deal on a Jetta Sportwagen, and we said we needed to sleep on it and to think it over, the salesmen were cool. We came back the next day and took them up on the deal. We are very happy we did. Its a great car, and lives up to the very good reviews we had read online. Two thumbs up for AutoNation Volkswagen Spokane and the Jetta Sportwagen with TDI Diesel!

We had a great experience with AutoNation Volkswagen Spokane. We had already extensively researched cars, so we knew when we walked in the door that the Volkswagen Jetta with TDI Diesel engine got great mileage. When we drove both a Jetta Sedan and a Jetta Sportwagen, we knew pretty quickly that the Sportwagen was for us. Everybody at Autonation was very helpful. Best of all we felt that the atmosphere at the dealership was low pressure. When they offered us a great deal on a Jetta Sportwagen, and we said we needed to sleep on it and to think it over, the salesmen were cool. We came back the next day and took them up on the deal. We are very happy we did. Its a great car, and lives up to the very good reviews we had read online. Two thumbs up for AutoNation Volkswagen Spokane and the Jetta Sportwagen with TDI Diesel!

It all started when we came in to get an education on the different models of VW's. I was considering the Jetta Sports wagon. Our Salesman Ed was new to the dealership but not to auto sales. He answered all our questions and listened to what I was looking for in a new vehicle. He did not waste our time trying to "up sale" us. A used Jetta Sportswagon was coming in that weekend. He kept in touch with us on its arrival. Sadly he was not working the day we came in to see the vehicle, but Adrian helped us and we went home that evening with the exact vehicle that I wanted at a more than fair price. The dealership worked seamlessly with our USAA car buying service. We appreciated that they let our dog Boomer in the dealership that evening as it was quite cold out side. Boomer enjoyed the treats and all the loving.

I recently leased a Jetta SE from Auto Nation VW in Spokane Valley. I was so impressed with the high level of integrity & commitment to helping me find just the right car for my needs & budget. DJ the Sales Manager is a genius at pulling numbers together to work within your budget & Matt is an expert as head of the Finance Dept. Chris, another Manager & Dan B. who initiated the sale went over backwards to accommodate my last minute change to another trim model. James was so thorough & helpful in explaining all the features of my new car. Everyone in the Sales Dept works as a team to complete the sale process smoothly. Very impressed. They are trustworthy & treat you like a family member.

I bought my 4th car with them this past weekend. I keep going back because they are so pleasant to work with. They are straight-forward with their pricing, very knowledgable, very honest and sell a quality product. Their sales manager, DJ, is a miracle-worker with #'s and their business manager, Matt, is a finance wizard! They do not pressure you and offer many options within your budget. They will work to get you in the right car for you, not the car they think you should be in.

Our salesman went far beyond our expectations in finding a pre-owned car for us. He worked hard to find a car that fit our desires in style, comfort, price, and mileage. The finance person secured an interest rate well below what we had prearranged. Both persons stayed well beyond their quitting time on a Friday night to complete our deal . They seemed just as happy to serve us as they might one of their Audi customers. They were professional and caring.

Buying car can be tedious and frustrating, similar to purchasing a home. However, when I was at the Spokane VW sales office, Jason W. helped me in so many ways to purchase our Tiguan. Jason is the sales rep of the year in my books. He went above and beyond to help me make specific decisions and he gave me important information I needed to know. Plus, he went the extra, extra mile to complete my purchase bey helping me at my home with loading up spare tires for my trade-in vehicle. He is extremely knowledgable in car facts and trends. Awesome! The buying experience was much more pleasant than I've had in the past. Thank Jason! Thank you VW! We will continue to be returning customers. He gets a 10 in our rating.

After finding out my (no longer reliable) 17 year old van was going to cost 3x-4x what it was worth I had to quickly find another car, Being an unsupported, single Mom of 2, living from paycheck to paycheck, I couldn't imagine being able to find an affordable, reliable newer model used car. I actually worked with Duane Montague from AutoNation Mazda, Mitsubishi, Chevy where I began my search. Duane understood my situation and helped guide me in my search which easily ended with a Certified Used Volkswagen Passat. They worked with me to stay within my budget, expedited the process and even stayed late so that I could drive it home that night.

I had a great experience buying my car at Autonation. The guys were very nice that we worked with and I will encourage all my friends and family to go there first and skip all the non-sense everywhere else.

I traded in my 2010 Infiniti EX for a 2005 AWD Nissan Murano. My salesman, Nate A., worked hard to get me a fair trade-in and purchase price on the Murano. He worked quickly and effeciately with the sales manager, Chris, who personally thanked me for my business. I couldn't be happier!

I went in to refinance my car. Crystal was extremely helpful and I got a great new rate. I will be returning when it's time to buy a new one!

Auto Nation made it easy for our son to purchase a car on his own for the first time. It was seeing the level of costumer service for our son that brought my husband and I back just a week later to purchase another car from Auto Nation as well. Our salesman, Nate, helped us to obtain just the car we were looking for and Clint, the finance manager assisted in getting us a finance agreement with payments we can easily afford. These people really took care of us and made the car buying experience fast, easy and totally enjoyable. We were never pressured in any way and they were able to answer all of our questions completely and satisfactorily. It is very rare in todays world to get to deal with a company where customer service is truely their primary concern, but Auto Nation is one of those rare places.

I recently bought a certified pre-owned 2010 Jetta from Autonation VW, had a great sales experience with the salesperson Crystal and walked out the door a happy customer with my new car. A week later things go horribly wrong with the electrical system due to a leak in the windshield that had been replaced and not reported on the car-fax. Feeling horrible for the inconvenience, they had my car towed, provided me with a rental and took care of the repairs and made sure I was happy when I walked out the door. I must admit that I was most pleased with their attention to customer service and I thank them for their helpfulness when it came to my new car. Thank you Crystal and thank you DJ.

I have been researching the market for TDI Jetta Sport Wagons for the last year and I decided that was the car that I wanted. I have had VWs and Audi's for years and I personally think they are the best engineered vehicles out there. So I decided to test drive a 2013 Jetta Sport Wagon with the DSG transmission, and I was really amazed with the overall smoothness and responsiveness of that car. If you were ever skeptical of the top end of a diesel, don?t be, they have plenty of power and top end speed for any occasion, not to mention 48mpg. James was my salesmen and he did a great job of allowing us to really put it to a road test. Bear in mind I wasn?t necessarily looking to buy a car on the day I came in to test drive one but the sales staff really made it simple to make the transaction. They gave me a very fair trade in value for my 2004 Jetta and were very fair in all other negotiations. The VW sign and drive deal is an awesome deal and with 0% financing which I qualified for made it too easy for me to buy a car that I knew I wanted. They didn?t push me into anything, or make me feel like I had to buy a car. I have owned a lot of cars in my life and this was the first time I have ever bought a ?new? car. I?m at a point in my life where I wanted a car that I don?t have to work on to plan a trip. Which is funny because I?ve worked on cars all my life but there is a good feeling of being in a new car, it?s something I think everyone should feel. If I ever do buy another car, I will definitely allow Spokane AutoNation to make that happen, we have all heard of war stories of dealerships but that place was nothing but a fun, very relaxing, cool place, everyone was very knowledgeable and helpful. I would never have believed it if someone would have told me that buying a car would be a easy and simple as it was. I still do have some buyers remorse as maybe I didn?t need a new car, but it?s fading now as I have a car that I did my homework on and all the people at AutoNation made that decision very simple for me. I really don?t think I would have received the trade-in value and the bargain that I got here. I?m very happy to have bought from James and AutoNation.

Had a great experience buying my new 2010 Jetta. Crystal went above and beyond, let me put the car up on a rack to check underneath, and helped me with everything. I will be back for my next Jetta!

We just purchased a news 2014 Audi A6, which was ordered from the factory. We had excellent service for our sales associate, Logan Neil and the rest of the folks at the Audi Dealership in Spokane. I would recommend them.

A few years ago I took my 2002 Jetta in for a factory recall to fix a electrical problem with the sunroof. I drop my car and left it to be fix. I had my daughter pick the car later that day. She called me on the phone and was in tears. When she went to pick up the car and the driver side seat belt would not retract and was pulled all the way out. Two years before she had rolled a car when she hit a patch of black ice and the seat belt save her from going through the wind-shield. Since then she will not get in a car with bad seat belts. The service desk man told her they didn't do any to the seat belt that she must have broken the seat belt and "you must not have noticed". They offered to fix the seat belt for $350.00 dollars with no discount. I came down to talk to them about it and the service desk man didn't even talk to me just call the service manager. The service manager flat denied they broke the seat belt and it was not their problem. By this time I am really mad and starting to yell at him. He was a big man and tried to physically intimidate me. He told me to step out the service area into a side service bay and then threatened to call the cops. Now that is what I call service. I took the car to my mechanic and had him check out what had happen and the belt's electrical squib had be fire by an electrical short probably when they were working on the sunroof electrical circuit. DO NOT buy a car from this group!

Love my new Passat!! Crystal is excellent, great customer service, very knowledgeable, no pressure to buy, very patient. She made the process fun.

I would highly recommend Logan Neil and Sales Manager Chris Scott. Awesome sales experience over the last 15months. Ordered and Purchased a new 2012 Golf R and they facilitated and accommodated every request I had during the delivery process. In June 13' I purchased a 2012 Certified Jetta TDI for my wife and it might have been the quickest in and out car purchase I've ever made. Chris and Logan must have thought I missed them because just sat week I purchased a 2014 Audi Allroad and I can't say enough about the price I received on the new car or my trade in. Totally ecstatic about the whole process and we love the car. I am recommending them to friends and family and there is a good chance I will be back in the dealership looking for a Q5 and another Jetta TDI for a family member in the next 60 days. Needless to say we won't be traveling to Seattle for any future Audi/VW purchases. Great work guys!!

I would suggest waiting until Sept 2013 for Parker Volkswagen to open in Post Falls, Idaho. These guys will lie to you, make promises they will not keep, treat you like crap, treat you like an idiot, and just overall make you hate them. I overpaid on service and It was free under warranty. If their service guys believe what they say, they are [non-permissible content removed]. I wish I could leave less than 1 star. If you have a great desire for drama and getting screwed over, this is the place for you.

The sales guy, Chad Fairchild was awesome. No pressure, laid back, actually enjoyable experience. But, the service department leaves much to be desired. Another, local well known dealer is opening a VW store in Post Falls, Id. I would recommend them. AutoNation VW service will lie to you and generally treat you like trash and like an idiot. Save yourself some aggravation and headache by avoiding this place. For the time being, I am actually going 125 miles to the tri-cities for my service work until the new store opens in Post Falls. I am that dissatisfied. We should be able to leave 0 or negative stars.

Because my particular market is small, compared to other Audi markets, I was concerned that the pricing would be high. I was wrong. This dealership was more than willing to compete with both Seattle and Portland pricing. The sales staff was knowledgeable and helpful without the dreaded 'pressure' to buy.

We purchased a Q5 from Jim M. and it was a very easy and enjoyable process. We knew what we wanted and since no vehicles were available, they ordered the vehicle and it was here within 2 and 1/2 months. Jim did not try to sell us any features we did not want and it was one of the easiest auto purchases we have experienced. Jim took the time to cover the basics of operating our new vehicle and did a followup call a few days after we received the Q5.

Autonation ( Appleway) Audi and Volkswagon , was a great place , the customer service was excellent , my salesman Spencer Ramos, was really great he listen to my every want and need, and the sales manager was also great , walking me through the details of my different options , and I have been a repeat customer to to Autonation because of the great care they have given me with my last 4 purchases and I will continue . A very satisfied customer.

If you're looking for a new car or asking about some things that you want to know about and need help i believe ?Joseph Seymour can help you i personally recommend going to this guy. He's helpful, nice, friendly, and serious to have a good business or to deal with.

Mr Seymour (sorry about last name spelling) was an awesome salesman. He was very kind courteous and caring. An extremely patient man with a kind heart. I have suggested to several family and friends in there new or used car purchases to go and ask him for the help they need. He found me the perfect car in the price range i was looking for and stayed til the end. He did not act like he was loosing business contacts by staying with me during this process. He is a very good person please call him and let him work with you will see what i mean for sure.

I leased an Audi A4 with the help of Jason W. He answered all my questions, put no pressure on me, and stayed late to make sure the leasing process went smooth and was completed to my satisfaction. They followed up with me a few days later. I would recommend the dealer and especially Jason for anyone wanting to make a similar purchase.

I dealt with Chad F. there and he did an exceptional job. No question too dumb. He showed knowledge and the desire to learn from his customers experience as well. I would buy another car from him if I was looking.

Chad Fairchild is the guy you need to deal with. He is relaxed and does not make you feel pressured or anything. He is very accommodating and will work with you and your schedule. He wants to be sure you are truly happy with your new car.

We have been buying a vehicle every 3 to 4 years for the past 50 years. We recently bought an Audi A6 and for the first time Appleway made the experience completely painless. Jim Miller was who we dealt with mostly, but everyone we talked to made the experience enjoyable. Jim, did by far, the best job of explaining the cars many functions, then ever before. There is so much to learn, and because he had me do each thing myself it sunk in a whole lot better. The absolute best part is that we love the car.

They allow many test rides to find the just right vehicle. No pressure.

This is the 3rd time I've been to Appleway Audi to purchase a car in under a year! 2 cars were for myself and one was with my friend who was purchasing her first car! The customer service is outstanding and the buying process is extremely comfortable! If you are a first time buyer they go above and beyond to make the experience as smooth as possible. I went in to purchase my second car for myself this past week and they treated me like family! If your looking for your forever home with a dealership Appleway Audi is the place to go! Their service department is the same they treat you with respect and make it a comfortable experience! Thanks to Jason, Jim, and Chris for wonderful sales!!!! I always feel welcome when I walk in even if its just to say hello and have a button reset that I couldn't figure out!

Jim Miller at Appleway VW made my car purchase experience the best I have ever had and I'm not a young person. His easy going style and knowledge of the car was what made our decision to buy so easy.

We traded in our Yukon for a Q5. So glad we did. We knew what we wanted going in, but Richard was very helpful and very knowledgable. We were hooked upon our 1st test drive and left with the car we drove. Although ALL car sales seem to be a long process, Appleway Audi did everthing possible to make us comfortable and got us out as quickly as the process allowed. We will definitely add another Audi from Appleway Audi to our family fleet when ready. Thanks, Richard.

Other than the 2 hours to complete the paperwork, the internet buying process was perfect. Dan and Chris were honest, professional, and communicative. The offered price was very competitive and did not change when we picked up the Q5 we had ordered. Cory was thoughtful and helpful with the paperwork and secondary offers.

We had a very pleasant experience purchasing a new vehicle from Appleway Audi. The sales agent that we worked with was very knowledgable about both vehicles that we were interested in, (we test drove an A6 and a Q5). After deciding to purchase the Q5, he made the order process simple and painless! Once our car arrived, our sales agent was excellent at going over the features of our new vehicle, and was kind enough to set-up the Bluetooth for both of our phones. He has also followed-up with us to see if we have any questions or concerns about our vehicle. We would recommend Appleway Audi.

My wife and I had decided to trade in the safety of our SUV and get a more economical car. After researching our options, we decided that a VW Passat TDI would be the best fit. We called the Appleway dealership and we were treated with respect from the first call all the way through the process. The team at Appleway was fair with our trade-in value and worked to get us the best rate possible. We really appreciated their efforts and will definitely recommend them to anyone else seeking a VW or Audi.

My 18 yr old son had recently purchased a car from Appleway VW, he was so impressed with the vehicle's quality & the service that he received. At his age most Sales Associates at other lots wouldn't give him 5 minutes but Jason Wisher along with another associate were very friendly, helpful & most importantly....respectful. We have always been a 4-wheel drive family but as an effort to free up some cash in our budget my husband & I chose to downsize our vehicle. Again I was impressed with the service, Jason Wisher was extremely knowledgeable about the vehicles they offer & made it a surprisingly pleasant experience. He showed us a vast selection of cars filled with options that met our interests. My husband has never enjoyed driving a car, with Jason's help we now have a car he is comfortable in.

This dealer salesman is one of the best I have encountered. I would recommend Jim Miller to anyone looking to buy an Audi

48.9 mpg is our best so far. Usually averaging 43-46 mpg. And sporty too. Had the Prius previously, no comparison, this feels like a sports car.