Recent Reviews from AutoNation Volkswagen Spokane

Great Customer Service.. All staff was friendly and very helpful in our process for our trade in and new purchase of our 2019 Jeep Grand Cherokee.

Huge thank you to Brycen and the service department getting my vehicle in and out.

Absolute worst, I will not take my car here again... it took them 10 days to fix my car when they told me it'd only take 4 hours! They took my car apart without having the replacement parts ready to install afterwards as well as me playing phone tag with them for any sort of update on my vehicle... they said they ordered the parts the next day after I dropped my car off and said the parts would be there that night and it'd be ready for pick up and they'd call me that night to get it, that was at 9:30AM no response from them after that, so I called them at 5:00PM to ask and said they didn't know when the parts would get in and they would call me the next day. No call the next the day so I called them, they said that id have my car back in 2-3 days... I called after 2 days to ask for a update, they said another 2 days. I called them the next week and they said that the truck my parts were supposed to be on, were not on it so they didn't know yet again when my car would get done. so I called them the next day asking about the parts and they said "I don't know man, our hands are tied" and laughed it off... this was all after I fought to get a loaner car or a rental from this place playing phone tag with the employees. absolute garbage service. every other place I have taken my vehicle has been phenomenal! whether they clean out my car, wash it, fill up the tank to make sure its full or do any minor catch up for my vehicles that's needed... this place did none of that or really anything courteous at all except make excuses for having terrible service.

Thank you to Austin for going the extra mile and assisting with a mirror repair! I was crunched for time with my daughter's wedding and without even knowing that, Austin took care of the issue getting me back on the road quickly!

Extending a warning to anyone owning an Audi needing service. DO NOT BRING YOUR VEHICLE HERE. Service will be much quicker to drive to the Seattle area and not have to deal with the frustration of poor communication and the likelihood of a week or more wait for minor work. To add to the extremely poor service, my Q7 was returned to me with damage in multiple areas. Texts, pictures and VM's informing me were contradictory depending on which tech was responding. Their gross negligence, in writing, will be helpful filing a claim. As mentioned in other reviews, the service manager, Randy, is dishonest and arrogant. Do your research before coming here and if you do, take before pictures of your car and give them a copy of noted marks or damage on arrival.

I went to get my first oil change in my car, I was taken back right away. Time frame said hour and half but it took almost 3 hours, I didn’t mind though. Bryson was the man that helped me and with out even asking why it took so long he apologized for the wait and told me the reason it took so long. He was very nice and professional. There was another man, I didn’t get his name, but he was also very very friendly. Over all amazing place and kind people.

Caleb and the lady who helped me later in the evening (I don't recall her name unfortunately) were extremely thorough, patient, and helpful with the process and answering all my questions.

Easy, friendly and efficient 😁 Our Service Advisor Michael was fantastic! Thank you guys!!!

My wife dropped her car off this morning for her appointment and was told it would be done by the days end. Of course this isn't the case. She's 8 and half months pregnant with a doctor's appointment tomorrow and was told she can just come get her car and bring it back another time. We have leased 5 vehicles between VW and Audi since 2015. We never will again. This is our third issue in a calender year. Don't bother attempting to reach out. Your incompetence is noted. I just pray this comment reaches anyone on the fence about doing business with VW Spokane. It won't be pleasant. You won't be valued. Go somewhere else.

I got to work with Caleb and he was so professional and helpful! I love my vehicle and felt very well taken care of throughout the whole buying process! I would highly recommend and buy from Autonation again!

You guys did a awesome job I’ll give you five star rating

I got to work with Caleb and he was so professional and helpful! I love my vehicle and felt very well taken care of throughout the whole buying process! I would highly recommend and buy from Autonation again!

Just got a new Volkswagen Tiguan SE 2022 great staff highly recommend thank you all..😁👍

Очень уважаемый клиентов персонал, и самый удобный немецкий автомобиль ! ! !

I won’t lie, I normally dread the purchasing of a car. It’s just not how I want to spend my day. HOWEVER, Chris Ernst and the guys made the process great. No pressure. Genuine, good person. The one set price makes things easy as well. I was able to purchase my “new to me” Cadillac Escalade and couldn’t be happier with how things were handled. THANKS. Highly recommend seeing Chris for you next purchase

Great customer service and knowledgeable professionals to deal with. Chris in sales, Jordan the Manager and the financial manager that I failed in remember his name. Thanks

The Cross Sport when purchased was exactly what we wanted. The salesman was amazing. The entire staff was as friendly as one could imagine.

They were attentive, friendly and informed.

Sent car in for recalls and everything went super smooth. They even offered to stay late so I could pick it up.

All sales personnel was friendly and respectful!

Zach Foster was an honest salesman who didn't push us into buying anything. He also took us into a parking lot and went through all the features for our Tiguan. We actually had two salesmen, because we came and looked at vehicles the weekend before. My wife and I are the kind of people who need to think about things for a few days before we purchase anything big. Zach was by far better than the first salesman. I asked Zach about a specific vehicle over the phone, and he had the car waiting for us at the front door when we arrived. Things your doing right: 1. coffee, 2. friendly service 3. Chase did a great job explaining the ins and outs of the extended warranty. 4. Bringing the car to us instead of having us walk around the lot. Things to improve: Stock some teether crackers for babies. We were there quite late, and the baby was fussy. We luckily had a teether crackers for her, but not having the crackers would of stopped us from finishing up the deal. Chase did have a great bag of goodies other than that though. Ordering a specific car: It's nice to have cars on the lot, but it would be nice to order one with a specific color and with specific features. For instance, I'm looking at getting a Jetta with a 6 speed next year. I'm not sure if one pays ahead of time or what a guy does for that.

Very good experience, great salesman and staff that worked hard to make a deal.

Very friendly people and an easy process.

Amazing service! Mike is a wonderful addition to the service department. Thank you for the efficient service and a welcoming atmosphere!

Excellent service and attention to detail, Very upfront and didn’t waste my time.

Volkswagen AutoNation did an exceptional job helping me find exactly what I was looking for. Jason, Jordan and Jordan are great people that care for what they are doing. Overall, great service.

I came in for an oil change and was treated like a king. They have coffee service that’s better than Starbucks. The car was completed in a timely fashion. They hand washed the vehicle, provided a comfortable seating area, took a video and sent it to my phone as a text. I’ve never experienced anything like it and I’ve been to scores of dealerships to have my car serviced.

Buying a car is a stressful and uncomfortable experience, but Jordan did his best to make the experience as painless as possible. He is the most pleasant car salesman I've ever dealt with.

From sales to financing, the team at AutoNation Audi was terrific to work with! They offered the highest level of customer service which made the entire sales experience very smooth.

My salesman was very helpful and nice to work with, I would recommend him to friends and family.

From sales to financing, the team at AutoNation Audi was terrific to work with! They offered the highest level of customer service which made the entire sales experience very smooth.

Did a great job and got it done when they said they would.

I worked with gavyn and he took excellent care of me and has been a huge help for any questions i have had even after i already purchased the vehicle.

Always helpful and very professional!

They did exactly what they said they were going to do with my car. They mentioned a car wash and I said, “if you have time, sure” and I guess they didn’t have time so be specific and direct unlike myself.

This was my first visit and I will return. Scheduling service over the phone was smooth and I could schedule within a few days. My car was seen shortly after my appointment time. They kept me informed throughout, and took time to answer my questions. Excellent experience!

I purchased a 2018 Volkswagen Tiguan from here and had an amazing experience. I worked with Jason Wisher, and he was extremely helpful through out the entire process. They made my purchasing process very easy. The car was detailed, and the tank filled up before I left the lot. I'll definitely go back for future purchases.

It’s was great service and they were very helpful.

Overall the experience was good. Workers were friendly and very helpful.

Everyone we meet and work with here; sales, service, management, are fantastic. Attentive, relaxed and conscientious.

I visited for a service and multi-point inspection. I did the early bird drop off and as I pulled up they opened the bay door for me and took my car back right away. I asked about some work that would have cost around $1,500 more than I pause. They looked into it and advised I didn’t need that work done. I am grateful they were honest. The service was done very quick and the rep was in contact with me through the service. Great experience, will definitely return.

Great and honest servicing always. Will do what it takes to make sure you leave happy.

Shuttle driver was out sick and they still found someone to give me a ride to work!

Just wanted to say I had to come in from out of town to do this sale, and I had a lot of communication from the dealership over a 2-3 week period, from when I reserved the car, until it arrived at the dealership, and through completing the sale. It was a very easy transaction and went how I hoped it would. I didn't have a trade in, and there wasn't much need for negotiation, so it was pretty quick.

It was awesome especially the service advisor. I would recommend this dealership to anyone.

Normal response to surveys Always room for improvement Service completed and back on the road

Quick and Helpful

Caring staff

Quoted price was accurate and they got my car back to me pretty fast!

It was a very easy and painless process. Deanna was friendly and easy to work with. So much better than selling my car on Craigslist!! Would definitely use your services again.

Ordered an ID4 EV awd in October 2021. Because of VW production delays I waited 17 MONTHS for delivery of what became a 2022 model with commensurate price raises. It arrived near the beginning of March 2023. I was down south and said I couldn't make it back up until the end of the month (I don't live IN the Spokane area but further south). Auto nation salesperson said his manager wouldn't hold the car beyond the 31st. We agreed. Even though I had $500 down on the car they sold it out from underneath me on the 28th. This is all in black and white and can't be reasonably disputed. Major contractural and moral lapse.

I got my VW serviced and could not have been happier with my experience. I usually have to wait weeks to get in for service but Mike L. was able to get me in right away and had my car back in no time. Thanks again, I will be recommending you guys to anyone I know.

I’ve purchased a number of cars in my long lifetime. I don’t like to be ‘sold’ to. I do my data collection and ask the sales person to fill in what I need to know beyond what I have gathered. Jason Wisher is my kind of sales guy. He was patient with me and knowledgeable about his product. I will buy my vehicles from him again. He lends a personal understanding of what I needed while he sells for a huge dealership network.

Excellent service

The buying experience was great and felt really good about the deal. Would recommend anyone here for a VW for the pre-purchase experience. That said, once the deal was done we've had to constantly chase people around to get the floor mats that were promised as well as a slight mechanical defect. It's been well over a month. Also, we were told finance would be following up to let us know the final interest rate - never happened and had to chase down our sales person who just sent a text to confirm. We've been out there twice post sale. So, buy your next car there? Yes. Any confidence after they get their money. NO!

Car was having issues, they got me in quickly, diagnosed and fixed it in a timely manner

I have been coming here for all my oil changes and it's been a great experience all around. I went this last Saturday for an oil change and a reset for a recall and was in and out within an hour and a half. Very friendly and knowledgeable staff.

They were fast, efficient And professional. No nonsense. Straight forward With price

The guy that helped me with my oil change was great. He was clearly busy, but made sure to stay positive and helpful the entire time. He took the time to make sure he helped everyone with a smile on his face.

Joey was great and very responsive to text messages too. Got my daughter and her husband into a used car even with a bankruptcy to help them rebuild their credit! Thank you for helping them!

Everyone is really polite, the building is clean, the guys in service are awesome and this will be my permanent VW dealership from here on out.

I tried to schedule service form phone and computer. When trying to schedule the service, my options were 12 a.m. , 1 a.m. and 2a.m. I called in , was able to get Randy in Service, Previous service scheduled for my services last year was frustrating , could never get a real person to talk to. Randy got me scheduled. Worked with Brycen he was great. The only issue I had was I stated that my left rear tire light came on 4 days earlier. I asked them to check the tire. I was told all was good , filled to proper air pressure. The next morning going into work the light came back on. I was at work for an hour and was told I have a flat tire. It was a little inconvenience to bring my car back to dealership, I use my car for my job in outside sales. I don't think I should have been charged the full price on it . But much better service this time around from your team. Thanks Eric

Fast and convenient service

They were awesome!

We bought an ID4 from Autonation. The experience was totally positive. Informed, professional, sincere salespeople and staff made the deal seamless, straightforward, and fun. I highly recommend Autonation VW in Spokane.

The process for buying my new VW ID.4 was smooth and seamless. They gave me a fair trade in value on my previous vehicle, and overall things went very easily and quickly!

Incredible service. Fast, knowledgeable, friendly, courteous.

Great service and very fast and efficient. We always take our vehicles here for service and have purchased our last six vehicles from Autonation Volkswagen. Just wish they would have had time to wash the car too.

I went in for an oil change and cleaning for my appearance protection. Two separate people assured me I would have my car detailed at this shop. After dropping my car off, I was called two hours later and told I needed to file a claim with some other office to have my car cleaned for my appearance protection. Also, I had been sitting for 15 minutes waiting for my shuttle and the driver was never notified in that time. He happened to wander by and ask if I needed a ride and the man checking me in said that he was "going to message him soon". I needed to get to work, I really didn't appreciate him taking his time getting my ride.

Brought vehlcle ln for servlce. They dldnt reset the servlce warnlng. Sent vldeo afterwards that dld not dlscus my needs. Thelr volce mall sucks. Malntenance technltllon and malntenance manager dldnt talk.

Staff was very helpful and helped me reach my budget

Friendly quite welcoming and much more accommodating than any other dealership we went to. Absolutely no pressure and assistance was over the top. Anything we had questions about we were given answers to. We are so happy with the car we purchased. It was exactly what we needed and wanted. Everyone was as friendly as one could ever expect. Couldn't be more impressed or happier in the choice we made.

I highly recommend Auto Nation Volkswagen to anyone. The staff was friendly, knowledgeable and professional. Never did we feel pressured, which was appreciated most of all. It was the best experience we've had buying a new car.

Autonation Volkswagen Dealer was amazing!!! Service was extremely knowledgeable and Friendly. I would recommend them to everyone I know!!! Thanks to all!

We purchased our first EV this last weekend and had a great experience. Gavyn was excellent to work with and very knowledgeable about the vehicle. I normally hate buying cars but had a lot of fun this time.

We had an great car buying experience. Our salesman was knowledgeable, professional and courteous. We would definitely come back to purchase another vehicle in the future.

After getting screwed over by Carvana, this was a much more positive buying experience. Jordan was a riot and a pleasure to work with. Unfortunately, after my husband and I bought our vehicle, we have since been treated like hot dog meat. We have reached out on three occasions and we’re told each time that our license plates were “in the mail” or “yes ma’am we will overnight these to you today”, we have yet to get our tags and now the temp plates are expired. And now I, along with all four sticky fingered children get to load up and make the 1.15 hr (each way) drive to pick these up. Can you sense the tension? Definitely turned a positive experience into yet another disappointing experience on par with Carvana.

My only complaint with service at AutoNation Spokane was very few folks/employees/ customers were adhering to mask wearing. I felt very uncomfortable and it will be quite a while before I come back to that facility.

A couple hour 40,000 mile check turned in to 5 days without my car and without any resolution of the problem.

We have purchased 3 vehicles from this dealership, we have had a wonderful experience every time. Sales and service both friendly and make us feel comfortable and taken care of.

Well I was able to get an appt like within a couple days which was awesome! They did an oil change little sloppy there was like oil spilt on top my engine head, but other than that it was a great experience. Fast an friendly service.

Best place to buy a car. Friendly staff willing to bend over backwards for you.

Mike was very helpful. I stopped by the store to make an appointment for an oil change and he got me in on the spot.

TO POTENTIAL CUSTOMERS: AutoNation Volkswagen practices yo-yo financing. I’m posting this review with the hope that other potential customers do not have the same experience. I went to AutoNation to test drive a Volkswagen GTI and if the conditions were right, purchase the vehicle. I was hard set on the conditions of the purchase and if they could not be met or did not seem realistic to the salesman, I would be okay with walking away and going on with my day. However that is not what happened. What I experienced was 5 hours of negotiation and 3 days with a GTI that had to be returned. Why I did I have to return the GTI after 3 days? A deal that satisfied my conditions was met and was assured multiple times by the salesman, sales manager, and even the general manager that everything was good to go. Before we started to finalize the paperwork I had asked the question again to verify that the deal was good to go and was assured it was. **As a side note, I had also expressed that I had no interest in purchasing any additional services such as GAP insurance, extended warranties, or maintenance packages but was forced to go through the process. I had reiterated my objection to purchasing additional services to the finance department and they still tried convincing me it was “in my best interest.” In the end I still said “no” and could see the individual who tried to sell me the add-on services was frustrated.** On 3 June, I had received a call from the General Manager informing me that they were unable to secure financing for the GTI and that I would have to put a $5,000 downpayment in order to increase the likelihood of getting financed or return the vehicle. Apparently, being assured that the deal was good to go was complete bull**** so I agreed to return the vehicle. ******************************************************************************************** I filed a formal complaint with Volkswagen USA regarding my experience. They investigated my claim, but in the end were not able to take any action with the dealership since it is independently owned. In other words, nothing will change because any disciplinary action would be done in house presumably by the general manager, which I have zero confidence in because he enabled his staff to engage in this practice. I would encourage anyone interested in buying a Volkswagen to avoid AutoNation, but if that is not possible be cautious when interacting with the following individuals: Artie Diaz-Gonzalez, General Manager Jason Melton, Sales Manager David Kelly, Sales

I came in for my 10k service it was fast and easy. It looks like the service department since being renovated, has improved the overall experience.

Attendant was very helpful! My car was vacuumed. There was a good place for me to wait. The service didn?t take very long. Everyone was friendly and polite.!

I chose a 5 star rating not because of impulse but because I had a really good 'first-time' experience at VW Spokane. When I brought my car in for servicing, Mike was very welcoming and greeted me with a warm-welcome. I expressed to him that it was my first time coming in and he was very hospitable. His interpersonal skills was amazing with me, he explained to me everything that was needed to be done clearly and gave me recommendations of the things that needed to be done or doesn't need to be done right away. Most importantly, he was genuine and honest with all the response that he gave me. When I was waiting in the lounge area for my car, I was also greeted by Otto (Brycen) and he was wonderful when explaining to me further progress if I wanted to continue. He was warm and made a nice small talk with me about cars and I just felt connected as if I was part of the VW's family. When I was walking around stretching my legs, I got to connect with Tanner (salesman) and it was just such a treat making conversation because not everyday do you get to have a genuine simple conversation with salesmen about life's journeys and things in common. I really enjoyed my time at VW Spokane, the people around there were all very nice people and it made my wait go by quick. Everything was very professional and I could see that VW Spokane made every effort to welcome customers (like myself) in without being pushy or with an attitude. All in all, I give VW Spokane a 10/10 I recommend VW Spokane to anyone looking to service their cars or have inquiries buying from them. Their customer service is impeccable!

car washed after work

The newer service advisor Bryson is doing great!

Service was above and beyond

Was working with gavyn virtually to try and get into an A3 etron hatchback they had. Honestly a fantastic car. I asked him to hold it for the upcoming weekend as I’d have to road-trip out. I decided to test drive one near me just to get a feel for the size of the car (I’m 6’5) as I thought it was more of an estate wagon. Well, after test driving the car I just couldn’t move forward due to size and reached out to Gavyn to cancel on their car. He was professional throughout the whole process even after I cancelled on them. I eventually settled into an a4 allroad wagon. If this dealer had it I would have bought it from them, great group of guys!

The VW iD4 was purchased in November. The vehicle runs good and is well designed. The Autonation Dealer who sold us the car has been challenging to work with. From the first meeting through the purchase and poor follow through, this dealership has not been as helpful as we have been used to with prior new vehicle purchases I have made from other dealers. It has been two and a half months and the dealership still struggles to figure out how to mount a license plate to an ID4 in North America. Our ID4 was built in Germany, so the bumper is shaped in a way that requires a license mounting bracket. However, this seems to be an impossible task for Autonation to figure out how to mount the license plates, three trips to the dealership later, plus dishonest commitments. I am concerned about how reliable any sort of repair they would be capable of.

I couldn't buy a vehicle because of .y bank. Brandon and Isiah went above and beyond throughout the whole process and were very helpful and kind to me. I definitely would buy a vehicle from this autonation if you can !! 10/10 customer service

Fantastic service.

I will tell people not to ever go to this dealership. They will tell you anything to get you to buy a vehicle and try to get away with it. I purchased a van from them less than a year ago. They told me it had Apple car play and it took me months to get it to work for only a couple weeks I even took it back into them and they couldn’t figure it out. They told me they would clean a stain on one of the seats and never did. They told me they would replace a hardware cover to the entertainment console and gave me the run around for nine months giving me the illusion that it was ordered and months later i went back and found out they didn’t order it and had to order the whole console. At that point I was told by the manager that they would install the whole unit and they didn’t. They took the hardware cover off the new unit and put it on the old unit in my car. So after giving me the runaround for nine months and gas lighting me they did the bare minimum to compensate for their actions on top of lying to me about installing the new entertainment console. I waited to write a review because I wanted to give them a chance to right their wrongs and they didn’t. Instead they offered me more and lied.

sales department is great. but ultimately sold my vw due to the service department... if you plan on having any dealer services performed here plan on being without a car for days and have no communication. I'm surprised volkswagen allows them to keep their service license to be honest... I'd consider buying vw again when there's a different service department.

Excellent service, I have bought car at this company , and have been always very happy with the service

First of all thank you so much for your wonderful service there services are amazing I will always do my car services from VW. Thank you,

My wife and I purchased our new 2022 Tiguan SEL R-Line through Jordan Rusin on New Year’s Eve. What a great experience. We were able to compare both the Atlas SEL R-Line and the Tiguan we purchased. Both drove really nice, but we went with the Tiguan based on price and we really didn’t need the bigger Atlas after we thought about it. Jordan and his Sales Manager John were great to work with. Jordan was very personable and had us laughing through out the whole time we were there. Jordan in the finance department was awesome too. Especially when he let my 20 year old son sit in the Audi R8 on the showroom floor and had someone start it up for him. The look on his face was priceless. The buying process here was enjoyable. We didn’t feel pressured one bit.

I love VW and the people here care about the customer.

I want to start off with the mechanics that worked on my vehicle were excellent, they didn’t trump up fake fixes or try to encourage unnecessary things to up the bill. The front desk has a lot of room for improvement. I showed up and there were 4 reps sitting at the customer service desk, 1 was on the phone and 3 would not look up from their phones. I said “Hi, I have an appointment.” No one acknowledged me for at least 5 minutes (I was the only customer there). Once the rep on a call got off he looked at the others annoyed and helped me. He was good (wish I could remember his name) he told me they would be done in 2 hours…. After 4 hours I called to check and they would not answer the phones.. any department, not just service. Finally after an hour of trying I got ahold of someone in sales that had to walk over to service and tell them to answer the phone, he said to me “I’ll make sure they answer, they aren’t doing anything.” Which tells me they were just ignoring all calls. After everything, my biggest complaint is the refusal to get off the Cell phones while customers stand around. No one seemed to care.

Great service, fast and people are very friendly and helpful. I went in for an oil change and they advice me with tire works and overall for my safety on other issues. Thank you

A routine service visit which also addressed several Small issues that were all resolved. Excellent reception and discussion prior to service and clear and concise Fredback afterward.

These guys are the best! Tanner was amazing and Jordan in finance may have been the nicest finance guy I have met! AAAAAAAAA+all the way across the board! Highly recommended

Gavyn was very helpful and the process fairly seemless once we got a car nailed down.

These guys are the best! Tanner was amazing and Jordan in finance may have been the nicest finance guy I have met! AAAAAAAAA+all the way across the board! Highly recommended

Autonation VW Spokane used to be a caring professional car service & dealership, however the past year has been a more horrible experience than the previous. I bought my first new car from them earlier this year, I also bought a few of the add on to ensure that my new car continues to look and run like a new car. A few months after purchasing my vehicle it started having an intermittent problem with the infotainment center and the upholstery in the rear cargo area started to peel off. When I called to schedule a diagnostic appointment, no one was available to answer the phone. I left a message, and no one returned my call. I called repeatedly and still no answer or return call. I then contacted the salesman to assist with scheduling, then the service tech treated me as if I had no idea what I was talking about. The defective upholstery was reglued, and I was sent on my way with no real resolve. Then three visits later I the malfunction with the infotainment center is still malfunctioning, the upholstery is still peeling, and I have also scheduled a detail every time. I bought the detail package. Upon picking up my vehicle, EVERY TIME I have been told that it didn't get to the detail shop. After the 1st, and maybe even the 2nd time it might be acceptable to tell a loyal customer that her scheduled service didn't get completed, but the 3rd and 4th time I'd make sure it was done, even if I did it myself. But it seems to be the acceptable norm now. The last visit, I requested that a detail be completed, since I have not had one performed to date. I also scheduled an oil change; the infotainment center be diagnosed, and the upholstery reattached. Three days later my oil was finally changed, nothing else was completed. I was told that, they may possibly need a couple days to look at the vehicle. I agreed and asked for a rental since I was already told that a loaner wasn't available. This was a manager's decision, however he left, and they would call me to confirm if they would be keeping the car and provide an answer about the rental. No call, so I called every number repeatedly and left messages and still no return call. I then returned back to the dealership to get my car. I was told by the sales guys that the service guys all left 40 minutes ago, and no message was left about my car. They said that they would leave a message to have someone call me in the morning. I called since no one called me and the same thing again after calling back again. Again, when I returned to the dealership, I was informed that my oil still wasn't changed, and my vehicle wasn't ready. I was promised that my vehicle would be completed first thing in the morning. So now I have unexpectedly had to stay in Spokane for two nights, I live in western Washington. I had to buy something to sleep in, something to wear and hygiene products. I also had to call my boss to request another day off. I wasn't offered any time of compensation for my inconvenience. I don't understand why it took 3 days to complete an oil change.

My girlfriend and I were on the hunt for a new vehicle. Our original #1 pick was a brand new Toyota Highlander. While waiting for one to be ready to drive down the street, we stopped in at Volkswagen to check out their options. We had the absolute best service possible. Got in and out with a brand new 2022 Volkswagen Tiguan off the showroom floor! When a salesman tells you their number one priority is customer service with or without a sale… it’s very reassuring. Brandon was exceptional, very knowledgeable, and even stayed late to help us out. John was great at explaining the process of purchasing and was direct and to the point. Isaiah was quick and polite with the financing, went the extra mile to ensure we got the lowest possible rate. This whole crew was spectacular and the store was in immaculate condition. Great job guys, AutoNation should be more than thrilled to have you guys working with one another.

We had a great experience at Autonation Audi! Jordan was wonderful sharing his VW Atlas experience and his beautiful family and life experiences lol. Such a great guy. We were then handed over to the super chill, extremely honest, sweet financial expert Isaiah. He was super informative and finished our paperwork with no b.s. Loved our whole experience! Thank you John for killing it with the best deal in town! You guys were amazing! Thank you Autonation!!!

Great experience when I bought the car. When I took it in for repair, I had an appointment at 9:00 but there wasn’t a tech to fix it until 3:00. Then the part didn’t get there until the next day, but they didn’t get to it until the day after that. It took 3 days to have a repair that took about 5 minutes to do. Then it failed again almost immediately, so we have to take the car in a second time for them to fix that. Not impressed but probably an isolated incident

We had the best experience with Jordan! He was so knowledgeable and helpful. Definitely a dealership I want to buy a car from.

Jordan was extremely personable and not pushy at all. We are just starting our car search, but if we go with a VW we will definitely buy with Jordan!

Jordan Rusin was great, very personable! Also, his wife's cookies were delicious! John and Jordan in sales were very straight forward on what they could and could not do and why, I really appreciate that!

Thorough and fast service. Pleasant staff. Overall a great experience.

Great experience working with sales representative Christopher Driggs! His knowledge of the vehicles that he is selling is fantastic as it should be and he explained all the features and workings of the 2022 Tiguan that I purchased to a tee!

The staff were extremely helpful in explaining the process and helping me to a waiting area!

3 hours for a oil change and to fix a recall. My car sat for 15-20 minutes outside without anyone telling me the service was completed. I had to ask for my keys so I could leave. I waited about 6 weeks to schedule this appointment.

Great sales team here. After having a bad experience at Post Falls VW. We were treated with the most respect and like we were family. Never once trying to make a deal that day. We put our name on an incoming atlas. THIS DEALER DID ABOVE AND BEYOND WHAT WAS EXPECTED!

We went in on Christmas Eve to look at a vehicle after feeling very uneasy about Post Falls VW. They were pushy and were trying to get us to buy with a sketchy finance deal. So we went over here and Gezz and John Carey were phenomenal. It was in the middle of an ice storm and they had the vehicle we were interested in pulled into the service bay and warm so we could check it out. Gezz did a great job trying to narrow down the features we needed and went to work. John Carey the sales manager was very kind and friendly and never rude or pushy. We reserved an incoming 2023 Atlas that will be perfect for our growing family! Definitely love the atmosphere at Autonation Spokane Valley VW and will continue making the drive to Autonation for our future car dealings!

Mike and the crew worked hard to make sure my car was done the same day. They went the extra mile by going to bat for me with the warranty company to make sure I was taken care of.

Overall good experience, personnel went above and beyond to help me. I needed a shuttle service to get home, when they called to let me know that my car was ready, asked if I needed a ride to call them. After an hour I hadn't called back, but they contacted me again to see I did need a ride. Follow-up was unexpected but appreciated. The only things that could have made the experience top notch was after fixing my drivers door and window, cleaning the window would have been nice. In addition, a beer vending machine in the breakroom would be nice, lol.

Zach Foster and Mike in the service department have been fantastic. I love the vehicle and everyone throughout the whole process has been polite, respectful and responsive. Highly recommend

He always helps me get the best service for my car!! Only blew one tire but ended up getting four based off his knowledge

It took much longer for the service work to be done than expected. The chairs in the lobby are too uncomfortable and music is too loud given how long you have to be there waiting on your car.

Very helpful

From setting the appointment to completion of work done we were very disappointed with VW Autonation in Spokane. Associates were rude. Phone calls went unanswered. Overall the worst experience I've ever had when it comes to our vehicles. We have leased vehicles, 4 to be exact, between my wife an I from AutoNation VW in Spokane. Sales has always been great. But this will be our last VW after this fiasco with their service department.

The 5 star rating was because of the young lady in the tech area. While my tech who checked me in that morning was working diligently on the phone to a pre-existing customer, in what sounded like an unfortunate situation, and the other two gentleman service technicians were discussing their racing tires and their difficulties in getting to work today while I waited. The young lady noticed as she walked in that I wasn't being helped by the others, quickly found my keys, brought my car around found my invoice and then apologized for the wait, and got me out the door. By the way my original tech was still explaining to the other customer on the phone the situation for what seemed like the fourth time being patient and professional. The other two were still discussing how their Audi's and race tires weren't effective in snow. Also, the text notification didn't work this time, but has in the past. My vehicle looked the same as when I picked it up, wasn't rinsed off.

The experience dealing with DeAnna from start to finish was exceptional! That was the best experience I've had at a car dealership either buying or selling a vehicle and I will definitely contact her in the future before making any purchase or sale of a vehicle an would definitely recommend a friend to check with her before trying to sell a vehicle on their own! You've got a gem of a person representing your company!!

Wonderful people-I know my car is getting a good checkup. Takes awhile but it’s worth it.

No follow up on my purchase. Never have been able to get my App to work. Getting service takes forever. Had my car serviced and got it back with the car seat taken out, things in a mess. Not At all impressed.

Knowledgeable sales staff, Gavyn Witcher (EV sales specialist) was very well informed and able to answer all questions to our complete satisfaction. Having persons like this will be essential to future sales success as EV inventories expand and more buyers emerge. Excellent/Outstanding fit and finish on the ID 4.

First of all, Jordan is amazing at his job. I can't imagine selling a car is easy in any way shape or form, but being able to entertain and host well through such a lengthy process is a gift. Jordan made all of it so easy. It's not my first time buying a car and frankly, I wasn't even in my best position doing so, but these guys made it happen. The sale was honest, genuine, smooth, and fun. The whole crew at Spokane Audi auto nation made everything worth while. Isiah is probably one of the coolest finance 😎 👌🏻 guys I have ever met, a genuine agent of cool. His job is even more grueling because it has to be on point with numbers and banks and let's face it, that's hard. He made it look so smooth. It is smooth. It went well, and these guys rule.

Looks like they are trying to provide better service.

Best car buying experience we’ve had so far. Highly recommend!

This was my first time into the dealership. I'm sorry to hear there have been issues there in the past. I saw no evidence of anything amiss. Just friendly, helpful people. Thank you for having a look at my ancient Eurovan. Merry Christmas everyone!

Great service. Helped me find a time for an appointment and then continuously kept me informed of the status of the repairs being completed. Very friendly staff. Good customer service.

This was our second purchase this year, third in the last 7 years, at this location. Gavyn was our sales consultant both times this year and made everything so easy. Thanks to everyone that helped us out last night. We found them very fair and would definitely buy from them again.

Big props to the sales department here. I went in to sell my old vehicle to them, wasn't 100% sure of how valuable it was, and gave them a wide range of what I was looking for. They came back with an extremely fair offer and gave me way more than I expected when they could have easily taken advantage of me. They definitely earned my business when I need maintenance on my new Volkswagen.

It looks like a real effort to improve the service department. It was very hard to get ahold of people in the past and some things were not followed up on. It seems like with the new space and personnel that it was much better. I have always loved my Volkswagen and my Audi so it's great that the service department will match up to the quality of the cars. Thanks for making things better.

I just recently bought a 2022 VW Taos. We already knew that was the car we wanted and when we reached out to autonation they were very responsive and the process to buy the vehicle was extremely smooth and quick. No pressure from anyone and they were all very nice and professional.

We had a great experience purchasing our new car. The team was professional and incredibly helpful thought the entire process.

DeAnna was so great to work with! She let me know the process before I came in so I knew what to expect and how much time it would take. I was very happy to work with her and this company and I would do it over again

Great service! Helped me understand the leasing process and I was able to lease my first car!!

Your associate, DeAnna Parker was very pleasant to work with.

Overall great experience. I wasn?t able to drop my car off at the appointed time and the staff was accommodating and fit my vehicle in the same day so I was able to still get a repairs check done.

Gavyn has been very helpful and responsive

Overall great experience. I wasn’t able to drop my car off at the appointed time and the staff was accommodating and fit my vehicle in the same day so I was able to still get a repairs check done.

Tried calling service department for status of oil change and a warranty repair multiple times without an answer. Finally started calling new car sales to get a live person to assist and after 2 weeks waiting to find out what the status was, a sales associate helped me check out and bring my car to me as the staff in service didn't acknowledge me at all. Someone needs to answer calls and communicate with customers.

Quick easy process with little to no trying to make you get extras.

Great experience. Would buy from them again.

Excellent customer service , very friendly , and the cookies are amazing !

The process of pre-ordering was awesome, once it got to dealership that was a snag. Trade value was good but in buying process misrepresented price. Said no to extra warranty and came back and said Gesa had a deal that made the price go down but never said the months to finance were longer. Now having to go back and delete those extra things is a chore

Chris Driggs and the team were amazing. this is my third car I've purchased from this dealership and By far the quickest and easiest process I’ve had when buying a vehicle

Quick and efficient service done well.

I feel like the quality of work is always exceptional, sometimes the wait is really long. My last experience was better. I was expecting a 2 hr wait for an oil change. I settled in for it, only for them to get done much faster! I had to ask about the suggestions and the desk guy was helpful but definitely rushed.(not rude)

Professional & thorough , excellent customer service

I've had bad service in the past. Adam leas was amazing and changed my mind

Zach Worst was great! Very helpful and patient with me constantly asking for updates about my car.

They we quick, explained everything and got me back on the road.

Gavyn was great to work with getting my new Car in spokane. He was great at showing me everything about the car I was getting

This review is specifically for Jacob Ryan in the Audi service center. It's not often that you experience quality care and attention to detail like we received from Jacob. He listened intently, responded when needed and then went above and beyond our expectations, even while it was clear they are short staffed, extremely busy and dealing with a multitude of customers and their own issues. To Auto Nation: it would be in your best interest to keep, reward, compensate and promote people who work this hard. You don't find this level of customer service in this environment especially in his age bracket. We cannot say enough how much we appreciated all Jacob did for us and what a bright spot he is for your company.

Once they completed the work, things went smoothly, but getting any type of communication on the status was very challenging. Guessing it's a staffing issue but it's frustrating to customers when they can't get ahold of anyone, and when they do, the adviser doesn't know or is too busy to call you back.

I had the best time shopping here. The Sale Associates were nice and had clear answers for all my questions. I had to rush my order and they were texting me my vehicles progress. Overall a great experience, next time I buy a car Autonation VW Spokane will be my first place I check.

Quick and easy process. I had my eye on a used BMW that needed a little bit of work. The Sales Associates were keeping me up to date, almost daily. Great experience, will return, hopefully not anytime soon since I just bought one from their dealership haha.

Chris made my car purchase, fast, easy and enjoyable. I live about 3 hours away which can make things a little more difficult. His communication was great and kept me in the loop with any updates regarding the arrival of my vehicle. Chris was attentive to my needs the minute I requested more info for a vehicle online. I look forward to continuing business with them.

If I could make it minus stars I would. My wife dropped her car off on her way to the airport because it had a check engine light on and the gas cap was locked out not allowing her to add fuel. When she picked it up they told her nothing was wrong with it nor did they address the leaking def line under the hood she also asked to be serviced. When she asked to know what the check engine light code definition was they belittled her and made her feel dumb. Definitely not a good way to get return customers.

GREAT customer experience when trading in my car for a truck gearing up for the winter. Gavin was incredibly helpful and personable making sure that all of our needs were met. When taking my car in for trade in, the truck we were looking at wasn’t ready for a test drive, but fortunately Gavin made sure that our trade in value did not expire and that we didn’t lose out on the truck we were wanting to get. Thanks to him, we got to call first dibs on it and once it was available for a test drive, he honored our initial trade in offer and we walked out of Autonation happy with the truck we wanted! Thanks so much, Gavin!

Was a very clean and clear process. Easily the best car buying experience I have ever had (bought about 6 cars now). All of the sales people I dealt with were quick to give assistance and nice as well as knowledgeable. I'm writing this 1 week after the process, so I will update after a year.

Recently bought a car here.The professional level is high standard.He was very helpful pre and post purchase.I appreciate the level of honesty and knowledge shared to me about the cars that I wanted.Will definitely be back soon for another purchase.

Brandon was great and knowledgeable! He was patient and made the process easy! Love my new car!

AutoNation Volkswagen service department is an absolute mess. Called multiple times with no answer. Show up to pick my car up on the first day, supposedly didn't have an appointment scheduled. Left my car over night to get the oil changed. Showed up the second day to pick it up, oil still wasn't changed, but I did get a phone call saying it was done... Dropped it off for the THIRD day in a row to hopefully get my oil changed.

Terrible customer sevice. I've purchased 4 vehicles from Autonation and all but my last purchase went amazing. I bought a vehicle on 7/31/22. The overall process was good except im still without plates almost 90 days later. I live 3 hours out of Spokane and the original agreement was to have them mailed to me when they arrived at the dealership. I have made numerous calls since early September and have been told things like "oh ya, they've been mailed out" and "oh, you wanted those sent out?" Can't get a manger to return calls, noone seems to know what's going on. Just terrible, and I'm so disappointed because in the past I've always had wonderful experiences there.

worst experience of my life !!! my car got towed there in March of 2022 and i have talked to multiple employees, managers and no help it all . Have not gotten offered a rental car it all and have been told multiple times that theyll call me back or that theyll look into it , and yet till this day they still have not even touched my car after specficly telling them im a fulltime mom, waitress as well at the time a fullltime student which because of my car situation ended up extending my schooling so now im paying more for that as well as insurance and a car payment even though i havent had one . Have no way of getting ahold of corporate either .

Update: vehicle was at dealership for 2 straight days. vehicles oil still isn’t changed. BUT I got a phone call saying it was done. Don’t bother trying to call the service department. No one will answer nor will they return your voicemail.

Great service department and advisors! Greet you when you come in the door and go out their way to make you feel that you are valued a customer!

Jordan was amazing! He really was the most honest and helpful car salesman I have ever dealt with! Best, easiest and quickest purchase I have ever been through. John the sales manager was great as well. Jordan in finance was also great. He made it quick and simple. Nothing was ever pushed on me and I got the exact car I wanted! Thank you to the whole team that worked with me!

Someone that works there has to be making up these positive reviews because I have never in my life had such bad service. My car went in last Saturday to have a battery change, a fuse switch out and a service. It's now one week later and it STILL isn't ready. No one has bothered to call all week and when I or my husband have got through its a different story everytime. First my husband was told on Wednesday that it'd be done by Thursday end of day. So, I turn up Friday end of day since im.now relying on friends and uber to transport ne because my husband is away on business. Guess what....its isn't finished. I'm told the repair team and customer rep have gone home and that it was all done but the oil and transmission fluid. So , I'm super patient and polite considering the circumstances. A note was left for the rep to call me the next day. Guess what no call. I call them and my rep tells me the fuse part isn't in yet, but I was informed that was already repaired. Then I get some excuse of I'm sorry we aren't usually this poor with communication but someone quit, but I was given a "safe guarantee" it'd be done by noon today. Well surprise surprise my husband finally gets through to them today and are told it isn't finished and that the team working on my car don't work today!!!????? This is an absolute joke. Almost unbelievable. We've been before and the service wasn't too good then either but you know...always give someone a second chance. There is no excuse for lying to a customer and never making contact to keep them informed. I have been through the week being kind, calm and patient but it seems that has been taken advantage of.

best experience yet!

I took my car in for computer issues with crank and oil sensors in March 2022. It already had new sensors for both. I was told they were both bad. After several calls about the status of my car, I received it back (with the check engine light still on) The middle of October with new sensors and I was told that the problem was the wiring. I was still charged 85% of the repair bill after waiting SEVEN MONTHS for the vehicle.

Very fast and kind customer service. Knowledgeable employees.

Everything was great about this place, started out by having a great over the phone discussion with Madison and then the service was fast and well mannered. Thank you to all the guys and girls that helped get my car on the road again.

AutoNation Volkswagen Audi has the customer service and brands that set it apart from the competition. Our experiences so far have been exemplary and we will be coming back.

2022 Update: Brought in my Volkswagen for an oil change at 1:30pm and told it would be ready by 3:30pm. I arrived back early and it was all set to go by 3:00pm! Shout out to James B for helping me save money by double checking if I had a oil change service included with my lease. 👍🏻👍🏻 Chad was my salesman during my visit, I have to say this was the most issue free car purchase I’ve ever experienced. Prior to arriving I expressed interest online in the specific model I was looking for, Chad reached out to me to see when I’d be available for a test drive. Upon arriving he remembered me and was extremely quick to set up the test drive. The purchase process after the test drive was extremely fluid and quick. Honestly, I’d recommend everyone yeas over to Autonation for their next purchase.

My car broke down again (2nd time) from the same failure. Volkswagen had forgot two screws from Factory. Adam and his team took excellent care of me and my vehicle. Id highly suggest working with Adam, Mike or Jakob in Service - as all three of these know what and how to handle situations. Adams been in the industry for more than 10 years.

I was seen as quickly as possible, 2 people ahead of me, and well attended to.

Update October 2022: I recently went in for my 70k service and the service department was super busy! They still checked me in on time and went over what the service entailed. I didn’t need to use a loaner or receive a ride so I can’t review that service. I can however review their service managers and their techs! They took good care of my car, and when I was going over the notes with the man at the desk, he told me that my tires definitely needed to be replaced much sooner rather that later. I asked him what tires he used and he actually took me to another service manager who used to sell tires! That man was just as kind and patient and took the time to go over 3 separate options and ask what I was looking for in a tire. I’ll be going back in a couple of weeks to have my tires replaced and have no doubt that will be done well and with great customer service as always! The service manager Chris was great! He took the time to explain what was going to happen during my service and also spent a good chunk of time going over my warranty with me. I had tons of questions about my warranty and he made sure I understood each answer before he moved on to the next question. He was very friendly and I’ll definitely be making the trip back up to Spokane from Pullman for future service

Had our car for several weeks. Fixed one issue, but didn't check on anything else (which had error lights on). Communication was poor. Had the car for 3 plus weeks without even touching it or calling. We had to drive in(over an hour away) just to talk to someone.

Always my only choice for service. Techs has great longevity and know what that are doing.

Service was awesome! I always service my VW here.

I came in for a recall on my front airbags. I made the appointment 2 weeks in advance, specific for this and nobody ordered any parts for this fix until after I brought it in for my appointment. I drove 300+ miles to this dealer for the fix. I live in Montana. Monday morning, I dropped it off. I was told I would be notified by text with updates. Tuesday, I hadn't heard anything so I dropped by to check on it. They told me that they had to order a part and it would be in that afternoon and would be fixed by the end of day. Again they would notify me with an update. Wednesday afternoon I spent 3 hours calling their store to find out why nobody has updated me and when this was going to be fixed. I got the run around about them waiting for a part. After much consistency on my part, they searched again for where this part was. It wasn't arriving until the following week. So...They failed to order the part for the vehicle when I made the appointment...They failed to keep me informed on the status of my vehicle.... They gave me incorrect information when I inquired about when it would be done....Bottom line...it was a recall and they were not getting paid for the job. I was put further than the bottom of the important category...So I went back home to Montana after they had my vehicle for 4 days with nothing done and a week of my time lost forever. I still need to get this fix done but it will not be with Spokane Audi..

Some of the worst service I have ever received. When I dropped off my car they were polite and attentive. Then I went 5 days with No update on my car. I repeatedly called and left voicemails as no one ever answered. What was supposed to be a check up on my car to let me know what needed to be done turned into a week with no communication. The second week after numerous phone calls I received a call back that stated my car would be done in 3 days. That day came and went again with no update or attempts at communication. By the time I got my car back they had promised me 4 different days that it would be done. Each time I called to complain about the lack of communication I was told they were understaffed. If you value good customer service, communication, and efficient work I would not take my car here.

Service was timely and the problem was a bit esoteric and the tech honed right in on it. Any time we bring a vehicle in for service we know the assessment will be comprehensive and thorough. Any issues of safety will be addressed, and we will be advised of potential future issues.

Treated with top-tier respect and they do a really good job on oil changes. The wait will be worth it!

Working with Zach was an awesome experience. He was very easy to talk to and very transparent about the whole process.

They always do a great job with helping me maintain my car

Waiting area sparse! A loaner car was provided when it was apparent that they couldn?t meet my deadline.

The whole process of buying our ID.4 was smooth and easy. Gavyn was knowledgeable about the car, providing expert help throughout the process. Chance led us through the sometimes tangled financial documents that he made easy to understand. The process of buying a new battery electric vehicle that is on the lot can be stressful because of the need to make decisions quickly. Throughout our decision-making efforts, we never felt pressured or intimidated even though we recognized the need to move quickly. Kudos to everyone for guiding us as we moved with alacrity through making a decision and buying the car.

Everyone here is super nice! We had a great experience buying my car without the typical pushy sales, they listened to what we wanted and help get us to that point. I recently went in for my first oil change and it was a super easy process and didn’t take too long.

I was told I didn't need an appointment to clear an ad-blue warning. Just come in and they would clear it right away. I arrived at 11 am. After half an hour I inquired about the status of my car. It turned out no one had taken it to the tech for service. After another half hour they said the tech had gone to lunch. The GM called him back in. I left after about 1 1/2 hours.

Salesman was incredibly knowledgeable about more than just Audi and VW. They were accommodating to affordable payments and placed me as the customer first every step of the way. What a great environment to purchase a vehicle in and what down to earth people to work with.

We had the pleasure of working with Isaiah to purchase our new Volkswagen Atlas! Within one minute of us pulling on the lot, Isaiah was out talking with us and offered a test drive of the Atlas. During the drive he answered every question in thorough detail and also offered various specs about the car we didn’t even know to ask about! Isaiah’s knowledge of the Atlas, along with other comparable cars, was extensive and just helped our decision to buy that much easier. After coming back from the test drive, Isaiah did not rush us at all and was very patient when discussing payment terms. He was even able to get us a deal at lower than our requested monthly payment!! As someone who has purchased and serviced an Audi through this store, I knew I wanted to keep my business here, and Isaiah provided even more reassurance that we were making the right decisions. Thank you, Isaiah, and Volkswagen Spokane!

I wish this was a positive review, but unfortunately it isn’t. We had a scheduled appointment this past Saturday at 8:30 am for an oil change and a simple recall fix. We were told the appointment would take at the most three hours. We hadn’t heard from the service department, so we called the service department numerous times and we’re not able to get through. We ended up calling the sales department and had them transfer us to service. We found out that the car had not even been pulled in to a service bay. We cancelled the service and picked up the car that sat there for four hours. The excuse was “we are understaffed”. We have never had a good experience at this location and have heard this excuse for the past couple of years. We will take our cars elsewhere.

The service was good, The shuttle driver was on time and very polite. The cost of the service was within reason for the work that was done. The staff were professional and informative.

Chris with Sales was awesome from the start. After the sale, I found an issue that needed addressed, and the Sales and Body Shop guys jumped right on getting it fixed. I couldn't ask for anything more. Customer service is really a priority with them. Thanks, everyone!!

I just had my car serviced and it was a wonderful experience. It was quick & I was comfortable while I waited. They were very informative & communicative. GREAT EXPERIENCE!

I inquired about a specific vehicle two days in a row. I was told I needed an appointment when I asked if I could just stop in and see the advertised vehicle. An appointment was made for today at 3:30. I explained I was coming from Coeur d'Alene. I put the address into my GPS and ended up at the lot nextdoor, still AutoNation. The gentleman looked into finding me the vehicle I had an appointment to see, come to find out it wasn't ready, hasn't been safety checked and not on the lot. Very unprofessional. when I responded to a text, I got a less than professional response. I will not purchase from you and I will not put a good word out for your dealership.

They took care of my oil change and did the recall that was necessary at the same time.

Okay, came in for a 10am service appointment. Here we are 4 hrs later. The only reason I knew anything was because at the 3.5hr mark I got up and asked what is h Going on. Answer I got was I don't know. Which is a half hour after my wife asked and they gave her the same answer. They finally called the mechanic to ask.... he told them 20-30min. That has co.e and gone. Yes we are still sitting here. So yell me what us the point of making an appointment. This is absolutely asinine. Service department doesn't keep customer informed at all.

Awesome experience at Audi of Spokane. Everyone was beyond helpful and they even delivered my car to my house! I would totally recommend buying a car here.

Great experience!

I love my Volkswagen Atlas CrossSport. However ever since moving to the area and needing to get work done by the AutoNation service department, I will never buy a Volkswagen or Audi again just so I won’t have to deal with this dealership. AutoNation is the only VW dealership in Spokane so they are the only authorized service center. The next closest is in Idaho. I have had a lot of trouble scheduling an appt because they do not have any capacity and are scheduling out 1+months in advance. That is, if you can get anyone on the phone to schedule an appointment. Currently I have an airbag sensor that needs fixed and I can’t get ahold of anyone to see if they have the part or can schedule an appointment. They are understaffed and and overwhelmed. Additionally, they only do not have loaner cars to use and did not tell me they provided a shuttle service through Lyft until my 2nd appt. I would advise anyone think twice about buying a Volkswagen or Audi in this area due to this issue alone. Update 9/9/2022 Unfortunately, the unprofessionalism is still rampant in the service department. The have moved to an unreliable shuttle system that is not always available. After months of calling, I found the best way to reach the service department is to call the sales floor and ask them to walk over to get someone on the phone. I recommend anyone who needs dealer service take their car to Post Falls Volkswagen.

Dante, our salesman, was excellent, very personable, very knowledgeable.

Excellent service with new management and staff.

Even though this dealership is slammed and crazy busy, when I brought in my car last minute due to a broken piece that rendered my car partially unusable, Jacob gave me a guarantee that they would fit me in and make sure they got my car fixed the day they got the part in. And, low and behold, the day the part came in (just a day or two later), my car was fixed and back in my possession, easy peasy.

My daughter was driving to WSU to start the fall semester and her car broke down outside of Washtucna. We had it towed to AutoNation Volkswagen Spokane two and a half weeks ago. I live in Western Washington, so can't exactly drop by. I've phoned multiple times to talk to their service department. I have NEVER been able to reach their service department by phone. I talk with the business phone assistance folks and they say they will always have someone from service call me, but I've received only a text from them in the past week and a half, and it was a mistake about another car. Customer service is absolutely horrible. Recommend not ever using them.

Amazing service !!! Mike, Adam, Jacob and Scott are a godsend! This place is gonna rock with it’s new 21 lifts!!

Scott was amazing

Isiah did an awesome job. He answered all of our questions and worked with us on a good deal.

Very friendly staff, knowledgeable, though they need more people on board to make it thru the day

The salesmen were really nice and I found a wonderful little car that I love and was a very reasonable deal. However it took forever to get anything done so that was the only downside but it is a car dealership so c’est la vie.

It was great looking for vehicles here when I needed one super fast! Their process was quick and easy, their staff was awesome and efficient as well. As first time buyers there was a lot of anxiety with finding the right vehicle, but Jason helped us out! We now own a nice Buick and have loved every minute!!

I received the best experience

Running a clown show over there. Made an appointment for recall a month out. It was never scheduled when I brought it in (person was let go since). Anyway, they squeeze me in which I appreciate. A week goes by, no communication, can't reach anyone at service. Calling to sales gets picked up immediately but still no update on status. Drive down, talk for 30 mins to find out nothing has been done in a whole week except an inspection (a week to do that?) and need to order parts now (how are they not ordered yet??), another minimum 2 days. No loaner cars available (one of the biggest VW auto dealer in Spokane they claim ). Owners and managers should be embarrassed. Update: was quoted 30 mins for car pick up. They never brought it over from service to dealer. Absolutely incredible lmao. Adam was extremely helpful.

We got a good car for a good price. That's the reason we didn't leave. They replaced the brakes on the jetta we purchased- their shop doesn't know how to scrub them off so they have been squeaking and smoking. I had to look into that myself to find assurance that's normal if a shop is slightly careless when they put them in. Not the best communicators, as they were plenty agreeable to some things until they had my signature on a document. You'll be treated differently if you turn down their financing, and I guarantee the process will take longer, and they'll try to convince you to let them run your credit for a loan even after you say no. The entire process slowed to a crawl after we firmly stated, not for the first time, that we had our own financing arranged and didn't need theirs. They owe us a windshield as part of the deal, the salesman promised us a call the evening we purchased to update us and he never followed through. I have a feeling I wl be fighting with them over their promise to replace it, based on the fact they won't even keep their word over a phone call. The moral here is that if you're willing to put up with some very sub standard service, communication and treatment, you'll likely drive off (eventually) with a decent deal.

Horrible

We purchased used from the dealership and were given absolutely first rate care, support and courtesy. They took care of everything so that we had an easy time making the transition. This was very nice because our previous vehicle was written off in a hit and run. It was nice to have less to worry about. I would buy again for sure from them.

My experience was great , Especially because Gavyn was awesome , he was entertaining, he had a good attitude, he made sure everyone was satisfied , and he made sure we had our input about the car quickly reported , I recommend gavyn .

Isiah was more than helpful with the entire process, couldn’t have ask for a better rep. Would definitely recommend to anyone looking!

The entire team at the Spokane Valley office was fantastic, one of the best buying experiences I have ever had. Will definitely be back.

I returned a leased car here. I was told I could either drop the car off with the keys, or they would buy the car from me - I chose the latter option and due to the estimate of the car being greater than what I owed, I made $700! They were so helpful and kind!!

I brought my VW in for service, they were kind and speedy in getting work done I tell all my friends to go there

My car was at this location for 100 days. I was completely stranded. Scott told me my car would be "started next week by our ONE technician." It took me 14 weeks to get my only transportation. I waited for your 1 tech to take 2 separate week vacations, get covid and waste a bunch of time telling how they couldn't start labor on my car because of the warranty not being explicit that they were not going to pay. Labor should be started asap, or I shouldhave been offered a loaner car. Different employees would answer the phone, when I could get through, once per week, after calling all day and say the last person I spoke to is no longer with the company. A huge corporation like yours should be able to run somewhat more efficiently than what was presented here. Maybe pay people more, or treat them better. Truly, one of the worst professional experience I've ever encountered. Hours, days, months, 1/4 of a year!

My experience was top notch. I would shop at this dealership again.

I made an appointment for a 120,000 maintenance, as per usual. But the break pads wore out, so they were pleased to expand my appointment to repair the breaks as well. I found the crew to be a new team, whom I found friendly, efficient, and honest. There was no "up selling." When I had a safety question they also fit me in right away, and didn't charge me.

Friendly and knowledgeable sales staff. Service is improving. James is apart of the new staff and he did a great job taking care of me! I enjoyed my experience and will be returning.

Great experience! These guys are awesome and I’ll be taking my car back to them for sure!

I brought my car in for service last week and I was beyond thrilled with my experience. The team was so friendly and professional. Thanks guys for a job well done!

Soon as I arrived, they didn’t hesitate to start vacuuming my vehicle. They were very professional and courteous. While my vehicle was getting maintenance on, they walked me around the facility and showed me where everything was to make sure that I was comfortable while I waited. They also printed out paperwork at the the end to show me what was done and what I needed to fix. And also, I found out at the end that my oil change was free! Saved me money! Excellent Service! Thanks So Much Volkswagen of Spokane! Tamiko 🙏😇💕

Great customer service. Chris my sales guy rocked. This place the best in the valley.

I will never go anywhere else. Isiah is the best salesman’s…he went above and beyond to help me get my new Atlas. Jordan in financing was the best too.

Running a clown show over there. Made an appointment for recall a month out. It was never scheduled when I brought it in (person was let go since). Anyway, they squeeze me in which I appreciate. A week goes by, no communication, can't reach anyone at service. Calling to sales gets picked up immediately but still no update on status. Drive down, talk for 30 mins to find out nothing has been done in a whole week except an inspection (a week to do that?) and need to order parts now (how are they not ordered yet??), another minimum 2 days. No loaner cars available (one of the biggest VW auto dealer in Spokane they claim ). Owners and managers should be embarrassed. Update: was quoted 30 mins got car pick up. They never brought it over from service to dealer. Absolutely incredible lmao. Adam was extremely helpful.

Let me say first off it is very hard to get a hold of any one in service department (that is why two stars). I think the numbers on line may not be working. So someone should check the and go through the number sequence to see if they are correct. Since I don’t live in the Spokane area this is very convenient for me. Now when I do get a hold of some one they are friendly and helpful. Inside the department there seems to be some miss communication. I was told I would receive text messages on updates and that it would take 1-1.5 hours for my service. I never received a text and 4 hours later I started calling to see what was going on.

Currently in the process of getting a new 2023 Audi and Isiah Gosney has been my salesperson. Super helpful with breaking things down and helping me understand the process. Ask for Isiah anytime you stop by!

Chris was outstanding

Isiah is the man! He was straight forward the entire time and was able to work with me on my trade and got me the absolute most for my trade in. Definitely go see him if you want good customer service!!

Isiah and Jordan are the best~over the moon with my new Atlas VE

Jordan was absolutely AMAZING!! Thank for my Audi!!

Jordan was super helpful, very knowledgeable and not pushy. Had a great experience where normally I'd get anxiety or overwhelmed.

Very pleasant experience and Dante Leaf was very helpful and full of knowledge! Answered every question I had with ease. Definitely ask for Dante if you want to have a seamless sales process!

Great experience with Jordan R. He was very knowledgeable with each car that was on the lot which made our decision so much easier. Would definitely recommend Jordan R at Auto Nation in Spokane Valley. Thanks Jordan!! We love our new Volkswagen!

Great experience Chris was outstanding

My team was great. Chris Driggs and Jordan West were able to work with me and get me my dream car! I would definitely recommend Autonation Volkswagen Spokane for your car buying needs. A purchase that I definitely felt great about!

Thanks to Eric and the team down there. I was able to get my dream car.

I think my experience was the result of a series of unfortunate events. It's rather hard to give an overview of my repair without going into details. Instead, I think it would be better to describe the events. Mainly, the ongoing construction of the new service dept. Apparently, it has been plagued by delays and completion is long overdue. Because of this, service work is performed at another Auto Nation site. The problem with this is the lack work space and staffing created by the shared working facility. Adding to this is the confusion and communication issues that come from separating customer service dept. and the actual shop. This cannot be overstated. Over the period of several months. I worked with several people who really tried to keep me informed and perform the needed repairs. But, because of the situation, this wasn't always the case. I would expect this to change for the better once the new shop is completed. It's too bad the project was affected by COVID, labor and supply chain shortages, and the unforeseen issues that pop up with any construction project. I have had conversations with the new general manager regarding my experience and I think he's the guy who can lead the staff to get this dealership back on track. Of course, it's not going to happen overnight. I don't know why anyone would expect it to.

Had a great buying experience with Zach! He was very professional,personable,accommodating of my time and made sure everything went as smooth as possible since I was from out of town. I appreciate the time spent from searching for the perfect car until I drove off the lot!

The sales part of the experience wasn’t too bad. I did have to wait for my car a little longer since it was just received and they hadn’t started their process of inspecting etc. Their detailing of the vehicle was pretty bad. It was a sad attempt to clean out the interior. The exterior was horrible but not as bad. For example I found candy, candy wrappers and old food under both seats and dried coffee all over the cup holder area. The worst part about all of this? I spent 40k on a used car and they couldn’t even check the air pressure on my tires. Driver front 21 psi, driver rear 22 psi, passenger front 32 psi and passenger rear 24 psi. Regardless I still love the car but I no longer trust Autonation to touch my car ever again.

We came in thinking we were getting a Audi SUV but the sales people figured out what we really wanted and we could not be happier with our truck. very accomodating and gracious sales staff. Thank you for making our day.

Took my car to check what I wrong with it at 7:00am, I have to called them to find out what is wrong, took me 4 times to get a hold of someone, I have to call a different department to get a hold of service department. Then they told me that they need to change the thermostat and will take 8 hours to do the job and can not get it done until Thursday. Really, i took my car at 7:00am, you have my car for 7 hours already. On top of that the scratched the hood of the car. No acceptable. Costumer service is the worst now. Even, I think they not even check my vehicle

Experience was good for our 50K mile check up/inspection and oil change. No wash was provided as it typically is sanitized, vacuumed, and washed and ready at pick up. Not sure why it wasn't washed? But service otherwise was top notch! Will go back! Kind folks to deal with.

Took my car to check what I wrong with it at 7:00am, I have to called them to find out what is wrong, took me 4 times to get a hold of someone, I have to call a different department to get a hold of service department. Then they told me that they need to change the thermostat and will take 8 hours to do the job and can not get it done until Thursday. Really, i took my car at 7:00am, you have my car for 7 hours already. On top of that the scratched the hood of the car. No acceptable. Costumer service is the worst now. Even, I think they not even check my vehicle

Customer service is bad. They don’t answer the phone to check on repairs. When they do there are conflicting stories on your vehicle and what needs to be done. Don’t expect a call back if you leave a message.

Always professional and very nice.

Reps were courteous and professional. Wait time for service of vehicle was relatively short.

Had my car for ten days. Nobody answers the phone at service dept. They do not return calls when you leave a message. I physically had to stop by to get information what was b being done to my car.

I hope my experience was out of the ordinary, and there isn't enough space here to fully describe the whole thing. But, to sum it up It seemed like it mostly the result of the construction project at Valley VW, and the service dept. relocated to another Auto Nation site. The confusion and communication issues that arise from that situation turned out to be formidable. Because of those conditions, along with staffing problems and supply chain delays that have become normal these days. This experience took place over several months instead of days. However, I had the use of my car for almost all of that time, and a loaner vehicle was provided twice. The staff seemed sincere about resolving the issues, but under those conditions, one could tell that morale was a problem. Still, the folks that I had contact with were pleasant and helpful. But, as time went on, I began to get frustrated at the delays, and staffing issues. But, finally Ken, the new general manager found himself as the new service manager just at the same time as the parts were located. Repairs were completed, and everything seems to be working great. I would like to thank VWofA, and Auto Nation for honoring their warranty and providing the services needed to get me and my family back on the road with a properly working Touareg.

Keep up the new improvements on services. The previous year I had brought in my vehicle for service and it took half a year to be repaired. This time it was in and out quickly

I was helped with the best people plus I was in and out with my Vehicle

We made an appointment to see a VW iD4. Came in and met Spencer Mittan the EV specialist who gave us a tour. My eyes wondered to the Audi e-tron parked nearby. We went for a test drive and we were sold... on the car, Audi Spokane and... Spencer Mittan. What a great knowledge base and Spencer is a great educator! We ordered a car after spending time searching for incoming options in the PNW. Found a car and we were kept in the loop while we waited. The car arrived and it was perfect! We love our new e-tron! Thanks Audi Spokane!

Usually sitting and waiting for your car at a dealership is very boring not here it was quite interesting many different cars came in some beautiful sports cars and of course I had my two little puppies and they became the greeters for the door people were very pleasant there they greeted you they were happy to have you.

This staff is very informative and efficient. Always happy with the work they do.

I called to schedule a service appt and left 2 vm about problems w/ online scheduling, no response. Ended up using chat online to schedule & only appt 1 mo. out. Discount price expired. Found half filled water bottle in car. Understaffed, unconcerned, overpriced.

Sales was awesome . But there was no customer care . My lights were out on my jeep and the winch on the jeep would not work. So I called they said sorry it can't help you and it was the next day after I bought it. So check every thing before u buy .

Dante was very helping in getting my Car no hassle and I got the car I wanted!

Dealership is under construction, I think it will be very good when they are done

Highly recommended. The staff are friendly and helpful. No high pressure sales, just helpful people.

I worked with Jordan, and originally came in for a different car than what I bought. He was honest with us in telling us the one important thing about our new car was not in the car that we were looking at. We found another option, it was a little out of my price range - but everyone was able to get our payments to a price per month that was reasonable and feasible. Car shopping is kind of daunting, especially when you don't always know what you are getting yourself into. Overall, we were very pleased. We did not feel pressured into buying a vehicle, and every one there was very friendly.

Great overall experience. Brandon listened to what I was looking for and found the best fit.

I was shocked to look this place up and see lower review scores than what I experienced. I was looking for a car for my daughter for months and a VW Golf popped up on auto trader which was at this dealership. I’m from out of state but was willing to travel to get the right car since the Golf’s are pretty hard to find right now. I reserved the car through their website. It didn’t even require a deposit though I was willing to do that if necessary. Their website system for reserving was good and the next day the online sales manager called to work through details and put me in touch with Gavyn who was a new sales guy (just graduated high school). Gavyn did a video walk around of the car for me via FaceTime. I booked a flight to pick up the car. Gavyn was sick the day I flew in so Jordan stepped in. He picked me up from the airport which was super nice. Great guy, friendly, honest. Did a quick test drive and the car was indeed what they said it was, which was a relief after flying up there sight unseen besides FaceTime. Paperwork was a little slow because their usual finance person was out sick so a woman from the Subaru dealership stepped in to process everything. Although she offered a bunch of extras as dealerships always do, she wasn’t pushy at all. Because I was buying from out of state they set up all the registration stuff for me which made it super convenient. The DMV’s across WA and CA are slammed so it took a few weeks but sure enough the registration paperwork was all in order and as simple as could be. There were some rubber floor mats we realized we’re missing when I picked up the car. They had them shipped to my home address. This was literally the best car buying experience I’ve ever had and I’ve purchased at least 10 cars since my early 20’s. I’ve had some other positive experiences and some negative ones as well. But honestly, the team at this dealership was incredible. I kept waiting for the bottom to fall out and for some terrible surprise based on general car buying experiences but I can vouch for Spokane VW without any reservations at all. My next VW or Audi purchase will absolutely be with them as well, regardless of them being out of state just based on this experience.

Great service and nice people helping! Thanks to Chuck for shuttling me to work! I so appreciate all you guys! thanks!!

great service and the salesmen went out of their way to find what would work for me

We replaced a battery and oil and filter on our 2009 VW Jetta. The service was friendly and the cost was competitive. We would recommend AutoNation Volkswagen in Spokane

I highly recommend mrs vanessa william to everyone looking for Forex and Bitcoin trader. Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 in to $13,000 in just a week, mrs vanessa my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs vnessa william contact her via Email: vanessawilliam353@gmail.com WhatsApp: +1 (336) 612-4060

I had by far the best vehicle buying experience ever the moment I walked through the doors. Everyone is very friendly and welcoming. Gavyn listened to what I wanted in a vehicle and found the perfect one for me. Finance made sure I understood everything and was very transparent. No tricks, weird fees, or shadiness. They really do treat you like they are helping a family member here and not just another sale. I highly recommend!

We worked with Jordan Rusin to buy a 2022 Atlas on Memorial Day. It was a wonderful and straightforward experience. Jordan was very kind, communicative, and super helpful. The financing process was quick and straightforward. It took less than four hours from the time that we arrived to test drive the vehicle until the time we drove our new Atlas off the lot. I highly recommend working with Jordan and AutoNation Volkswagen!

Scheduling was easy and the GM even delivered my car to me since I wasn't able to pick it up before closing time. Thanks again!

We were out looking for a new car (where we could find a place that actually had inventory) and right away we were greeted by the manager, John, who directed us to a salesman. Brandon and John answered all our questions, got realistic fast results for our trade in value and worked with us to get the perfect price for our new SUV. From start to finish EVERYONE (even people who were not directly involved in our sale) were super friendly, knowledgeable, and welcoming and we drove off in our new car. We were not expecting to buy that day, we were not pressured to buy that day, but everything lined up and we couldn’t be happier! If we weren’t moving out of state in a month we would continue to do all our business with this company and dealership. I HIGHLY recommend this dealership and their team for buying, leasing, and even trading in!

Nice friendly

The experience was educational for both sides, it tested my patience and endurance in holding up to my moral values of working hard to not become one who thought of only myself, and also to show that the end result could be an out come that would work out for both sides. Meaning that because of the way that Ken (the new General mgr for the service dept) worked things out it then become a positive thing and i was then able to show that i was thankful for the service. This also means that if i was to be in the local area for any period of time and had to have service again, I would highly consider the way that I was treated, and that the end result was good, showing that in the end the dealership was not being just as many would say "a lover of money", they actually put together there minds, saw the whole puzzle, worked on the pieces and then worked it out with me. Yes, without going into the whole problem it was discouraging in the beginning, but with working on principles from God's word the bible , (2 Tim 3:1-5) realizing that as Christians we all want to be learning and applying what we are reading from God's word. Appreciation abounds, that Ken was also applying fairness , working things out with the team and seeing that the puzzle still needed to be fixed he did it successfully. Robert Framstad

The guys at Spokane Autonation VW are helpful, non pushy, informative and knowledgeable. Highly recommend them.

I knew going in how long the oil change and 30K inspection was going to take. I had no issues with the service at AutoNation Spokane. What I have issues with are these items. Setting an appointment is like pulling teeth. It sucks. I realize they are under construction at the moment so understand having a long lead time to set an appointment. Their automated system (set appointment via mobile device) simply does not work. Getting to speak with someone in the service dept is also a challenge at best. I ended up calling the sales department, they understand customer service (and pick up a ringing phone) and finally inspired someone to take action. I tried to get through to set an appointment for over a week. I left numerous messages with none of them being returned. When my vehicle was returned to me the seat position was a train wreck. Alll the way forward, all the way up and tilted back as far as it would go. Same for the steering wheel. It felt like what a practical joker would do to someone if they really wanted to mess with you. I saw the person who returned the car to the lot location. He was not vertically challenged nor did he have elastic arms to reach the steering wheel. Petty? Possibly but not something I would expect from a dealership who hopes to have customers return because of a good experience. My trip odometer was also reset to zero. I track mileage for work, this was NOT convenient. I will say that while in the waiting room an employee (sales person?) Offered and delivered a bottle of water. this was a person who simply and cordially offered to make the wait more enjoyable. Kudos to him.

Purchased a new atlas from Eric and the process was great very easy

This was probably our best car buying experience so far. My wife loves the Taos, and we really appreciated all of the sales staff we worked with, John, Dante and Chris. We worked mostly with Chris who has been just as great to work with after the sale as he was before. Would absolutely recommend Autonation to anyone looking for a VW/Audi.

Top notch crew, my car got in was diagnosed and repair same day! Even sent me a video of what my car needed! Would defined recommend.

Scheduled a tune up and tires Volkswagen Beetle bug wish me luck it's a thing I love my car... update now I feel this experience has been helpful thanks 😊

I gave AutoNation Volkswagen 5 stars because of the new general manager Ken. He seems like the energy the store needs badly. I'm looking forward to all of his plans especially for the Volkswagen service Drive. Open up that wall on the left side so it's similar to the Audi service Drive.

I went in to sell my car and ended up trading it for a new and better car!

Absolutely great experience! Brandon was incredibly helpful, knowledgeable, listened to what I wanted and was so very nice. I definitely recommend going to AutoNation

I recently bought my 5th car from this location. Always a great experience. Eric and Zach are an awesome team. Eric helped “Meland” on the perfect golf, and Zach worst gave the “best” vehicle delivery. Super happy!

Eric and Zach were awesome. Just got a 2016 Golf, they handled my car buying experience with speed and efficiency. Eric helped “Meland” on the perfect car. Zach worst provided the best delivery. Thanks guys.

I had the best experience buying my first Volkswagen! Gavyn Witcher is so kind, professional and easy to talk to. It was like talking to a friend. He knew I really wanted a red Tiguan and to my surprise he found one! I enjoyed my time with Justyn and Mike also they really made the whole process as painless as can be. So happy I am now part of the Volkswagen family. See ya Hyundai 😘

Chris Driggs went above and beyond to make sure I was well taken care of. When you go to Autonation Volkswagen, make sure and see him for the best customer service and experience!

The general manager is the only reason this experience was positive. Ken VanHorn made a bad situation into a positive one.

If you need or want a car go to Spokane Valley Volkswagen and see Gavyn. He was patient, kind, knowledgeable and very professional. Justyn in finance and Mike were so awesome and fun to work with as well. I had a really great experience buying my first Volkswagen. I look forward to working with you all in the future.

Eric was super helpful and attentive. He found my needle in a hay stack. The car he found and I bought has everything I wanted. The process was quick and relatively easy paying for it, I did not need any financing. The interior cleaning crew was not as thorough as I had hoped for but maybe they will offer me another good detailed Complementary cleaning down the road. They replaced the windshield, which was super fast and easy too, thank you Eric and Grizzly Auto Glass.

Got to test drive right away, loved the car, the sales person was super nice and had a great experience with him. But the whole process after is a big time consumer as you would figure when buying a car.

I initially tried to call and make an appointment but no one answered the phone. I left a message on my 2nd try and no one returned my call. Finally, I chatted with someone online and got an appointment for the next day. We brought the car in at 8:00 a.m. and was told it would be done about noon. No called by 3:00, called service desk, no answer, left message, no answer. Finally we drove down and the car was done but was at a different location due to remodeling of the service Bay Area (understandable). I had to wait an additional 10-15 minutes to get car. I heard from another customer that they had made phone calls and no one answered. Also, you have to stand against a wall at the service desk and the area is quite small; it needs remodeled also.

I scheduled 2 appointments for my daughter with the Service team. In each instance, she elected to wait on-site based on the staff's feedback for estimated time to complete the work. In both cases, the time to complete extended several hours past what they originally told her. Further, when she asked for updates after the original time had passed, the team wasn't accurate in providing a new completion time. Since my daughter drove from Pullman so we could get the work performed at a VW dealership, it was doubly disappointing, as she had significant time invested before setting foot on property.

We just bought our Dodge Durango from here and the staff was very helpful. Eric listened and understood what we wanted and helped us wait for the right one to come. Gavin and Eric did such a wonderful job getting us in exactly what we wanted while other dealerships tried to put us in what we didn’t want. Thank you so much guys

Bought a truck and they did an awesome job on the sale and also the trade in.

Since taking ownership of our VW Eos eight years ago we have always had it serviced here at Appleway Auto Nation. Dropped off the Eos in the morning got repairs finished the next day. Thank you for the quick service to my wife's car.

I bought my 2022 Taos on Saturday and I’m in love! I also had my best car-buying experience ever. Dante was friendly and knowledgeable. Justin made sure I got the best deal possible while still getting my husband and I out the door quickly. Thank you!

Excellent buying experience everyone there was a pleasure to work with. Thanks!!

It was not fun dealing with the service department. I recommend post falls for any vehicle needs.

I really appreciated them taking care of the recalls while I was there for maintenence, since our drive is almost 2 hours.

Honest and fair prices for good quality vehicles!! I found a 2018 Audi SQ5 and went to this dealership the next day, and had the vehicle the next week! Spencer is really great to work with when trying to find a vehicle and is very knowledgeable! I definitely recommend this dealership!

They have always been friendly. I have no complaints with my over experience with them.

I was in the market for a new midsize SUV to replace my Audi A4. I have driven Audi for years and originally was in the market for a Q5. However someone suggested looking at the VW Tiguan. At first I thought, no I'm not a granola eating hippie a VW isn't for me. But I begin to research them online and after a bit of research I decided to go check one out. I originally went to a local dealer near me to look at one. The salesperson showed me one and we even took a drive, however throughout the process the salesperson was texting or playing games on their phone. I liked the value of what I saw and the reputation of VW as a robust and reliable vehicle. I decided to give Audi/ Volswagon Spokane a call since this is were I have been taking my Audi to be serviced for years. From the first phone call the customer service was excellent and throughout the purchase process. I had a lot of questions and they answered them in a professional manner. Every team members was extremely knowledgeable about the vehicle. So my mind was changed about my previous outdated stereo type of VW. The new VWs are sporty and classy. The team members at VW Spokane

They were wonderful, answered my questions, and didn’t mind me looking and test driving numerous cars over a few weeks. Nathon was patient and had every vehicle waiting and warmed up on winter days. When I decided the color and options that I wanted, nathon let me know when my car arrived on the lot. Thanks guys for all of the help.

Great customer service and understanding of the vehicle. Buying process was pretty simple and fast.

It was a very easy process and they offered to hold a vehicle for us while we were out of town! Also, very knowledgeable staff that made learning about our new Atlas easy! Thank you for the 5 star service!

After my husband and I were being jerked around at different dealerships, just to find me the car I want, Autonation VW was a relief. We had done research and knew exactly what we wanted. When the other places told us no or they tried to convince us to get something else, Eric knew the 2022 Tiguan was what I wanted, and I wouldn’t settle for less. Between him and Justin, they made it happen! I have my first new car! And it the one I wanted! I also very much appreciate Gavin, who helped with the technology in the new car, as I was lost with it. He was patient and kind, and a respectful kid. We are very happy with our service, and will come back in 10 years to get the next car! Thank you, guys!

Easy peasy. No nonsense. Fast and convenient. I will be back.

We appreciated the time Chris took to show us the VW’s we were interested in . He was very laid back not pushy. Made sure we had the information we needed to make a decision . We felt we were treated more than just a number . Justin also was great to work with. We are very happy with our Atlas Cross Sport. Definitely would recommend friends to see you guys .

Nathon was patient with me and went above and beyond to get me into something more affordable and more efficient. They stayed late to make sure I would be able to take my Tiguan home that night. Thank you!

Very fast and easy. Tyler, Brian, Austin, and Andrew were amazing, knowledgeable, and detailed with the process. No Games and no pressure even at the signing time. Well done!! I wasn't sure I'd ever go back to Autonation after a bad experience at AutoNation Toyota. The people at AutoNation Subaru/VW changed my mind and gained our respect and business back. As a frequent buyer we will go back to them.

Painless experience found a vehicle quickly on time

Leased VW Jetta from dealership in Delray FL & they couldn't have been less helpful during buy out. However Justin C. from Auto Nation went all out with helpfulness. Flew from Boca Raton, FL to Spokane for buy out..... long flight was well worth the professional assistance. It all started with a phone call ...... impossible in Delray FL. Justin had help from the Auto Nation team & my transaction ended with a real hand shake! I traveled from one of the country to another to buy a VW from Auto Nation. Thanks for all you did to help me purchase my 1017 Jetta. Happy customer Mary Catherine Ross

I have been reading all of the reviews and I have to admit I didn’t have a bad experience as everyone else has had with the service department. I didn’t have much wrong with my car and they only kept it for the day. I bought my car there too and had a great experience, too.

Would not recommend getting your car repairs done at the service center. They have had my daughters car since September 9, for a blower motor and tie rod end repair. It is now Oct 27, there has been little to no communication from them and they rarely answer phone calls from my daughter. If my daughter calls from a different phone they answer and pass her on to the service manager, who is always too busy and never seems to be able to call my daughter back. At this time they have had the car longer than my daughter. It has been a miserable experience.

Bought a car July 31st with one thing that I was told would be fixed and is covered by warranty. Had an official diagnosis so they could order parts. They told me maybe a week. First red flag I guess was that 3 weeks later I still hadn't been called even after I asked the salesman and he said parts were in. Finally got an appointment Septmeber 9th. Since it is a used car I figured something else might pop up and it did. After hearing an odd noise my dad checked it out. The bolt holding the tie rod was literally almost off my car. So the day of the appointment I brought that up. Then they had to order more parts to fix that. Then the original issue was not what they thought so the original parts they ordered were no good and then now warranty doesn't cover that. I was calling almost every day for some sort of update and then my phone calls were not being answered unless I used a friend's phone. I can understand parts taking awhile to show up and people being out sick. BUT. It is October 26th and I STILL DON'T HAVE MY CAR. It took over a month without a vehicle before they finally got me a rental car. I've made my first and 2nd car payment without my car. I regret doing business with Autonation Volkswagen. I want my car now.

There are several reasons for my review. First, it took months to get an appointment. After 8 calls to the service department went completely unanswered, the phone rang endlessly with no answer, I made an appointment online. That’s the only reason for the second star, it was easy to do online. BUT the calendar showed zero open appointments for an oil change, only finding an opening 7 weeks out. Second, I showed up for my 9:30 appointment, on time, and notified the service advisor that I was waiting for the car to be completed. I asked if they could look at the turn signal in the passenger side mirror to see why it wasn’t working and was told it was 150$ just to diagnose the problem. Politely declined as that’s ridiculous. Then the service advisor told me they would try to have the oil change completed by 12:00. I have never had to wait 2.5 hours for an oil change. I then reiterated that I was waiting for the oil change to be completed and he didn’t even acknowledge me. I went into the waiting room to wait, overhearing several other customer voice the same frustrations as I was having. One customer stated that she had to drive down to the dealership to get an appointment because her 10 plus calls to the service department went unanswered. Another customer was told that her car was finished and would be pulled around in 10 minutes. She was still waiting for her car 30 minutes later. After 2 hours and 45 minutes I stood from my chair and started walking around the show room, only to find my car parked out front, apparently finished with the oil change. Walked back into the service bay to ask if my car was done, they grabbed my keys and checked me out without another word. 112$ for a simple oil change and they did not even wash my car, or go over any findings from the multipoint inspection. The communication was horrible, between members of their own team, and with the customers in the waiting room. I will never take my car to be serviced by this dealership again. Extremely disappointing.

The only downside was the amount of time i had to wait for my appointment to be available. Everything else was great! Staffing issues are only temporary, once they are back to normal this place will be running like a cheetah.

I will never come here for service again took 3 hours for oil and filter change the when I got my car had finger prints all over it and rear bumber was dented and a hole it . watch out if you decide to do any service with them.

Work never completed, Didn’t listen

Don't waste your time. Make the drive to Post Falls Volkswagen. I have been waiting for a call back for 10 days on an issue. I have left 4 messages for service "manager" Ray Jones with 0 communication. I have some warranty work I need done, and they want nothing to do with the problem. When I call, I get put "on hold" then get hung up on. If you want quality customer service, look elsewhere. They make excuse after excuse and have no follow up or communication.

It couldn?t be better. It was fast, well done, reasonable, friendly, and efficient.

Quick fast easy moves from California and got my car within a matter of 4 days excellent service all the boys are delightful

Weakest Link: Service. If Audi understood the multiple customer service failures I have endured during the course of ownership they would be embarrassed. I have never worked so hard as a customer to manage expectations, communicate, leave voicemails, emails, personally stop by the dealership simply because a Service Advisor, or Service Manager or GM for that matter fail to provide downstream COMM. FACT: Audi has had my vehicle for ONE month, I still don't have results from Service, no expected day for pick-up either. 1 MONTH GONE. I think Audi Spokane should make my car payment for me, don't you? After all, it sat on their lot, didn't get needed repair, and I didn't get to drive it because of their negligence. Customer Service FAILURE. You would think in that time SOMEONE from SERVICE could have picked up the phone and given me a status update- a courtesy call, after all its Audi.... nah. Speaks volumes.

Justyn, the uber affable salesman, was not only tall in stature but tall in service, people skills and that infectious ?how can I make this an enjoyable transaction for you?? attitude let me know I was back home at AutoNation (4Runner in 2011 AN Toyota!)! I?m happy with my new boo...Passat..that Justyn and the manager make happen. And me happy! I will most certainly pass on the grooviest salesman?s name...JUSTYN!...to fans, friends, family, folks...to come get their impeccable German built driving machine. Backed up some really swell folks! Trur pros!

Theresa was fabulous as always! She was quick and responsive

It was easy to schedule appointment . i was met on arrival and my options were clearly explained to . Everyone was so helpful, giving me interim reports on progress of repairs. Facilities were so clean and comfortable. Very professional staff and environment.

John was very patient and helpful through the whole process. The dealership took good care of us and I would recommend them to anyone considering a new car.

Great service! Got my car in and out in no time.

I drove up from Sacramento to buy a used car from Autonation Audi / VW of Spokane WA I could not have been happier with the sales / finance and service depts. in face everyone at the dealership was friendly, welcoming and extremely easy to deal with. Sure they had the rare car I wanted at a great price, yea that’s their job to get you the car you want at a great price and they do that very well! They also make the car buying experience, something that can be very stressful ... Easy and straightforward, no hassle the way it should be! I would honestly buy another car from this dealership and their team !!

I just had my VW serviced and the service department was as nice to me today and the sales department was the day that I bought the car. Great group of people at Audi / VW in spokane!

I had been wanting a golf for years , I was happy with the service at this dealership, very helpful and friendly!

3rd car purchased here and every time I?ve had to get offers from dealers around the PNW to get a decent price. Other dealers give lowest price first call. This dealer insist on playing old school negotiating games. They will eventually meet prices if you don?t want to travel to buy a car.

Great sales team and financial team Great experience

Had a great experience. Just needed an oil change, was told it would take 1.5 hours. It was done after about an hour! Before it was done I got a full rundown of the inspection and cost of future repairs. Will definitely be coming back for those repairs soon.

Careful taking your vehicle for repairs to this place. I was quoted $599 for a front light bulb just part. I called the dealership out west where I bought the vehicle and they said under 300 installed and were wondering why it is soo expensive. Definetly shop around. I am taking my vehicle back to where I bought it for servicing. I will have them look it over too. And install a single light bulb for under 300 including 15 min labor charge.

We had the best service and experience buying a New Car at Auto Nation. Our salesman Zack and Finance manager, Ron were the very best. Each was very considerate of the Virus and Keeping us safe etc. This was an easy and enjoyable experience compared to any car buying experience we have had.

Great service and a super friendly team! They went the extra mile to accommodate all my needs. Special thanks to Christopher Driggs who really did an amazing job getting everything done for me and setting me up with the new Atlas. I love the car!

I brought my car in for a simple update to the system. When I returned, my car had been checked over and serviced. Thank You for the care and kindness. I will certainly return.

Received a flyer for a recall, scheduled an appointment over the summer, they claimed this was to fix it, that was not accurate. They ?verified? the problem, rescheduled to November as they didn?t have the part. Brought the car in on Sunday to drop it off, they had all day Monday and were unable to fix the problem because it did not meet threshold with VW. Note they are claiming that we have to have the check engine light on and the flyer, the flyer that they kept during the first appointment.

Great fast no hassle process! I was given a time for an appointment and was done in less than hour. I would highly recommend them to anyone looking to sell their car.

Great fast no hassle process! I was given a time for an appointment and was done in less than hour. I would highly recommend them to anyone looking to sell their car.

We purchased our brand new 2020 Passat 2 1/2 months ago. We were told it came with all these amazing features that really fit our families needs and all we had to do was press a button once we got home and be walked through setting all the features up. Got home late so we woke up all excited to get our features working only for the button to do absolutely nothing. Called to remedy it and found out our car didn’t come with the module. When we asked when we could get the module so our car had all the features we were told it had, they said in the fall. They offered to do something for the inconvenience, which we had to reach out several times about, and we have yet to see or hear a thing about the accessory, module or other remedy we had been promised. We worked our butts off so we could buy a car we loved, it’s frustrating that we did NOT get what we thought we were paying for.

Everyone was very helpful. The gentleman who checked me out was polite and very thorough. I just wish he had been wearing a mask.

Very difficult to rate this service experience. You had my car for almost 4 weeks, during which most of the time I had absolutely no idea what was going on. I have seen that communication between the dealership and customers is very poor. It is difficult to believe that it took this long for Volkswagen engineering and the dealer this long to diagnose and repair vehicle. I was told vehicle had to be driven numerous times for diagnosis yet when returned there was no mileage driven stated driven on the receipt? Since you had my vehicle so long, and I had no idea who had used it I had requested vehicle be cleaned and sanitized inside before returning. It was not. I had also reported electrical issues with the car AGAIN which were not addressed.

Happy with my service here. I’ve had both a window fixed and a key fob installed through this Autonation and both have worked perfectly (of course). I just had the key fob done, and after calling 10+ auto locksmiths that weren’t able to help with my call, I came to Autonation. I was worried it would cost more than I’d be charged elsewhere, but it came out to just about what I had originally hoped, expected, and budgeted for. Great price👍🏼👍🏼👍🏼

Dropped car off for inspection and diagnosis of a check engine light. It took a week to get a response and I had to go into building and ask “what is going on with my car”. Only then one service person who knew nothing about the car tried to quickly pull up the service. It took that person 15 minutes to do that. They promised they would call the next day to explain what is going on.... no phone call had to call them a few days later. Where they finally gave an answer. Car has been in shop now almost two weeks. Part on back order, claimed the AC is fixed only to have it blow hot air when driving. They charged me for a 975.00 car wash basically. Very disappointed, service lacks a key component to customer satisfaction.....Communication! Unless they can rectify this, my review stands.

Since I have bought my 19 Volkswagen Passat from AutoNation the staff has been very friendly and right on helping me with whatever concern I have with my car and appreciate that lots.

I greatly appreciate the customer service at this dealership. My service writer Theresa is very accommodating.

We purchased a brand new Audi three years ago from Audi Spokane. Included with the purchase was an Audi extended warranty and gap insurance. We decided to trade our Audi in for a Volkswagen as we wanted to have access to a service department in our town rather than driving 4 hours to get it serviced. It has been two months and numerous unanswered emails and unreturned calls trying to get a refund for the extended warranty and gap insurance. I emailed all the necessary documentation as well. In light of COVID I have been patient. However, two months of no response is unacceptable and unprofessional.

I was pretty impressed with my overall experience on buying my fairly new car.

The ad for the vehicle I bought lied. Also the salesman lied about the model.

Oil change and cabin filter changed : Paul who was at the front desk greeted me in the garage and he was efficient ,professional and friendly . I needed to have my car out quickly by a certain time and he Said he would see that the car was finished by then . He delivered ahead of schedule .. seems like Autonation is getting back to great customer service again I hope !

The service department was friendly and courteous, and kept me informed throughout the day.

I went in with 10k in negative equity, and a car that no longer fit my needs. There was A LOT of factors getting me into a new car. After 3 months of dealership searching, and trying to make the best decision for my little and I, the remarkable staff at VW in the Valley went above and beyond to get us into a vehicle that fit our needs and got us out of a sticky situation. I went in stressed and a little defeated after all of the searching, and it took these guys less than three days to get me into a reliable, safe car and to help erase me negative equity. I will be coming back if in the future i do need another car, and i will be recommending them to anyone needing a new car! Thank you a little extra to Justyn, Spence and Austin. I couldnt have done it without you !

If anybody is looking to buy, I highly recommend seeing Doug! He was so patient with me throughout the whole process and is somebody that truly values all of his customers - he kept in contact with me daily and was straightforward which is hard to find anymore. The whole team is great and I am so happy with my purchase. Thank you!

I purchased a used vehicle from AutoNation Volkswagen that I found advertised on CarFax.com. I told them I'd like to come by for a test drive and they had the vehicle upfront and warming up when I arrived. The salesman was very pleasant and was not pushy. I traded my vehicle in with them and I felt their offer was a bit low considering the condition of my vehicle. I asked them for an adjustment and they refused to negotiate (said they could get fired). This wouldn't normally be a problem for me, but I was not happy that they only gave me 1 key fob for the vehicle I was buying, when I gave them 2 key fobs for mine. When I traded my vehicle in they gave me $3,951; less than a week later they sold my vehicle for $7,952. The very least they could've done was given me a spare key fob for the vehicle they sold me! The finance guy was an entire different experience. Be prepared to refuse all the extra warranty protection he tries to sell you. He started off with the "Preferred" Protection Plan at $3,371, but that price kept dropping each time I told him no, I'm not interested. By the time he gave me the last offer it was less than $1,000. I told my salesman that I didn't want to screw around when I came in to sign papers; I specifically asked that they have everything ready for me to sign when I arrived for my appointment. I already had my financing in place and I just wanted to come in, sign papers, turn over my vehicle, pick up my new vehicle and be on my way. Well that didn't happen. I spent almost 2 hours waiting on who knows what before the finance guy could be bothered with seeing me (remember, I did have an appointment). He seemed particularly bothered when I specifically told him I wanted my middle initial on all the documents. Needless to say he wasn't going to make that happen. His reasoning was that there was a risk that they could get it wrong, or make a mistake. I've never heard of such BS. This guy came off as very arrogant and not customer oriented. Definitely not a people person. So after an hour with him and 2 hours waiting for him, I wasted almost 3 hours of my day after SPECIFICALLY requesting everything be ready when I arrive for my appointment. Bottom line, I'm happy with my new vehicle but I was not happy with the buying experience. They obviously have a high incentive to sell additional warranties and frighten people into buying them. I would not recommend AutoNation.

The guy who did my oil change spilled oil everywhere and my car stinks like crazy burning that oil off now. Smoke - burnt smell- the whole works. And all I got offered was ?to wash it off?. Get experienced workers please.

I had to call from a parking lot with two German Shepherds in my car and no way to get the car in reverse or drive. The service department walked me through my situation and even put one of the service estimators on the phone with me to get me home. They then ordered my part the day I called and authorized them to and had me back in my car in 3 days.

Great service! Spencer in Finance & Zachery in sales were my 2 points of contact. Both of these were kind, courteous, helpful & personable. I received awesome care in choosing a vehicle and Spencer in finance worked his butt off to find me the right financing to fit my budget. I felt like as if they there for just me! AutoNation was a perfect fit for me. They are now my "Car Dealer of choice." Thnk you Zach & Spencer!!!!

Easy, fast, and helpful. Go and see David Kelly!

The entire process from scheduling the appointment, to picking my car up was a quick, easy experience. Having a busy schedule, that is very important to me. I don't have a lot of extra time to wait around, and I appreciate the fact it wasn't a problem.

Fairly quick on oil change and multi point check with a shuttle ride to Starbucks

I?m extremely glad by the service rendered. Paul, who was my service advisor was super helpful and always informed me the status each time I inquired about it. Even though it took long to repair the car, I?m happy with the outcome

was an excellent experience all the way around. The advisor was very helpful.

I recently purchased a car here and have to say it was the best buying experience ever. Great people to work with and very easy buying experience. I would highly recommend your next Volkswagen purchase at this dealership.

I took my car in for a used car inspection. The service department was friendly and helpful, provided excellent customer service, and gave me thorough explanations for each of my questions on the report that they gave me. I awas very happy with the overall experience.

The service was fantastic

Doug Fredrickson he was a good salesman very polite give us a good deal I?d come back and buy another car there if I could ps he was will omg to start open to make the last sail. ?

We so appreciate the fabulous customer care and the integrity and quality of the entire service department.

I wouldn't leave a star at all, but unfortunately Google does not give me that option. I'm writing this review so that other consumers are aware of how this company does business. I'm not talking about Autonation as a whole because I've had a good experience at Audi Westmont in Chicago. I'm strictly talking about this dealer Audi of Spokane. I'd like to say that Rick (my service adviser) is a good employee who went above and beyond. He honestly is the reason I kept coming back until the dealer simply didn't give me a choice. On 05/19/19 I brought my 2016 Audi A6 Prestige TDI to be serviced under warranty for a bad dome light and the MMI screen not closing all the way when the vehicle is turned off. Invoice #764130. When I went to pick up my car I found my dash cam unplugged and my interior vent assembly damaged. I did not leave the dealership I showed Rick my service manager and he apologized for the inconvenience and assured me he would get the part on order to repair the damage that there tech caused. On 06/19/19 I brought my 2016 Audi A6 Prestige TDI to be service under warranty again for the MMI screen clicking and to replace the damaged vent assembly that there tech damaged on 05/19/19. They said they had a master tech work on my vehicle this time and apologized again. The tech fixed the clicking noise in the MMI screen and installed the new vent assembly and trim. Invoice # 765260. When I went to pick up the car I found the trim around my new vent assembly does not match. Rick agreed the vent trim did not match and said they would look into why. Fast forward to 08/21/19 the dealer could not find a vent assembly with the same trim for my vehicle. My trim is discontinued even though my car is not even 4 years old. I told Artie the GM of this dealer and Ray Jones the Service Manager that I am NOT satisfied with the repair on my $78,000 MSRP Audi A6. I gave the dealer 2 options that would satisfy me the customer #1 remove the trim off my old vent assembly that the dealers service tech damaged and install it on the new vent assembly that is not damaged. #2 Replace all the trim in the vehicle to match the new trim the dealer service tech has installed. Artie the GM has advised me that in his eyes the repair is done and that I can pay them per hour to reinstall the trim. At this point I'm furious It's been months and I understand a lot of that time was the dealer researching why they couldn't find the correct part but this is a unacceptable outcome to a very terrible experience to begin with. I will not let this dealer treat me this way and I've weighing out my options at this point. Audi of America has stated they do not agree with the dealers decision in this case but cannot force the dealer to do anything as they are ones who damaged the trim. Previous issues... I'm ashamed to say I've bought a new 2014 VW Jetta TDI at this dealer that when purchased was promised a body kit installed later that week before I went back to my home in North Dakota which ended up taking months after the purchase. I've had my 2012 Audi A6 Prestige 3.0 serviced here and I was told I needed $4500 in repairs when in reality I only needed a coolant valve and a new electrical plug. That was 25,000 miles ago... On that same service I was also charged an extra diagnostic fee so the tech could verify what coolant valve was leaking (the 3.0 engine only has 1 coolant valve on a 2012 A6). Strike #1 damaging my car and not being honest about it (I had to point out the damage) Strike #2 Making promises to repair and then backing out of promises (service manager Ray already agreed to try and swap my old trim on the new vent assembly) Strike #3 Artie telling me that my car isn't special, that it's worth 6k and he'll buy it from me if I'm not satisfied with repairs. He gave me his personal number then told me to stop calling it. (said it would be harassment). He will literally insult you and then ask why you are raising your voice. My car literally is 1 of 1 for 2016 (Audi Exclusive Package). Love Audi, hate this service.

Great customer service people very friendly ,special Justin the technician, thank you

Very professional sales team from showroom floor to General Manager. Although I did not buy a car, I would include AutoNation in my next car search.

Always great service , courteous, friendly and answered any questions I had.

Dealership is the whole package. From the sales process to servicing of the vehicle you are always made to feel special and valued. If I have a question it is always answered no matter the issue. I do not hesitate to recommend.

Great selection. Patient, no pressure, friendly staff. Good value.

Man, these people went above and beyond to make a deal that had no business working, work out beautifully. I am humbled and grateful for the professionalism, creativity and passion they put into our families well being.

Great Customer Service!!! Great People all around from the Service Guys to Management!!! Always on top of their game and always communicated well with us so we knew what was going on with our vehicle!!! Would recommend them to everyone!!!

Great Customer Service!!! Great People all around from the Service Guys to Management!!! Always on top of their game and always communicated well with us so we knew what was going on with our vehicle!!! Would recommend them to everyone!!!

the service department is great!! they make you the customer feel wonderful.

very professional , caring and through , would buy there again

I was very happy with the salesman and the manager. They found just the car I was looking for and I'm very happy with it

This dealership is amazing! Doug is the kindest, most caring car salesman we have met in a very long time. Doug and Mike went above and beyond to make sure we got a vehicle just right for our family with a payment we could afford. The best part of the whole experience was everyone’s great sense of humor, it was more like hanging out with some really cool people rather than buying a vehicle. Thank you Greg, Artie, and the service team also for being awesome! We are beyond happy with our shiny new vehicle! Thank you all for going above and beyond!

John Ward had the vehicle we were interested in ready for us to drive. He did an excellent job working with us. One aspect that is a problem at AutoNation is to use Bluebook for the car they sell and black book for any trade in.

Very clean shop with knowledgeable staff!!!

I recently purchased VW Arteon ar AutoNation. The whole process started with on-line shopping and further exchange of emails with John. I was very positively impressed with how the things are done at AutoNation. I was receiving very promptly adequate responses to my questions. After that, I decided to visit AutoNation to choose between 2 cars. And John arranged for this visit extremely satisfactory for me and my wife. We were very much impressed and felt relaxed during the entire process, and made a desirable purchase the same day, with the instrumental help of Michael as well. In turn, Andrew was very helpful offering us nice accompanying deals and we picked 3 of them. Best buying car experience for me so far.

Amazing experience. We didn’t feel pressured or belittled at all. The process was smooth and once we told them we were ready to go they made it happen. We’re so happy with the treatment and the whole process. Will 100% recommend and return for future car buying processes.

Service was responding professionally. I have waited minimum time, the stuff informed us, looks like they care about client.

Arti Diaz- Gonzalez is fantastic. He has been so helpful and has renewed my faith in autonation and Volkswagen. The service department has always been fantastic to us. They all get to know you and your needs as a family.

I was kept informed while I waited for my car service was being don’t.

The employees there are super helpful and completely understand that not everyone has an abundance of money in the bank. They let me know how much my warranty was going to cover and then the options that the mechanic recommended and allowed me to give them the yes or no.

Kyle was a very knowledgeable sales person. He Explained every detail and was beyond pleasant. Wonderful to work with.

In June 2018 I had only the back driver's side brake done. I was told at that time the other brakes were fine. I needed new rotors, pads, and calipers and that came to over $700. In March 2019, I took the car up for an oil change and general inspection. I was told by your mechanics at that time all the the brakes were good for at least another year. They were not. Recently the brakes had been making grinding noises. After an inspection from a different place, I was told all the brakes needed to be replaced, including the brakes your mechanics just changed out. They were so bad it was metal on metal. I replaced all the brake pads, rotors and calipers, including the ones your mechanic did less than 10 months ago. The mechanic I took the car too said the brakes were so bad, he couldn't even tell that any work had been done at all. I showed him your invoice to prove I had just put new brakes on the back. To top it all off, the other place charged only about $325 for the same work you did. Never again will I ever have anything to do with Autonation. When people ask me what I think I give them the horrible details of what it's like dealing with you. If I could put a grade on here, it would easily be a failing grade.

For a 1st time buyer I was very a little nervous! Doug Fredicks got me into a used car that day. And might I also add that this used car is like brand new, low miles and perfect for me so far. I had no intentions of buying that day I was just looking. But when evrything felt right I ended up driving home with my new car. My favorite part of all of this is I did not feel pressured in any way and that was important to me. I also found a few things when I left and brought the car in and they were willing to fix it all . This was an exciting adventure and I am grateful and very happy with the sevice auto nation provided for me.

Great customer service! Needed locking lugs taken off because I didn?t have the key. They put standard lugs on for me and rotated the tires.

Turner Sutton was fantastic in the service department and went above and beyond to help me with a minor problem with my VW that I had purchased at another dealership.Always checked back and let us know what was going on. I will be back. Thank you.

Took my '03 Jetta in for some weird performance issue. They tested the car, checked everything out and found no issues and got me back on the road. Their complimentary multi-point inspection found that I needed to get a couple of things replaced! The staff was amazingly professional, communicative, and genuinely friendly.

Their professionalism and courtesy. Cleanliness of facility.

This is a great dealership to purchase your next vehicle. I had no sales pressure, excellent customer service and they searched all over to find me the right vehicle. I highly recommend both Doug and Kyle as they knew the product, were extremely helpful and made this a pleasurable experience. I will definitely be purchasing my next vehicle through them

Caleb, Richard, and Jason were amazing to work with!

The dealership was very obliging and helpful in identifying my options and evaluating lease/purchase options. I settled on lease and was helped through the paperwork. It is a new car with lots of safety features that all seem to work. I have not had to take it back for any repairs or discrepancies so I cannot comment on the repair work. However, I was introduced there and have a first maintenance check scheduled for Spring. They were very thorough in briefing me on controls, options and settings before I drove it out.

I recently purchased a pre owned VW and that sales process was straight forward. I think it took less than 2 hours all together which was great. I did research on the pricing and was able to get the car for about $1500 under NADA and Blue Book pricing which was great. The dealer would not negotiate any further. I have never purchased a used car before but I was very impressed with pricing and the car was super clean. It was a 2016 Passat and aside from a few small scratches the interior looked like no one have ever been in the car. Would recommend Autonation and their certified pre owned inventory if you are looking for a car in that market. I also had them schedule PDR and wheel repair. They guy that does this work did a great job and the wheel looks brand new and the small dent on the door is completely gone. Was able to get into the service department quickly to have that work done and I am really impressed.

Normal Servicing plus Paint Shop Repair of Rear Bumper.

I have had the honor to work at a few dealerships across the northwest and I will say with upmost sincerity, Autonation VW has been one of the best dealerships to work for. Everybody here is nearly like a mentor to me with the skills of more than just higher management, but exceptional leaders. Thank you Ray Jones, Justin Rogers, and Jeff Gerken for all of the time they’ve taken out to be more than just a manager and to teach and inspire me to continue striving to be more assertive in my position here. A more important thanks is in order to my co-worker that by in no means has been required to train me and help me through the times that become stressful. Melaia has been the best service advisor I have the honor to not only work with but learn from. Somebody that has the tendency to go way overboard for even the smallest of tasks. She has made my experience here at Autonation VW one to severely advance my ambition for my career in the Auto Industry. Thank you. Outstanding collection of dealerships that Autonation has built up.

They are very professional and there expertise is unmatched. I have bought three vehicles from them and I have always received the highest and admirable customer service available. The service department has always been the best! -Joseph & Kristie Parham

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second car purchase this year from AutoNation, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! She works with both New Audi’s and Volkswagen’s, as well as used cars. Hands down the best salesperson at the dealership!

I recently purchased a 2016 Audi S6, and couldn’t be happier. I was looking for a very specific high performance car, and fully loaded with very specific features. My salesperson did a great job finding the exact car to fit my needs. This is our second car purchase this year from AutoNation, as we also purchased a 2018 Audi SQ5 in the summer. Although prices at AutoNation are set for used cars, they are very reasonable and not overpriced. For our new car, they were actually able to beat Costco pricing, so that was great! I had the most wonderful salesperson, Patricia Hawley, so if you are looking for a new or used car, you must see her! She works with both New Audi’s and Volkswagen’s, as well as used cars. Hands down the best salesperson at the dealership!

The Service Advisor I worked with was Turner. Somehow my scheduled appointment hadn't saved on their calendar, yet they were very good about getting me in. Turner did a great job keeping me informed, and sharing the details and priorities on repair notes from the technician. I will definitely be back.

I had a great experience with David and other staff. Thank you

I see value in the work these guys do for me. Thanks a bunch!

My daughter just purchased her first vehicle. Spencer Mittan was her salesman. without a doubt the best customer service I have ever seen. Spencer took the time to make sure the car was exactly what my daughter wanted, and could afford. He then took the time to familiarize her with all of the safety features as well as the "bells and whistles " the vehicle came with. Spencer is the guy to go see for your next vehicle.

I bought my Volks Bettle in 2012 and up until yesterday everything was good. Yesterday was different. I went in to get the car lube and oil change and they told me that the car needed new brake fluid. I already had been there an hour and it would be 45 minutes more so I said ok. Then about an hour later they came and said that they couldn't do it because no machine available or the mechanic couldn't, then she told me the fluid wasn't really that dirty I could probably go with out. They should of told me right away the problem. So were they just out to get more money or what? They did me the lube and oil free.

They did everything they promised and in a timely manner.

We've had continued excellent service from Autonation VW in Spokane. Was able to get in the day I called and repairs were completed as promised. Chris called mid appointment so I'd know the cost of the replacement part. Appreciated this extra effort to let me know what was happening. Thanks.

The service advisor was outstanding and did all she could to try to deal with fixing the NAV system. VW's process is inefficient though. Not her fault. The oil change was great with the wash. The issue was the oil was not completely filled and on our road trip the next day I had to find a dealer to get the appropriate oil to add .5 liter to get out of the B zone in the manual. Not sure if the car ate oil or the tech did not check after filling and waiting the extra minute. Otherwise I would have rated a 5.

David Kelley was an absolute fantastic salesman to work with! Despite a credit challenge and massive negative equity built up in my last vehicle, he was able to get me into a brand new 2018 Passat R line and absolutely did everything he could to take care of me during the process. I couldn’t recommend anyone better in all of Spokane to buy a car from!

Awesome service

Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

Euro vans are hard to work on and have difficult electronics. Two other VW repair shops were unable to fix the steering angle sensor re-program glitch. Auto Nation stayed overtime and worked until the problem was solved. They certainly went the extra mile.

Chris was very helpful in getti g our VW in for repairs. He told us what it would cost before the work was started for approval. He let us know when work was complete. Thank you Chris for the customer service we received.

My car needed some work before my emissions modification, and I got to drive a car way nicer than mine for a week! Thanks for going above and beyond! Glad to have my Nica back though. (Veronica VW = Nica for short, yes I name my cars, no I won’t apologize). Knowing my record, I’ll be back...

I love AutoNation! They have been outstanding to work with. I have purchased 3 VW TDI Jettas from AutoNation. I still have the first one and now the one I bought recently. Chris is awesome and really knows his cars. I'm impressed with him. I'm a senior and need extra help and Tricia and Chris were there to help me. Tricia made telephone calls to me regularly and followed up when she said she would call. I truly appreciate both of them. I live out of the area and they went the extra mile to get a car for me. Go see them folks!

Chris has great customer service, is professional, approachable, knowledgeable & takes the time to honestly answer any questions. As a senior, I so appreciate the way he takes care of the service needs of my car . I appreciate the way they notify & inform me of what needs to be done!

Worst customer service ever all around whole place stinks they will tell you that you are approved for a loan that they are not even sure of I had my car for a month before I could even make a payment and the parts department is just as bad ......ill be going to post falls volkswagen for now on

Very good service on my Passat. Had my air bag replaced and my tires rotated

Awesome experience with AutoNation Volkswagen Spokane. The staff is awesome from the sales team to the finance department to the ones who detailed our car. We had a pleasant time learning how to use all the features in the car as well. We love our new VW Atlas! Just took a road trip and it handled great. We would highly recommend AutoNation Volkswagen Spokane.

they were great, this was the first brand new car we have ever bought and they didn't pressure us plus the worked with us on the price. we bought a 2018 Volkswagen Atlas. Jordan was our salesman. he was great. no pressure, relaxed, I left to take care of my kids a couple of times and he got all of the paperwork ready while I was gone and texted me with updates. I will go back next time.

Excellent - staff is friendly and professional. I was able to get my work done the same day. They even detailed my car for free!

Everyone was very helpful and service guy Chris Ashpaugh knows was great and very knowledgeable and knows his what's you need 5 stars all the way .Thank You Iris Alonzo

Solid experience. John Ward (sales consultant) was very helpful and professional.

Terrible experience. Terrible Customer Service. Managers hang up on you and they do not follow through on promises and commitments.

This has been absolutely the most horrible car buying experience I have ever had. We called back the next day as the car was too small for our family to try and cancel but they said you signed the contract and there was nothing they could do. I specifically told them I wanted to make sure I could afford the down payment so I wrote a check and wanted to see if the car would fit our growing children since they were not with us at the time. We called back the very next morning stating these two key aspects and they said there was nothing they could do. We were told this has never happened before...someone trying to return a car that they truly couldn't afford and that was too small? So I said in the history of car sell/buying...no one has tried to return a car the very next day? I was told this has never happened to me ( the salesman/manager). This is not the experience you should have when trying to purchase a car. Especially when you made it known to the dealership what factors determine if you want the car and if will work for you. Tell your friends to go and test drive only...but buy elsewhere.

So happy about the service provided today with my VW. Love my car and the service team went out of their way to identify a problem. Thanks so much for going the extra mile ��

Scheduled a service here because our local guy was out of town. Scheduled a 10:00 am appointment and was told it would take 1:45. Drove in from out of town so it was our only vehicle there in the shop. When we had not heard back from anyone by 1:00 we returned via shuttle to find out the status, they had not even started with the only explanation that the shop had gotten backed up. The shuttle driver was friendly, but we are going to stick with our local guy.

We purchased a car here a month ago, they said they would fix the locks before they picked it up. One month has passed, we are still driving the car without a lock. They never have people to answer calls, order the parts or do any service. Dishonest shop!! False advertising!! This kind of shop makes Spokane shameful.

First time in the sales force was really nice and helpful. Since the car had some air conditioning problems, it took a little time to resolve. It was not a good time for the salesman to take time off so I dealt with the Sales Manager and a umber of people trying to get an answer on when the X5 would be back for me to have it checked out by my mechanic. Only issue was being able to talk to someone since everyone was busy all the time.

After learning about the release of the Volkswagen TDI cars, I called dealerships all over Montana, Idaho and Washington. All were relatively pleasant to deal with. When I called AutoNation I knew I would be buying a car from them. I got all the information I needed and ended buying my car over the phone sight unseen. They even worked with me on the price of my car, which no other dealership would do, especially the one I deal with locally. I felt very comfortable with every aspect of the process. They even gave me a ride from the support to the dealership as I was coming from Montana to buy my car. I felt like I was among family the minute I arrived. I met everyone and got the our of the dealership. I test drove my car, which I might add had a full tank of fuel something most dealerships do not do anymore, I knew I made the right choice. I signed the papers and got on the road for my 6 hour drive home. They even called to check on me on the drive home. what a caring group of individuals. I will definitely be going back and would highly recommend them if you are in the market for a car.