The Volkswagen Dealership Committed To Your Automotive Needs

AutoNation Volkswagen Spokane is committed to utilizing your time well and providing superb customer service for every client, every time. Whether you've come to browse new or used VW vehicles or are looking for leasing deals, AutoNation Volkswagen Spokane makes the process convenient. 

Our dealership can also service your Volkswagen, regardless of whether it was purchased from us or not. At our Spokane Valley dealership, we prioritize your time and needs first. We are located at the Spokane Valley, serving Liberty Lake, Mead, and Coeur d'Alene. 

AutoNation Volkswagen Spokane is a 2021 Dealer of Excellence for the Customer Sales Experience

2021 JD Power Dealer of Excellence AwardThe J.D. Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations.

Not all dealerships can qualify. Those that do must pass a three-step process:

First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.

Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.

Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices.

Those best practices include, but are not limited to:

  • Listing vehicle inventory and pricing on the dealership website
  • Negotiating in an efficient and transparent manner
  • Offering a fair trade-in value
  • Presenting a clear and easy-to-understand F&I product menu

When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.

J.D. Power 2021 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit J.D. Power DOE.

Our quality pre-owned vehicles are perfectly priced. So there is no haggling. No back-and-forth. No pressure. Plus, you can be certain that our no-haggle price is low... because it's Guaranteed. Bonus: our used cars are Worry Free because they are rigorously checked with our multi-point inspection process. 

We pride ourselves in being a useful and forward-thinking business center that treats both its employees and its guests with the utmost concern. Our goal is to be a trustworthy Volkswagen dealership that you can turn to for all your VW needs.

AutoNation Volkswagen Spokane Recognized as a CARFAX Top-Rated Dealer

2020 CARFAX Top-Rated Dealer badge

AutoNation Volkswagen Spokane is being honored in the second annual CARFAX Top-Rated Dealer Program. The 2020 CARFAX Top-Rated Dealers received an average of 4.6 stars out of a possible five stars. The select group of dealers are being celebrated for their commitment to building consumer confidence through exceptional service and customer care.

"CARFAX has more than 2.2 million verified customer ratings and reviews for dealerships around the country," said Bill Eager, CARFAX Vice President of Dealer Business. "The Top-Rated Dealer program recognizes the best of the best for exceptional service and customer care."

"We at AutoNation Volkswagen Spokane are incredibly proud to have earned this CARFAX Top-Rated Dealer recognition. It is a direct reflection of our commitment to provide the best experience possible to every customer we serve. From all of our team members, Thank You for making this possible!"

You can look for AutoNation Volkswagen Spokane 2020 CARFAX Top-Rated Dealer badge on the CARFAX Vehicle History Reports they provide customers.

About CARFAX

CARFAX, part of IHS Markit (NYSE: INFO), helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX™. Based in London, IHS Markit is a world leader in critical information, analytics and solutions.