Average Score (142 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

142 Ratings

4.9 Average

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  • Stayton N C K.07-27-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2019

    Patrick my Service Advisor was very honest and outgoing. You can genuinely tell he cares about his customers.

  • Meredith R.07-23-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    I hate the haggling back and forth. I understand that it is a business and that you need to make money but it's the negotiating that doesn't make me ever want to purchase a car. When I call ahead of time to make sure that you have vehicles on your lot that fit the criteria of an ad that I received before I come to the dealership. Then arrive to find out that the vehicles "don't exactly fit the criteria" it is frustrating. Overall I feel that I got a great deal on the lease, I just hate the back and forth.

  • Matthew S.07-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Patrick is great about explaining what is being done to the car and for ensuring the visit goes well.

  • Vaneet G.07-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    It's always 5 star because of leon

  • Meghan D.07-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    VW took care of me on the spot and replaced the part that they’ve seen the common issue with.

  • Michael M.07-10-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    Sebastien was great! As were the techs that sent me a video walk around of my vehicle!

  • Jennifer K.07-07-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Kyle R.07-05-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    Olivia and Joey were extremely friendly, non-pushy, and helpful. I would highly recommend d both of them, and would purchase from either of them again.

  • Traci H.07-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Everything was discussed,Leon kept me updated and informed the whole time. Was a reasonable price for alot if needed maintenance

  • Matt C.06-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Fast and friendly service. Quick check in and turn around.