Average Score (131 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

131 Ratings

4.9 Average

Models
Types of Survey
Filter by

  • Donna S.06-30-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Tracy S.06-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I appreciate Patrick's open communication and quick responses.

  • Beckett J.06-27-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Christopher H.06-26-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

  • Aiyana S.06-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    So nice and helpful :)

  • Kristen M.06-22-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    The communication was good when I got it, but I would’ve liked a little more contact throughout the process to let me know how it was going. Also, I requested assistance with a light on the side of my car and it was not addressed.

  • Raina G.06-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2025

    My service tech was kind and helpful. He knew the area well enough to recommend a great spot for food and was prompt on taking care of my car.

  • Ian N.06-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Your customer service was great. In future let's address the whole problem at hand on the first time of discovery.

  • Shannon C.06-17-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2018

    Patrick provided excellent customer service from check in to check out. I came in for an oil change and he provided me with a list of recommended maintenance in order of importance. I found this very helpful and he was very pleasant to work with.

  • Jesse C.06-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Always great service with great communication.